topic Re: No power to all 3 R510 ceiling units in RUCKUS Support for Lennar Homes

No power to all 3 R510 ceiling units

busch007 — Mon, 07 Aug 2023 18:46:20 GMT

recently lost power to all 3 R510 ceiling units at same time. Still have wireless internet to home but appears slow.

Re: No power to all 3 R510 ceiling units

Imran_ruckus — Mon, 07 Aug 2023 19:02:49 GMT

Hi @busch007

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power to all 3 R510 ceiling units

busch007 — Mon, 07 Aug 2023 21:52:42 GMT

Thank you for getting back to me. Here are answers to your questions and pics below:

1) yes, two lights are on and can see locations in the pic below:

2) Internet is working and stable. Might be a little slower but wifi for pc and tv do work

3) I have 3 access points/R510 connected. All 3 do not have any lights on and all stopped working at the same time.

Re: No power to all 3 R510 ceiling units

busch007 — Mon, 07 Aug 2023 21:53:25 GMT

Re: No power to all 3 R510 ceiling units

Imran_ruckus — Mon, 07 Aug 2023 21:58:58 GMT

Hi @busch007

Thank you for the response and the detailed information you shared.

As I can see from the Picture you shared, there are only 3 Access Points ethernet cables are connected to your RUCKUS ICX-7150-C12P Switch. There should also be a ethernet cable coming from your ISP (Internet Service Provider) Router/Modem-Router Combo must be connected to any 1 in-12 ports (as highlighted in the screenshot below).

Please check and let us know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power to all 3 R510 ceiling units

busch007 — Mon, 07 Aug 2023 22:56:25 GMT

I connected ethernet cable from modem to port 1 and still no power. Please look at pics below and let me know if hooked up wrong. Thanks again!

Re: No power to all 3 R510 ceiling units

Imran_ruckus — Mon, 07 Aug 2023 23:08:48 GMT

Hi @busch007

Thank you for the detailed information you shared.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process..

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power to all 3 R510 ceiling units

busch007 — Tue, 08 Aug 2023 01:44:55 GMT

I did the scan, but no Ruckus wireless as manufacture shows up.

Re: No power to all 3 R510 ceiling units

Imran_ruckus — Tue, 08 Aug 2023 15:57:01 GMT

Hi @busch007

Greetings!!!

Thank you for the response and the information you shared.

Please reboot your Switch and ISP Router (disconnect and connect from the power outlet) and check by running the IP scan once again.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and access the CLI.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power to all 3 R510 ceiling units

busch007 — Tue, 08 Aug 2023 22:24:41 GMT

I did already have Brocade communications but didn't know that was same as Ruckus. Have IP address now, but not sure next steps with macbook from instructions.

Re: No power to all 3 R510 ceiling units

Imran_ruckus — Tue, 08 Aug 2023 23:58:57 GMT

Hi @busch007

Thank you for the response and the information you shared.

As you have IP Address of the Switch now,

Could you please download the Putty Application and try to log in to the CLI using the Switch IP Address from the IP Scan and share the output of the below commands?

Putty download link:https://www.putty.org/

You could try the SSH Or Telnet option to log in to CLI (Putty) as described in the same guide- Please refer below

SSH- Port 22

Telnet – Port 23 (If SSH doesn’t work)

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power to all 3 R510 ceiling units

busch007 — Sat, 12 Aug 2023 18:04:15 GMT

I've tried downloading a few of the putty options but get error that they can't be opened. I have MacBook and wondering if there's specific one I should be downloading? or is there another way?

Re: No power to all 3 R510 ceiling units

Imran_ruckus — Mon, 14 Aug 2023 15:26:13 GMT

Hi @busch007

Greetings!!!

Thank you for the response.

I would suggest using Windows Laptop/PC. Below is the guide link explaining the process to get access to the CLI.

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you have a MAC device, please try the below process. (Also mentioned in the above link and please refer to the below screenshot)

Example "open terminal":

SSH:

ssh admin@192.168.1.182 (IP address of the Switch)

ssh super@192.168.1.182

Telnet: (If SSH doesn’t work)

nc 192.168.1.182 23 (nc ip address of the switch 23)

Passwords can be: Lennar or sp-admin or Ruckus1 or other default passwords.

Please check the above steps, share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power to all 3 R510 ceiling units

busch007 — Mon, 14 Aug 2023 20:19:16 GMT

something weird happened. I tried the 1st SSH and it linked to my e-mails and looked like they were downloading. It then asked for my password, which is odd.

Re: No power to all 3 R510 ceiling units

Imran_ruckus — Mon, 14 Aug 2023 20:24:54 GMT

Hi @busch007

Thank you for the response.

Please try Telnet option if SSH doesn't work

Telnet: (If SSH doesn’t work)

nc 192.168.1.182 23 (nc ip address of the switch 23)

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power to all 3 R510 ceiling units

busch007 — Mon, 14 Aug 2023 20:40:18 GMT

Thanks. Before going further, can you explain what it was doing with my personal emails when I clicked the ssh link?

Re: No power to all 3 R510 ceiling units

Imran_ruckus — Mon, 14 Aug 2023 20:43:58 GMT

Hi @busch007

Thank you for the response.

Apologies, we haven't seen such behavior earlier.

We use SSH or Telnet just to get CLI access to the Switch.

Please use if you have a Windows PC/Laptop instead. That'll be much easier.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power to all 3 R510 ceiling units

busch007 — Mon, 14 Aug 2023 20:52:32 GMT

I only have MacBook and iPads, except for work laptop.

Re: No power to all 3 R510 ceiling units

Imran_ruckus — Mon, 14 Aug 2023 21:04:33 GMT

Hi @busch007

Thank you for the response.

As mentioned previously, please try the Telnet option.

Telnet: (If SSH doesn’t work)

nc 192.168.1.182 23 (format: nc ip address of the switch 23)

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power to all 3 R510 ceiling units

busch007 — Mon, 14 Aug 2023 21:25:46 GMT

Ok, went with telnet option in applications and type in nc ip address 23 and got ????telnet@ICX” “ - C12 switch>

what should I do next?