topic Re: Icx issue after power out and firmware upgrade in RUCKUS Support for Lennar Homes

Icx issue after power out and firmware upgrade

Wecovernc — Tue, 25 Jul 2023 02:20:27 GMT

I have an icX router in my Lennar home. Every time the power goes out we have a connectivity issues. I also did a firmware upgrade but still have issues and you can see that. I also have we’re says the switch is disconnected.failed to ping

Re: Icx issue after power out and firmware upgrade

Jayavidhya — Tue, 25 Jul 2023 12:29:55 GMT

Hi @Wecovernc

Greetings of the day,

For detailed understanding of the issue please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Icx issue after power out and firmware upgrade

Wecovernc — Mon, 31 Jul 2023 21:00:32 GMT

R510’s

unit 1. Lights for PWR,5gand 2.4g are all green

unit 2 lights for PWR,5g,2.4g and CTL are all green

on the main switch.
STAT,SYS AND PWR are green and the ports with a CAT 5 cable plugged in are also green.

Re: Icx issue after power out and firmware upgrade

Imran_ruckus — Mon, 31 Jul 2023 21:11:00 GMT

Hi @Wecovernc

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that your RUCKUS setup is not working after a power outage.

We will check some configurations on the Switch, please follow the below steps to check the same.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx issue after power out and firmware upgrade

Wecovernc — Mon, 31 Jul 2023 21:47:51 GMT

When I log in with putty and get the command line I type enable and it asked for Ruckus# what do I enter?

Re: Icx issue after power out and firmware upgrade

Imran_ruckus — Mon, 31 Jul 2023 21:54:41 GMT

Hi @Wecovernc

Thank you for the response and the information you shared.

As you are getting the Ruckus# prompt, it is of Unleashed Access Point IP Address. Please check the correct IP Address of the Switch from the IP Scan results.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and access the CLI.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx issue after power out and firmware upgrade

Wecovernc — Mon, 31 Jul 2023 21:57:26 GMT

I know it is the correct IP of the switch because I was able to use Microsoft edge and that IP address and access the switch directly and get the homepage of the switch. However, when I try to get to it and putty, I’m getting where it’s asking me for the rukus number

Re: Icx issue after power out and firmware upgrade

Imran_ruckus — Mon, 31 Jul 2023 22:02:53 GMT

Hi @Wecovernc

Thank you for the response and the update.

As you mentioned that, you are able to access the Switch GUI, Could you please help me with the information shown in the below screenshot?

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx issue after power out and firmware upgrade

Wecovernc — Mon, 31 Jul 2023 22:53:49 GMT

Mine looks like this using Microsoft edge to log in.

Re: Icx issue after power out and firmware upgrade

Wecovernc — Mon, 31 Jul 2023 22:54:58 GMT

Like this

Re: Icx issue after power out and firmware upgrade

Wecovernc — Mon, 31 Jul 2023 22:55:22 GMT

Or this

Re: Icx issue after power out and firmware upgrade

Imran_ruckus — Mon, 31 Jul 2023 23:02:27 GMT

Hi @Wecovernc

Greetings!!!

Thank you for the response and the information you shared.

As mentioned earlier, the dashboard you are seeing on the web browser is of Unleashed and not of the ICX-7150-C12P Switch.

You should see the Switch Dashboard as shown in the below screenshots to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and access the CLI.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx issue after power out and firmware upgrade

Wecovernc — Mon, 31 Jul 2023 23:15:48 GMT

I have two up addresses.
mine takes me to the GUI I sent images of. The second ruckus ip address. Takes me to a ruckus r510 see this screen shot.

Re: Icx issue after power out and firmware upgrade

Imran_ruckus — Mon, 31 Jul 2023 23:22:52 GMT

Hi @Wecovernc

Thank you for the response.

Could you please share the screenshots of all the IP Scan results?

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx issue after power out and firmware upgrade

Wecovernc — Mon, 31 Jul 2023 23:45:42 GMT

Here

Re: Icx issue after power out and firmware upgrade

Imran_ruckus — Mon, 31 Jul 2023 23:59:38 GMT

Hi @Wecovernc

Thank you for the response and the information you shared.

Please check the other IP Addresses from the IP scan results, if there is any IP Address by the Manufacture name Ruckus Wireless or Brocade Communications which will be the IP Address of the Switch.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx issue after power out and firmware upgrade

Wecovernc — Tue, 01 Aug 2023 00:07:27 GMT

these two are all that show

Re: Icx issue after power out and firmware upgrade

Wecovernc — Tue, 01 Aug 2023 00:07:49 GMT

Re: Icx issue after power out and firmware upgrade

Wecovernc — Tue, 01 Aug 2023 00:51:11 GMT

Re: Icx issue after power out and firmware upgrade

Imran_ruckus — Tue, 01 Aug 2023 15:12:13 GMT

Hi @Wecovernc

Greetings!!!

Thank you for the response.

As we are unable to get the IP Address of the Switch, the option left is getting console access to the Switch. Please follow the below process for the same and help us with the output of the commands.

If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard OR Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Please enter the below commands once you log in to the console and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.