topic Re: Eveything is connected but i still can't find my lennar wifi on my phone for setup. in RUCKUS Support for Lennar Homes

Eveything is connected but i still can't find my lennar wifi on my phone for setup.

Aliahmad — Fri, 23 Jun 2023 20:35:25 GMT

Re: Eveything is connected but i still can't find my lennar wifi on my phone for setup.

Imran_ruckus — Tue, 27 Jun 2023 22:11:31 GMT

Hi @Aliahmad

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Apologies for the delayed response.

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, with no Wi-Fi.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Eveything is connected but i still can't find my lennar wifi on my phone for setup.

Aliahmad — Sun, 09 Jul 2023 15:58:32 GMT

<span;>1. Yes this was working before perfectly fine. There was a power outage and haven't been working ever since.
<span;>2. There are a few lights on on the switch, which is: STAT, SYST, AND PWR.
<span;>3. The internet from my service provider is perfectly fine.
<span;>4. The access point are connected and some lights are on. 5G(YELLOW), 2.4G(YELLOW), AIR(OFF), CTL(GREEN),PWR(GREEN).

Re: Eveything is connected but i still can't find my lennar wifi on my phone for setup.

Imran_ruckus — Mon, 10 Jul 2023 15:46:15 GMT

Hi @Aliahmad

Greetings!!!

Thank you for the response and the information you shared.

Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Eveything is connected but i still can't find my lennar wifi on my phone for setup.

Aliahmad — Mon, 17 Jul 2023 18:37:23 GMT

Everything is connected, but I still can't find the solution.

Re: Eveything is connected but i still can't find my lennar wifi on my phone for setup.

Imran_ruckus — Mon, 17 Jul 2023 18:57:15 GMT

Hi @Aliahmad

Thank you for the response and the information.

All the connections on the Switch seem good.

The connections are correct, now we may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Eveything is connected but i still can't find my lennar wifi on my phone for setup.

Aliahmad — Sun, 23 Jul 2023 01:04:46 GMT

Ok, I have disconnected 2 of them and have 1 of them connected, how do I do the factory reset? The link you provided doesn't help at all.

Re: Eveything is connected but i still can't find my lennar wifi on my phone for setup.

Imran_ruckus — Mon, 24 Jul 2023 15:28:41 GMT

Hi @Aliahmad

Greetings!!!

Thank you for the response and the update.

Please refer to my last post which includes a guide link and videos in which we have explained the step-by-step process of the factory reset of the Access Points.

Please let me know if you are stuck at any point in the factory reset process or if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Eveything is connected but i still can't find my lennar wifi on my phone for setup.

Aliahmad — Sat, 05 Aug 2023 15:22:32 GMT

I've done the factory reset several times but I still can't find the lennar-xxxxxx wifi for setup.

Re: Eveything is connected but i still can't find my lennar wifi on my phone for setup.

Imran_ruckus — Mon, 07 Aug 2023 15:45:56 GMT

Hi @Aliahmad

Greetings!!!

Thank you for the response.

Please note you will NOT get Lennar-xxxxxx for setup. There will be configure.me-xxxxxx Wi-Fi SSID for the reset process.
Please refer to my factory reset post and IMPORTATNT NOTE carefully and follow guide link and videos in which we have explained the step-by-step process of the factory reset of the Access Points.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Eveything is connected but i still can't find my lennar wifi on my phone for setup.

Aliahmad — Sat, 12 Aug 2023 00:23:16 GMT

I did the factory reset multiple times AGAIN but I still can't see canfigue.me-xxxxxx or Lennar-xxxxxx wifi for setup.

Re: Eveything is connected but i still can't find my lennar wifi on my phone for setup.

Imran_ruckus — Mon, 14 Aug 2023 15:09:22 GMT

Hi @Aliahmad

Greetings!!!

Thank you for the response and the information.

Factory reset must work by following above step and guide.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.