topic Re: Ruckus lennar in RUCKUS Support for Lennar Homes

Ruckus lennar

Mahtani — Tue, 01 Aug 2023 20:45:41 GMT

I had a power outage and now My ruckus is not working. It has been over a year. I do not know how to get the system back up or whether it’s a faulty system. I reached out in this forum in March and did all the steps I was given but it is still not working

please advise

Re: Ruckus lennar

Jayavidhya — Tue, 01 Aug 2023 20:56:13 GMT

Hi @Mahtani

Greetings of the day,

For detailed understanding of the issue please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus lennar

Mahtani — Tue, 01 Aug 2023 21:09:27 GMT

There are no lights on the R510 and the Ruckus device has a amber light and a green light

Re: Ruckus lennar

Jayavidhya — Tue, 01 Aug 2023 21:16:23 GMT

Hi @Mahtani

Thanks for your response.

Based on your description your switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus lennar

Mahtani — Wed, 02 Aug 2023 04:59:19 GMT

I rebooted the device. Now I have multiple Amber flashing lights and they have been flashing for the last 20 minutes

Re: Ruckus lennar

Jayavidhya — Wed, 02 Aug 2023 12:46:17 GMT

Hi @Mahtani

Thanks for your response.

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus lennar

Mahtani — Wed, 02 Aug 2023 12:47:34 GMT

I rebooted the device 10 hours ago and I have multiple Amber lights flashing. Ruckus device is still not working. Should I try to reboot again? Please advise

Re: Ruckus lennar

Jayavidhya — Wed, 02 Aug 2023 13:50:08 GMT

Hi @Mahtani

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus lennar

Mahtani — Thu, 03 Aug 2023 00:20:41 GMT

You have to have a computer science degree to do all these steps. I had my neighbor help and went thru all the steps but the ruckus device is still not working

please advise

Re: Ruckus lennar

Jayavidhya — Thu, 03 Aug 2023 12:43:47 GMT

Hi @Mahtani

Please let us know whether you have tried the software recovery steps or not.

If yes please share the screenshot of the error you are getting while following the steps.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus lennar

Mahtani — Thu, 03 Aug 2023 13:56:30 GMT

My neighbor did the software recovery steps and he told me the ruckus device was still not working. I did not take a picture

please advise

Re: Ruckus lennar

Jayavidhya — Thu, 03 Aug 2023 14:57:18 GMT

Hi @Mahtani

For further troubleshooting steps we need to verify the cause of the issue. So please follow the software recovery process again and share the screenshot of the error you are getting.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus lennar

Mahtani — Thu, 03 Aug 2023 16:29:30 GMT

Once again I don’t know how to do any of these things. I had my neighbor help me and he told after performing all the steps the ruckus device is still not working. I don’t feel comfortable asking my neighbor to help me again. Can you please just send me a new device and I will send you the one that doesn’t work?

thanks

Re: Ruckus lennar

Jayavidhya — Thu, 03 Aug 2023 19:17:16 GMT

Hi @Mahtani

Sorry for the inconvenience.

I understand that the steps may be somewhat new, however, we cannot replace the chassis until you confirm that the hardware is damaged. We have tried to create the guides as non-technical as possible, so that they are not difficult to follow.

So please try to follow the guide properly and share the screenshot of the error you are getting.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus lennar

Mahtani — Fri, 04 Aug 2023 01:58:02 GMT

I’m sorry but I am trying to do it but I am completely lost. I don’t even understand the terminology. Can someone from your department give me a call?

Re: Ruckus lennar

Imran_ruckus — Fri, 04 Aug 2023 17:02:13 GMT

Hi @Mahtani

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Thank you for the information you shared.

I truly apologize for the inconvenience.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model.

However, let me help you once again from the scratch to get the issue resolved. Please don’t mind if any of the steps you have already tried, and I am asking you to perform it again.

As you mentioned there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you are stuck at any point or if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.