topic Re: R510 Wifi 5G signal dropping randomly from one of the WAPs in RUCKUS Support for Lennar Homes

R510 Wifi 5G signal dropping randomly from one of the WAPs

Nstars07 — Fri, 04 Aug 2023 17:55:26 GMT

My Lennar home was build 4 years ago. It was installed with r510 WAPs (2 - one on each floor). About 4 months ago I started seeing all kinds of weird Wifi issues where my 5G would randomly drop (orange light on the WAP). I've spent the last four months troubleshooting this issue without success.

The r510's are hardwired to the Ruckus Switch, which is connected to the Router. I've replaced the Router. I've upgraded the software on both WAP's. Still nothing has worked. There appears to be a long history of the r510's wifi dropping randomly based on a basic Google search. Anybody know how to fix this?

Re: R510 Wifi 5G signal dropping randomly from one of the WAPs

Imran_ruckus — Fri, 04 Aug 2023 18:39:05 GMT

Hi @Nstars07

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and there is intermittent Internet connectivity.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Wifi 5G signal dropping randomly from one of the WAPs

Nstars07 — Fri, 04 Aug 2023 19:06:02 GMT

All of my lights are green and good to go. My internet is working perfectly for my hardwired desktop. Again, it will all be green and working fine and then the AP's 5G will turn orange and I lose the connections. I change nothing and within 3-20 minutes (random time) it comes back on and things reconnect. I have attached my photos.

Re: R510 Wifi 5G signal dropping randomly from one of the WAPs

Imran_ruckus — Fri, 04 Aug 2023 19:16:21 GMT

Hi @Nstars07

Thank you for the response and the detailed information you shared.

We will check some configurations on the Switch, please follow the below steps to check the same. And help us with the command outputs.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: R510 Wifi 5G signal dropping randomly from one of the WAPs

Nstars07 — Mon, 07 Aug 2023 03:05:59 GMT

Attached are my results

Re: R510 Wifi 5G signal dropping randomly from one of the WAPs

Imran_ruckus — Mon, 07 Aug 2023 15:26:44 GMT

Hi @Nstars07

Greetings!!!

Thank you for the response and the confirmation.

We suggest upgrading your switch to the latest stable version to avoid these issues. Your Switch is on an older version that is 08070c (Please refer to the below screenshot). Please refer to the below process to Upgrade your RUCKUS ICX-7150-C12P Switch.

Please follow the below steps explaining the Upgrade process.

The recommended stable version is 8095g (08.0.95g)

The Upgrade path would be: 08080d (your current version)>>8080f>>8095g

(PLEASE NOTE: Use 08095g patch in place of 8095h as explained in the guide)

Your Upgrade folder should contain these 3 files shown in the below screenshot: (Refer the guide link for more information)

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

As you can access CLI, I would suggest you follow the 2nd option.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Wifi 5G signal dropping randomly from one of the WAPs

Imran_ruckus — Mon, 07 Aug 2023 16:13:38 GMT

Hi @Nstars07

Please follow the Upgrade process shared in my previous post and let me know if you get stuck at any point during the process or if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Wifi 5G signal dropping randomly from one of the WAPs

Nstars07 — Mon, 07 Aug 2023 21:11:35 GMT

For 08.0.95 there are several options:
G from 5-19-22

H from 9-02-22

J from 06-16-23

and K from 06-16-23.

Should I only upgrade to G? Or should have upgrade to K? And do I need to install G, then H then J and then K if I do for an upgrade path?

Re: R510 Wifi 5G signal dropping randomly from one of the WAPs

Imran_ruckus — Mon, 07 Aug 2023 21:16:33 GMT

Hi @Nstars07

Thank you for the response.

Please select 8095g (08.0.95g) as mentioned in my Upgrade post and below screenshot.

Please follow my Upgrade post shared previous. We have included all the step-by-step.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Wifi 5G signal dropping randomly from one of the WAPs

Nstars07 — Mon, 07 Aug 2023 22:19:19 GMT

In the Copy files upgrade portion it can't find the file. Is that because we copied in MNZ10114.bin to our Upgrade folder but farther down in the COPY instructions they suggest typing SPZ10114.bin for the file name? Which one is correct?

Re: R510 Wifi 5G signal dropping randomly from one of the WAPs

Imran_ruckus — Mon, 07 Aug 2023 22:25:36 GMT

Hi @Nstars07

Thank you for the response and the update.

Your Upgrade folder should contain these 3 files shown in the below screenshot: (Refer the guide link for more information)

And this folder has to be selected in the TFTP Application. (As shown in the below screenshot)

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Wifi 5G signal dropping randomly from one of the WAPs

Nstars07 — Mon, 07 Aug 2023 22:29:08 GMT

I was able to run the boot, able to do the first upgrade, however it failed the second upgrade. See image attached.

Re: R510 Wifi 5G signal dropping randomly from one of the WAPs

Imran_ruckus — Mon, 07 Aug 2023 22:36:29 GMT

Hi @Nstars07

Thank you for the update.

Please make sure you have performed all the commands highlighted in the below screenshot, before you go for copy tftp flash 10.x.x.x SPS08095gufi.bin primary

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Wifi 5G signal dropping randomly from one of the WAPs

Imran_ruckus — Mon, 07 Aug 2023 22:42:02 GMT

Hi @Nstars07

I would request, please follow the Upgrade guide carefully step-by-step. (Sharing it below once again)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Wifi 5G signal dropping randomly from one of the WAPs

Nstars07 — Mon, 07 Aug 2023 23:16:57 GMT

I have completed the steps. The last step is confusing because the only command is Copy Flash Flash Secondary however (Will copy what is in primary) is in parentheses with it so it makes it seem like it is part of the command. I am assuming I don't need to reboot it after copying to the secondary because it isn't in the instructions. We'll see how this works. Thanks for your help.

Re: R510 Wifi 5G signal dropping randomly from one of the WAPs

Imran_ruckus — Mon, 07 Aug 2023 23:40:03 GMT

Hi @Nstars07

Thank you for the update and the information you shared.

Please check and confirm once if same version is copied on both the partitions and share the same.

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.