topic Re: Power outage in RUCKUS Support for Lennar Homes

Power outage

Ka — Mon, 07 Aug 2023 05:32:23 GMT

Currently living in Lennar home. Power outage seemed to turn off the ruckus R510. Its is currently mounted on the ceiling. How do you remove the AP and or restart it? Please advise.

Re: Power outage

Jayavidhya — Mon, 07 Aug 2023 13:07:46 GMT

Hi @Ka

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please share the image of the switch and the access points showing the LED status and the cable connections of the devices.

Here is where you can upload the image/photo :

you can also drag it to the chat

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Power outage

Ka — Mon, 07 Aug 2023 14:23:09 GMT

No option to post picture. The LED lights are off. How to remove AP from ceiling?

Re: Power outage

Jayavidhya — Mon, 07 Aug 2023 14:47:01 GMT

Hi @Ka

Please login to the ruckus account before uploading the images.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Power outage

Ka — Mon, 07 Aug 2023 18:03:25 GMT

lights are not on. Unable to detach from ceiling.

Re: Power outage

Jayavidhya — Mon, 07 Aug 2023 18:40:55 GMT

Hi @Ka

For further troubleshooting steps please share the image of the switch showing LED status and the cable connections.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Power outage

Aahn — Tue, 08 Aug 2023 15:19:31 GMT

Any updates from them? I have the same issue.

Re: Power outage

Jayavidhya — Tue, 08 Aug 2023 15:47:23 GMT

Hi @Aahn

As this case was raised by @Ka

To avoid confusion please open a new case explaining all the detailed description of the issue .

Best regards,

Jayavidhya

Lennar Home Community

Re: Power outage

Ka — Tue, 08 Aug 2023 17:04:23 GMT

Re: Power outage

Jayavidhya — Tue, 08 Aug 2023 17:26:50 GMT

Hi @Ka

Thanks for your response.

Based on your description your switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Power outage

Ka — Tue, 08 Aug 2023 18:59:09 GMT

that did not work. Any other suggestions?

Re: Power outage

Jayavidhya — Tue, 08 Aug 2023 19:13:42 GMT

Hi @Ka

Thanks for your response.

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community