topic Re: Ruckus AP and Switch No/Slow Performance in RUCKUS Support for Lennar Homes

Ruckus AP and Switch No/Slow Performance

rbaker299 — Mon, 07 Aug 2023 16:28:01 GMT

Hello,

We've lost power recently and since our Ruckus switch and access point don't work properly. Both show healthy green connectivity lights. The connection speeds are slow, or non-existent. Our Centurylink WiFi works just fine.

Re: Ruckus AP and Switch No/Slow Performance

Jayavidhya — Mon, 07 Aug 2023 16:40:27 GMT

Hi @rbaker299

Greetings of the day,

Please confirm if the issue is happening while it is connected to access points or when it is connected to ISP router.

Please follow out the next steps.

1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.

2. You can perform the same step on wireless by connecting the computer to the Wi-Fi / SSID coming from the ISP router. (Note: Not the Wi-Fi coming from the access points.)

Also please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus AP and Switch No/Slow Performance

rbaker299 — Mon, 07 Aug 2023 17:43:45 GMT

Thank you for the reply. The speed test on the ISP is solid.

The "AIR" light on the R510 is off which I see means there is no upstream mesh connection. The remaining four lights on the R510 are solid green.

The "SYST" light on the switch is flashing orange.

Re: Ruckus AP and Switch No/Slow Performance

Jayavidhya — Mon, 07 Aug 2023 18:03:42 GMT

Hi @rbaker299

Please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus AP and Switch No/Slow Performance

rbaker299 — Mon, 07 Aug 2023 18:21:12 GMT

I keep getting a message stating I don't have permission to add photos.

Re: Ruckus AP and Switch No/Slow Performance

rbaker299 — Mon, 07 Aug 2023 18:26:39 GMT

Re: Ruckus AP and Switch No/Slow Performance

rbaker299 — Mon, 07 Aug 2023 18:27:48 GMT

Re: Ruckus AP and Switch No/Slow Performance

rbaker299 — Mon, 07 Aug 2023 18:29:45 GMT

Orange ehternet goes to the ISP router. Blue cat5 goes to the AP.

Re: Ruckus AP and Switch No/Slow Performance

Jayavidhya — Mon, 07 Aug 2023 19:01:35 GMT

Hi @rbaker299

Thanks for your response.

Based on your description it seems like your switch (ICX 7150 switch) may be booting from the secondary partition (NOTE: Secondary partition contains the routing code) which is causing the bad connectivity issues. This could happen after multiple power outages, please follow up the next guide.

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless.

After fixing the issue of the Switch booting from the wrong partition, please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community