topic ICX 7150 Switch not joining Unleased network after firmware upgrade in RUCKUS Support for Lennar Homes

ICX 7150 Switch not joining Unleased network after firmware upgrade

rohitp04 — Sun, 06 Aug 2023 18:53:06 GMT

I upgraded my ICX 7150 firmware version from 08.0.90j to 08.0.95g using a USB flash drive as described here

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

After the upgrade, all my Wireless networks are functional.

But the switch doesn't seem to join the Unleashed network. Both the APs show connected and display information

On the Unleashed UI, I see the Switch as "Pending" with the message

The credential you provided is incorrect, please provide correct admin user name & password to try again...

I'm assuming that a typical upgrade does not wipe out credentials?

How can I get past this state for the switch.

Re: ICX 7150 Switch not joining Unleased network after firmware upgrade

Imran_ruckus — Mon, 07 Aug 2023 15:55:26 GMT

Hi @rohitp04

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your Switch is not connected on the Unleashed system.

Could you please try to log in to the Switch Dashboard with its IP Address on a web browser as shown in the below screenshot with your previous credentials?

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 Switch not joining Unleased network after firmware upgrade

rohitp04 — Wed, 09 Aug 2023 12:07:31 GMT

Hi Imran, When I click on the login link on the "Login" link on the Switch dashboard, I get a basic authentication prompt which doesn't accept the previous system password.

I've tried a serial connection using a USB-C cable to the switch and see the same issue when trying to access the privileged EXEC mode

ICX7150-C12-Switch> ICX7150-C12-Switch>enable Password: Error - incorrect password.

I assumed that the password to be used is the same in both cases. Please let me know if that is not the case.

How can I reset this password...can I do it using the CLI?

Re: ICX 7150 Switch not joining Unleased network after firmware upgrade

Imran_ruckus — Wed, 09 Aug 2023 15:09:57 GMT

Hi @rohitp04

Greetings!!!

Thank you for the response and update.

Please try to log in with Switch default credentials with the combination shown below:

Username: super

Password: sp-admin

Also, try different combinations as shown in the below screenshot:

Please try to login and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 Switch not joining Unleased network after firmware upgrade

rohitp04 — Wed, 09 Aug 2023 16:30:41 GMT

I've tried all of the following combinations - none work

User ID 1: admin

User ID 2: super

Passwords tried with both user IDs

Lennar
lennar
ruckus
Ruckus!
Ruckus1
admin
password

Re: ICX 7150 Switch not joining Unleased network after firmware upgrade

Imran_ruckus — Wed, 09 Aug 2023 16:38:27 GMT

Hi @rohitp04

Thank you for the information you shared.

We need Switch credentials to add Switch to the Unleashed. We will have to reset your Switch credential to get CLI access and perform the commands:

For reset of the Switch credentials first, we need to get consoled access to the Switch. Please follow the below process for the same.

How to console in the ICX-7150-C12P:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Video link as a reference: https://www.youtube.com/watch?v=XJS28DWbHM4

1. Start a CLI session over the serial (console access) interface to the RUCKUS ICX device.

2. Enter OS mode. This uses a key combination and drops below the Fastron operating system

Key Combination: Ctrl+y, release, tap 'm', tap 'Enter'

OS>

3. just write reset

OS>reset
4. While the system is booting, before the initial system prompt appears,
enter b to enter the boot monitor mode.

Enter 'b' to stop at boot monitor: 0

In this part, you have to press B before the counter ends
5. Enter no password. (You cannot abbreviate this command.)

ICX7650-Boot> no password
00 00 00 00
OK! Skip password check when the system is up.

6. Enter boot. This command causes the device to bypass the system password
check.
ICX7650-Boot> boot
7. After the console prompt reappears, assign a new password.

Reset your new credentials as mentioned in the steps below:

Edit the current or create a new password and username by using the below commands:

enable

configure terminal

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’

In order to allow the correct authentication please run the following commands:
Device(config)#crypto key generate rsa

device(config)# aaa authentication login default local

Now you could try using your new credentials to log in on CLI. (If new credentials do not work, please wait for some time and try again later)

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.