topic ICX 7150-C12P does not power on. Lights do not turn on and reset doesn't work in RUCKUS Support for Lennar Homes

ICX 7150-C12P does not power on. Lights do not turn on and reset doesn't work

aytran12 — Mon, 07 Aug 2023 04:50:21 GMT

Hi Ruckus support,

My ICX 7150-C12P does not power on anymore after a power outage. Lights do not turn on and I suspect the PSU is totally dead. Tried several working outlets and different power cords. Tried the "reset" button tip while plugging in power 15-20 times and it's the same. Could you please help?

Thanks!

Re: ICX 7150-C12P does not power on. Lights do not turn on and reset doesn't work

aytran12 — Mon, 07 Aug 2023 04:48:54 GMT

Re: ICX 7150-C12P does not power on. Lights do not turn on and reset doesn't work

Imran_ruckus — Mon, 07 Aug 2023 16:11:39 GMT

Hi @aytran12

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS ICX-7150-C12P Switch is not powering up.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please confirm once the PICTURES and VIDEO is uploaded on the above link. Let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P does not power on. Lights do not turn on and reset doesn't work

aytran12 — Mon, 07 Aug 2023 17:37:55 GMT

Thanks Imran for the reply. I've uploaded both pictures and video to the above link. Let me know if anything else is needed. Thanks!

Re: ICX 7150-C12P does not power on. Lights do not turn on and reset doesn't work

Imran_ruckus — Mon, 07 Aug 2023 18:11:15 GMT

Hi @aytran12

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged into a power outlet there is no power to the Switch. Also, you tried to reset the Switch. And you confirm that the Switch is plugged into a well-known outlet/power source also tried with different cords. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.