topic Re: Ruckus ICX 7150 not powering on all of sudden after a power shutdown in the community in RUCKUS Support for Lennar Homes

Ruckus ICX 7150 not powering on all of sudden after a power shutdown in the community

sebastso — Mon, 17 Jul 2023 20:46:38 GMT

Hi,

We tried all the suggestions including : https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

and tried upgrading firmware.

The steps were completed successfully (though I could see lots of crash messages on the console), still, the device only has 2 lights as shown in picture and wifi extender does not power on.

Re: Ruckus ICX 7150 not powering on all of sudden after a power shutdown in the community

Jayavidhya — Mon, 17 Jul 2023 20:54:22 GMT

Hi @sebastso

Greetings of the day,

Based on the images you have shared it seems that your switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150 not powering on all of sudden after a power shutdown in the community

sebastso — Thu, 20 Jul 2023 19:22:24 GMT

Hi,

We tried factory resetting multiple times, still, the device is stuck at boot, please see the logs below:

https://drive.google.com/drive/folders/1SsmjG1h8Svjt-Sf63kG57J05bKUYjTHP?usp=drive_link

Re: Ruckus ICX 7150 not powering on all of sudden after a power shutdown in the community

Jayavidhya — Thu, 20 Jul 2023 20:13:51 GMT

Hi @sebastso

Thanks for your response.

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150 not powering on all of sudden after a power shutdown in the community

sebastso — Fri, 21 Jul 2023 23:05:41 GMT

Hi ,

We tried software recovery using TFTP and USB, still unable to resolve the issue as the file copy using TFTP keeps failing and when trying with USB, the copy commands do not work, we often get errors and crashes and unable to do anything. see attached vide/images.

https://drive.google.com/drive/folders/1J4tMmsHyf7D8D8kQC2L716hqoJqnv9Xe?usp=drive_link

We spent more than 6 hours following the steps mentioned in the link and yielded no result, let me know the next steps.

Re: Ruckus ICX 7150 not powering on all of sudden after a power shutdown in the community

Jayavidhya — Mon, 24 Jul 2023 18:08:31 GMT

Hi @sebastso

Thanks for the detailed description.

Please check the console connections between your switch and your computer as mentioned below. Here I share the guide on how to console in the Ruckus switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

A console cable connected between your Computer to the ICX 7150 Switch Type-C USB console port.

Note: The cable type will be USB to type C, where the USB it’s going to your computer and the type C to the Type C connection in your switch, is the port number#1 in the next guide.

Port-side view

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-98DBADCF-277F-4450-8A0B-58A4F9161799.html

3: Ethernet cable connected between the Out-of-band management port in the Switch to your computer Ethernet port.

Note: Out-of-band management port in the Switch is the number 13 in the next guide:

Port-side view

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-98DBADCF-277F-4450-8A0B-58A4F9161799.html

Once you are done with the above connections please try to perform the software recovery process again using the below link.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150 not powering on all of sudden after a power shutdown in the community

sebastso — Mon, 24 Jul 2023 18:55:28 GMT

Hello Jayavidhya,

We of course had connected console cable A console cable from the Computer to the ICX 7150 Switch Type-C USB console port and Ethernet cable connected between the Out-of-band management port (port 13) and our computer's Ethernet port. We were able to copy the files through TFTP but the problem is still not solved.

Re: Ruckus ICX 7150 not powering on all of sudden after a power shutdown in the community

Jayavidhya — Mon, 24 Jul 2023 19:26:08 GMT

Hi @sebastso

Please share image of the switch and the computer showing the console connection.

Please try to follow the steps in putty application and check whether you are getting the same issue or not.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

While following the steps if you facing any issues please share the screenshot of the error you are getting.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150 not powering on all of sudden after a power shutdown in the community

sebastso — Fri, 28 Jul 2023 17:57:22 GMT

Re: Ruckus ICX 7150 not powering on all of sudden after a power shutdown in the community

Jayavidhya — Fri, 28 Jul 2023 18:34:56 GMT

Hi @sebastso

Thanks for your response.

To complete software recovery process please enter the following commands and let us know the results.

“setenv image_name SPS08090k.bin” (enter the correct image file name)

“update_primary” (upload the image on the primary partition)

“setenv image_name SPS08090k.bin” (enter the correct image file name)

“update_secondary” (upload the image on the secondary partition)

*Wait that loads the image and continue with the boot:

“setenv uboot mnz10115.bin” (enter the correct boot file name)

“update_uboot” (upload the boot code)

* Wait that loads the boot and continue with the Final command reset:

“reset” (finally enter reset to reload the unit)

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Tutorial video: https://www.youtube.com/watch?v=RHriOYYD_iI

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150 not powering on all of sudden after a power shutdown in the community

Jayavidhya — Fri, 28 Jul 2023 18:48:19 GMT

Hi @sebastso

Thanks for your response.

To complete software recovery process please enter the following commands and let us know the results.

“setenv image_name SPS08090k.bin” (enter the correct image file name)

“update_primary” (upload the image on the primary partition)

“setenv image_name SPS08090k.bin” (enter the correct image file name)

“update_secondary” (upload the image on the secondary partition)

*Wait that loads the image and continue with the boot:

“setenv uboot mnz10115.bin” (enter the correct boot file name)

“update_uboot” (upload the boot code)

* Wait that loads the boot and continue with the Final command reset:

“reset” (finally enter reset to reload the unit)

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Tutorial video: https://www.youtube.com/watch?v=RHriOYYD_iI

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150 not powering on all of sudden after a power shutdown in the community

Jayavidhya — Fri, 28 Jul 2023 18:50:51 GMT

Hi @sebastso

Thanks for your response.

To complete software recovery process please enter the following commands and let us know the results.

“setenv image_name SPS08090k.bin” (enter the correct image file name)

“update_primary” (upload the image on the primary partition)

“setenv image_name SPS08090k.bin” (enter the correct image file name)

“update_secondary” (upload the image on the secondary partition)

*Wait that loads the image and continue with the boot:

“setenv uboot mnz10115.bin” (enter the correct boot file name)

“update_uboot” (upload the boot code)

* Wait that loads the boot and continue with the Final command reset:

“reset” (finally enter reset to reload the unit)

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Tutorial video: https://www.youtube.com/watch?v=RHriOYYD_iI

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150 not powering on all of sudden after a power shutdown in the community

Jayavidhya — Fri, 28 Jul 2023 19:06:03 GMT

Hi @sebastso

Thanks for your response.

To complete software recovery process please enter the following commands and let us know the results.

“setenv image_name SPS08090k.bin” (enter the correct image file name)

“update_primary” (upload the image on the primary partition)

“setenv image_name SPS08090k.bin” (enter the correct image file name)

“update_secondary” (upload the image on the secondary partition)

*Wait that loads the image and continue with the boot:

“setenv uboot mnz10115.bin” (enter the correct boot file name)

“update_uboot” (upload the boot code)

* Wait that loads the boot and continue with the Final command reset:

“reset” (finally enter reset to reload the unit)

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Tutorial video: https://www.youtube.com/watch?v=RHriOYYD_iI

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150 not powering on all of sudden after a power shutdown in the community

Jayavidhya — Fri, 28 Jul 2023 19:08:29 GMT

Hi @sebastso

Thanks for your response.

To complete software recovery process please enter the following commands and let us know the results.

“setenv image_name SPS08090k.bin” (enter the correct image file name)

“update_primary” (upload the image on the primary partition)

“setenv image_name SPS08090k.bin” (enter the correct image file name)

“update_secondary” (upload the image on the secondary partition)

*Wait that loads the image and continue with the boot:

“setenv uboot mnz10115.bin” (enter the correct boot file name)

“update_uboot” (upload the boot code)

* Wait that loads the boot and continue with the Final command reset:

“reset” (finally enter reset to reload the unit)

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Tutorial video: https://www.youtube.com/watch?v=RHriOYYD_iI

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150 not powering on all of sudden after a power shutdown in the community

Jayavidhya — Fri, 28 Jul 2023 19:26:12 GMT

Hi @sebastso

Thanks for your response.

To complete software recovery process please enter the following commands and let us know the results.

“setenv image_name SPS08090k.bin” (enter the correct image file name)

“update_primary” (upload the image on the primary partition)

“setenv image_name SPS08090k.bin” (enter the correct image file name)

“update_secondary” (upload the image on the secondary partition)

*Wait that loads the image and continue with the boot:

“setenv uboot mnz10115.bin” (enter the correct boot file name)

“update_uboot” (upload the boot code)

* Wait that loads the boot and continue with the Final command reset:

“reset” (finally enter reset to reload the unit)

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Tutorial video: https://www.youtube.com/watch?v=RHriOYYD_iI

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150 not powering on all of sudden after a power shutdown in the community

sebastso — Mon, 31 Jul 2023 22:28:29 GMT

Hi,

We did try the command:

setenv image_name SPS08090k.bin

update_primary

The error we get is:

Primary image download failed

Re: Ruckus ICX 7150 not powering on all of sudden after a power shutdown in the community

Jayavidhya — Tue, 01 Aug 2023 13:22:30 GMT

Hi @sebastso

Thanks for your response.

Please share the screenshot of the error you are getting while following the steps.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150 not powering on all of sudden after a power shutdown in the community

sebastso — Tue, 01 Aug 2023 14:07:21 GMT

Attached the screenshot, see the error:Primary image download failed

Re: Ruckus ICX 7150 not powering on all of sudden after a power shutdown in the community

Jayavidhya — Tue, 01 Aug 2023 15:34:02 GMT

Hi @sebastso

Please enter the below commands and retry the software recovery process and share the output.

setenv ipaddr 192.168.0.3” (assign an IP address to the switch, As you see I just change the last digit instead 2 as my computer I used 3)

"setenv gatewayip 192.168.0.2" (default gateway of your network, which will be your own computer as well)

“setenv netmask 255.255.255.0” (net mask belonging to the network, matching with the same found from the CMD)

“setenv serverip 192.168.0.2” (enter the IP address of the TFTP server, means the computer wire to the Switch on the management port)

"printenv" (check the values you recently change)

- Enter command saveenv to save the changes

"saveenv"

“ping 192.168.0.2”

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150 not powering on all of sudden after a power shutdown in the community

sebastso — Tue, 01 Aug 2023 16:02:21 GMT

Dear Jayavidhya, with all respect, after fighting this issue for 3 weeks, I have already set up the IP address as given below (as it was clearly mentioned in the article: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

I followed the exact steps & I'm stuck at error: Primary image download failed while executing update_primary command, see the screenshot attached, I have set IP address as : 192.168.0.3 for the switch and TFTP server as : 192.168.0.2 (exactly as the article mentioned)