topic Re: I had power fluctuations few times and switch isn't working properly since then (very slow & in RUCKUS Support for Lennar Homes

I had power fluctuations few times and switch isn't working properly since then (very slow & drops)

rahulmandava — Wed, 21 Jun 2023 16:20:53 GMT

I had power trips and fluctuations yesterday 4-5 times. Since then switch is not working properly. Internet is very slow and connection drops intermittently. Tried restarting modem, router and switch no use still the same.

My setup : Modem -> Wifi Router -> Ruckus switch -> zoning points one in each floor.

Any help is much appreciated!!

Re: I had power fluctuations few times and switch isn't working properly since then (very slow &

Deepu — Thu, 22 Jun 2023 01:41:08 GMT

Hi ,

Greetings!

I understand that there was a power fluctuations few times and after that switch is slow and drop pakets

Please help us with the below information

-Do you see any amber light indication on the switch ?
-what is the current firmware version ?
-check if there is a CPU spike on the switch
#Show cpu(5 times)
#Show cpu task(3 times)

-share us with the above output .

Regards ,

Deepu Sekar

Re: I had power fluctuations few times and switch isn't working properly since then (very slow &

rahulmandava — Thu, 22 Jun 2023 01:51:16 GMT

Hi Deepu,

Thanks for getting back to me. I am not seeing any amber light on switch, just the regular light that we always see.

Regarding the firmware and cpu spike info, I am not sure how to check those. I am not able to connect or login to switch. Could you please help me with the steps on how I can get there ? or any other ways to resolve the issue ?

Re: I had power fluctuations few times and switch isn't working properly since then (very slow &

Deepu — Fri, 23 Jun 2023 02:24:48 GMT

Hi Rahulmandava ,

Than you for your response , I understand that . you are not able to connect or login to switch.

-So you are unable to login after the power fluctuations ?

-Could you please help us with the switch model number so that i will help you to access the switch .

Regards ,

Deepu Sekar

Re: I had power fluctuations few times and switch isn't working properly since then (very slow &

rahulmandava — Fri, 23 Jun 2023 10:29:24 GMT

I haven't tried to login in the recent past. But when I tried to once I got this issue, I am unable to either login via UI interface/Unleash app or connect via putty using IP address.

Switch model number is : ICX 7150-C12P

Re: I had power fluctuations few times and switch isn't working properly since then (very slow &

rahulmandava — Fri, 23 Jun 2023 20:17:50 GMT

I was able to login into switch now via IP Address login from browser. I don't see anything called firmware, but I do see this image version : (SW: Version 08.0.90dT213). Let me know if that is not the right one and / or if you need any information to further look into the issue ?

I do see few command options as well when I logged in, is there anything that I can run and see if the issue gets resolved ?

Re: I had power fluctuations few times and switch isn't working properly since then (very slow &

Deepu — Mon, 26 Jun 2023 09:16:16 GMT

Hi Rahulmandava

It looks like your Switch (ICX7150 Switch) may be booting from the secondary partition ( Note: Secondary partition contains the routing code) which is causing the bad connectivity issues. This could happen after multiple power outages, please follow up the next guide.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless.

After fixing the issue of the Switch booting from the wrong partition, please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please try the most common username and passwords ( This is key sensitive so please include capital letters )

Username:admin password: Ruckus!

Username:admin password: Ruckus1

Username:admin password: Lennar

Username:super password: sp-admin

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

Regards,

Deepu Sekar

Re: I had power fluctuations few times and switch isn't working properly since then (very slow &

rahulmandava — Mon, 26 Jun 2023 01:35:57 GMT

Hi Deepu, none of the links you shared are working. I get a page not found error.

Re: I had power fluctuations few times and switch isn't working properly since then (very slow &

Deepu — Mon, 26 Jun 2023 09:17:27 GMT

Hi Rahulmandava

Could you please check the above links now , I have verified it which is working fine now .

Regards ,

Deepu Sekar

Re: I had power fluctuations few times and switch isn't working properly since then (very slow &

rahulmandava — Mon, 26 Jun 2023 11:44:20 GMT

I have tried again and it is the same. I am getting below page for all the urls. Maybe your hyperlink is not having complete url ?

The page you are trying to access was not found. Please check your URL for typos and try again.

Re: I had power fluctuations few times and switch isn't working properly since then (very slow &

Deepu — Wed, 28 Jun 2023 08:30:01 GMT

Hi Rahulmandava

I have verified the links which is working fine , could you please clear the browser cache and history and try to access the link .

Regards ,

Deepu Sekar

Re: I had power fluctuations few times and switch isn't working properly since then (very slow &

rahulmandava — Thu, 06 Jul 2023 01:40:22 GMT

I tried the web GUI options shared above, but still the issue is not resolved. Could you please suggest what else I can try?

Re: I had power fluctuations few times and switch isn't working properly since then (very slow &

rahulmandava — Thu, 06 Jul 2023 01:42:06 GMT

Hi Deepu,

I tried the web GUI option shared above, but issue still persists. Could you please help me the next steps?

Re: I had power fluctuations few times and switch isn't working properly since then (very slow &

rahulmandava — Mon, 10 Jul 2023 16:48:17 GMT

Hi Deepu, I have tried the option via Web GUI. Still it didn't resolve the issue. Could you please help me with the next steps?

Re: I had power fluctuations few times and switch isn't working properly since then (very slow &

rahulmandava — Wed, 02 Aug 2023 14:29:57 GMT

Can someone help me here ? I am not getting any response from last few weeks. I have setup temporary wifi bypassing ruckus, this is so annoying that it is not working in the first place and not getting support in the forum and no way to contact support directly.

Re: I had power fluctuations few times and switch isn't working properly since then (very slow &

rahulmandava — Wed, 02 Aug 2023 14:30:23 GMT

Can someone help me here ? I am not getting any response from last few weeks. I have setup temporary WIFI bypassing ruckus, this is so annoying that it is not working in the first place and not getting support in the forum and no way to contact support directly.

Re: I had power fluctuations few times and switch isn't working properly since then (very slow &

Imran_ruckus — Wed, 02 Aug 2023 18:07:28 GMT

admin test

Re: I had power fluctuations few times and switch isn't working properly since then (very slow &

Imran_ruckus — Wed, 02 Aug 2023 18:12:41 GMT

Hi @rahulmandava

Greetings!!!

Thank you for contacting Lennar Home Community.

Apologies for any inconvenience caused.

Hope you are doing well!!!

As per the case description, I could understand that your RUCKUS setup is not working after a power outage.

We will check some configurations on the Switch, please follow the below steps to check the same.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I had power fluctuations few times and switch isn't working properly since then (very slow &

rahulmandava — Wed, 02 Aug 2023 18:14:18 GMT

Hi Imran, not sure what is your reply pertaining to. But the problem is I am still having the issue, as I mentioned in one of my replies earlier, I tried the web GUI option that one of your colleague suggested. Still ruckus is not working as expected or before. Please let me know what else I can try? If we can schedule a call that will be great as I have been facing the issue since more than a month and still no resolution.

Re: I had power fluctuations few times and switch isn't working properly since then (very slow &

Imran_ruckus — Wed, 02 Aug 2023 18:23:36 GMT

Hi @rahulmandava

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

I will assist you step by step, please don’t mind if any steps get repeated.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.