topic Re: ICX-7150 Dropping all Connections Multiple Times a Day in RUCKUS Support for Lennar Homes

ICX-7150 Dropping all Connections Multiple Times a Day

diver19743 — Tue, 01 Aug 2023 16:51:47 GMT

I just had support help me to getting my ICX-7150 on the stable switching code. Unfortunately, all connections drop multiple times a day, My APs drop as well as wired connections like my television. I also can't download more than 10mb/s despite having a 2.5GB fiber connection to the internet.

Re: ICX-7150 Dropping all Connections Multiple Times a Day

Imran_ruckus — Tue, 01 Aug 2023 18:13:42 GMT

Hi @diver19743

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX-7150 Dropping all Connections Multiple Times a Day

diver19743 — Tue, 01 Aug 2023 21:49:33 GMT

You have the problem statement wrong; I never stated the APs do not have power. They are just disconnecting, the SSID is still accessible, but one of the APs goes offline. Later one it will happen again, this time it will be the other AP. Every time I turn on my TV, it gives me a network error.

1.) This is not a new installation which was inferred when I stated that I just had support work with me to get it on the preferred switch code.

2.) the Syst and Power lights and all wired ethernet connections are green. I am unable to provide photo evidence as this device is mounted to the wall with no access for photography.

3.) Yes my AT&T router is only 3 months old and is running the most up to date firmware. I have performed a speed test and I am getting what I expect out of a 2.5GB connection.

4.)2 APs which is a typical Lennar setup and the lights that should be green are green. See attached

Let me state again, that the APs disconnect from the switch as well as the wired connections, so I don't think the APs are the issue. The last case I opened was because my switch wasn't able to flash the firmware, so I do believe something is not working on the 7150.

Re: ICX-7150 Dropping all Connections Multiple Times a Day

Imran_ruckus — Tue, 01 Aug 2023 21:52:16 GMT

Hi @diver19743

Thank you for the response and the detailed information you shared.

Apologies, to assist you better we need a picture of the RUCKUS ICX-7150-C12P Switch showing the light status and the Full cable connections to it’s ports as shown in the below screenshot.

Please help us with a picture and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX-7150 Dropping all Connections Multiple Times a Day

diver19743 — Tue, 01 Aug 2023 22:05:53 GMT

As I have stated, I am unable to provide a picture without turning off my entire network which would have an impact on my wife's business. As I stated, all ethernet connections are green and the System and Power lights are solid green.

Re: ICX-7150 Dropping all Connections Multiple Times a Day

Imran_ruckus — Tue, 01 Aug 2023 22:16:11 GMT

Hi @diver19743

Thank you for the response.

As per the Switch light status you mentioned, it is in a normal state.

Please note, we may need a picture the Switch showing all the Cable connections if we need to check at any steps of troubleshooting. As we have to follow our process to assist you better by getting all the required information.

For now, we will check some configurations on the Switch, please follow the below steps to check the same.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX-7150 Dropping all Connections Multiple Times a Day

diver19743 — Thu, 03 Aug 2023 00:59:23 GMT

ICX7150-C12 Switch>Show Version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on May 6 2022 at 23:24:50 labeled as SPS08095g
(31457280 bytes) from Primary SPS08095g.bin (UFI)
SW: Version 08.0.95gT211
Compressed Primary Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Compiled on Thu Apr 21 06:08:52 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3849Q2H2
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
STACKID 1 system uptime is 12 day(s) 13 hour(s) 21 minute(s) 37 second(s)
The system started at 02:28:12 GMT+00 Sat May 07 2022

The system : started=cold start

ICX7150-C12 Switch>SHow Flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Sec Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Compressed Sec Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Code Flash Free Space = 995295232

Re: ICX-7150 Dropping all Connections Multiple Times a Day

Imran_ruckus — Thu, 03 Aug 2023 15:25:10 GMT

Hi @diver19743

Greetings!!!

Thank you for the response and the information.

As I can see your Switch is updated to a stable version.

Please share a picture of the RUCKUS ICX-7150-C12P Switch showing the light status and the Full cable connections to it’s ports as shown in the below screenshot.

And also please share the output of the below commands.

enable

show inline power
show interface brief

Please help us with the above queries and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX-7150 Dropping all Connections Multiple Times a Day

diver19743 — Fri, 04 Aug 2023 13:33:18 GMT

ICX7150-C12 Switch>show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 93200 mWatts.

Power Allocations: Requests Honored 14 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 On Non-PD 0 0 n/a n/a 3 non-standard PD
1/1/2 On Off 0 0 n/a n/a 3 n/a
1/1/3 On On 1800 15400 2P-IEEE Class 3 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On Off 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Non-PD 0 0 n/a n/a 3 non-standard PD
1/1/8 On Off 0 0 n/a n/a 3 non-standard PD
1/1/9 On Off 0 0 n/a n/a 3 n/a
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On On 5200 15400 2P-IEEE Class 3 3 n/a
1/1/12 On Non-PD 0 0 n/a n/a 3 n/a
-----------------------------------------------------------------------------
Total 7000 30800

ICX7150-C12 Switch>Show Interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Up Forward Full 1G None No 1 0 c0c5.20a0.de97
1/1/2 Down None None None None No 1 0 c0c5.20a0.de98
1/1/3 Up Forward Full 1G None No 1 0 c0c5.20a0.de99
1/1/4 Down None None None None No 1 0 c0c5.20a0.de9a
1/1/5 Down None None None None No 1 0 c0c5.20a0.de9b
1/1/6 Down None None None None No 1 0 c0c5.20a0.de9c
1/1/7 Up Forward Full 100M None No 1 0 c0c5.20a0.de9d
1/1/8 Down None None None None No 1 0 c0c5.20a0.de9e
1/1/9 Down None None None None No 1 0 c0c5.20a0.de9f
1/1/10 Down None None None None No 1 0 c0c5.20a0.dea0
1/1/11 Up Forward Full 1G None No 1 0 c0c5.20a0.dea1
1/1/12 Up Forward Full 100M None No 1 0 c0c5.20a0.dea2
1/2/1 Down None None None None No 1 0 c0c5.20a0.dea4
1/2/2 Down None None None None No 1 0 c0c5.20a0.dea5
1/3/1 Down None None None None No 1 0 c0c5.20a0.dea6
1/3/2 Down None None None None No 1 0 c0c5.20a0.dea7
mgmt1 Down None None None None No None 0 c0c5.20a0.de97

Re: ICX-7150 Dropping all Connections Multiple Times a Day

diver19743 — Fri, 04 Aug 2023 14:36:45 GMT

Do you have next steps, this is becoming unusable?

Re: ICX-7150 Dropping all Connections Multiple Times a Day

Imran_ruckus — Fri, 04 Aug 2023 15:35:44 GMT

Hi @diver19743

Greetings!!!

Thank you for the information you shared.

The connection may drop when 2.4G and 5G have radio interference.

I would suggest you create a new WLAN/SSID and create a separate 5G network from your Unleashed Access Point to avoid any Wireless interference with 2.4. Please refer to the below link and screenshot. Please refer to the below links to create and new WLAN/SSID.

Creating a New Wireless WLAN (SSID):

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

Video:

https://www.youtube.com/watch?v=eSl_8rs1QnU

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX-7150 Dropping all Connections Multiple Times a Day

diver19743 — Fri, 04 Aug 2023 16:03:48 GMT

You haven't pulled any logs or asked me about AP config. If you had done this, you would have seen that my network is already setup this way. Also, as I stated clearly, this affects wired and wireless connections. My TV is hardwired and loses connectivity dozens of times a day.

Re: ICX-7150 Dropping all Connections Multiple Times a Day

Imran_ruckus — Fri, 04 Aug 2023 16:19:50 GMT

Hi @diver19743

Thank you for the response.

As per the command output you shared, they seem to be normal.

Please try to create a new different Wi-Fi SSID for wireless connectivity. If that doesn’t work we may need to factory reset your Access Points and check.

And for wired connections, I can see that as ALL the switch ports are working fine as per the command output. However, the 1/1/7 and 1/1/12 port is only able to transmit 100 Mbps of speed (please refer to the below screenshot) which is a result of a defective network ethernet cable. And this issue/problem is more on the cable side, we suggest you check the cables and replace them with a new cable. Since RUCKUS has no part in fixing the issue related to cable installations.

Also, please try to unplug and plug the Access Points and other ethernet cables into any 12 ports as shown in the below screenshot.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX-7150 Dropping all Connections Multiple Times a Day

diver19743 — Fri, 04 Aug 2023 17:15:10 GMT

Ok, I am not creating another SSID, because I set this one up after I started having issues, so that isn't the issue. I have screenshots of my Unleashed AP showing my APs going down twice a day and nearly the EXCACT SAME TIME, daily. As to the wired connection, neither of those ports are connected to the TV. Those connections are IoT equipment and don't need gigabit speed. You still are only making assumptions. You have pulled no service logs from the device as to determine fault. I do not have the benefit of replacing cabling since my cabling is inside the wall and run through the ceiling, as is all Lennar homes are. I have also used an ethernet line testing tool and found now faults in the wire. I am an IT manager with access to Cisco Certified Engineers who have loaned me equipment to test my cabling. I have also connected my PC with a new cable and also see major speed issues and disconnects when connected directly to the switch. If I move it to the ATT Fiber router, I get 2GB downloads.

Re: ICX-7150 Dropping all Connections Multiple Times a Day

diver19743 — Fri, 04 Aug 2023 19:24:12 GMT

I need a set of next steps that are not going to have me waste both of our time.

Re: ICX-7150 Dropping all Connections Multiple Times a Day

Imran_ruckus — Fri, 04 Aug 2023 19:31:25 GMT

Hi @diver19743

Apologies for the delay.

Please give us some time to research on this. I am checking this internally.

Please note, this forum is on best effort basis. And we expect your co-operation.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

However, if you continue to have difficulty, we recommend that you seek outside help or a technician.

Thank you for understanding.

Re: ICX-7150 Dropping all Connections Multiple Times a Day

Imran_ruckus — Fri, 04 Aug 2023 20:58:24 GMT

Hi @diver19743

Thank you for your patience.

Could you please share a screenshot showing the below information from your ISP-ATT account?

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX-7150 Dropping all Connections Multiple Times a Day

diver19743 — Fri, 04 Aug 2023 21:31:00 GMT

Re: ICX-7150 Dropping all Connections Multiple Times a Day

diver19743 — Fri, 04 Aug 2023 21:37:55 GMT

I hope your recommendation is not to enable IPPassthrough, doing so would disable the firewall from my AT&T router.

Re: ICX-7150 Dropping all Connections Multiple Times a Day

Imran_ruckus — Fri, 04 Aug 2023 21:44:32 GMT

Hi @diver19743

Thank you for the response and the update.

Yes, IP Passthrough should be disabled. From the screenshot I can see your IP Passthrough is already in a disabled state. May I know if it is disabled now, or it is in the same state?

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.