topic Re: R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green in RUCKUS Support for Lennar Homes

R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

needhelp — Thu, 13 Jul 2023 19:19:51 GMT

Re: R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

Jayavidhya — Thu, 13 Jul 2023 19:47:10 GMT

Hi @needhelp

Greetings of the day,

Please check whether the devices are connected properly as mentioned below.

Here I will leave a short guide how to connect the devices properly :

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Once you are done with the above step please share the output of the following commands.

Show version

Show inline power

Show inline power detail

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

needhelp — Thu, 13 Jul 2023 22:04:38 GMT

I keep getting an PoE fatal error.

Re: R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

Jayavidhya — Fri, 14 Jul 2023 13:05:09 GMT

Hi @needhelp

Thanks for your response.

For detailed understanding of the issue please share the output of the following commands.

Show version

Show inline power

Show inline power detail

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

needhelp — Fri, 14 Jul 2023 13:42:43 GMT

I can not enter commands because I can not get past the scrolling PoE fatal error.

Re: R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

Jayavidhya — Fri, 14 Jul 2023 14:10:52 GMT

Hi @needhelp

For further troubleshoot please share the screenshot of the putty showing PoE fatal error.

Best regards,

Jayavidhya

Lennar Home Community

Re: R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

needhelp — Fri, 14 Jul 2023 15:21:53 GMT

As we know, the PoE fatal error comes after the completion of the boot and continues to scroll.

I scrolled up and noticed the Enter 'b' to stop at boot monitor messages. A switch reset was done. I was able to stop the boot process, and now I'm able to bring up the boot command prompt.

Below are the results when I entered the commands.

Booted from partition 2
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0x7

device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
ICX7150-Boot>show version
Unknown command 'show' - try 'help'
ICX7150-Boot>show inline power
Unknown command 'show' - try 'help'
ICX7150-Boot>show inline power detail
Unknown command 'show' - try 'help'

Re: R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

needhelp — Fri, 14 Jul 2023 15:24:44 GMT

Now the PWR light is green and the SYST light is amber.

Re: R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

Jayavidhya — Fri, 14 Jul 2023 15:49:32 GMT

Hi @needhelp

Please share the image of the switch and the access points showing LED status.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Best regards,

Jayavidhya

Lennar Home Community

Re: R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

needhelp — Fri, 14 Jul 2023 16:12:30 GMT

I have two APs, and they both have no power. The switch PWR light is green, and the SYST light is amber. Please tell me you do not need pictures just to troubleshoot what I'm telling you. Are pictures at this point really nessary?

Re: R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

Jayavidhya — Fri, 14 Jul 2023 16:27:19 GMT

Hi @needhelp

Please upload the images of the switch and the access points to verify the LED status and the cable connections of the devices using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

needhelp — Fri, 14 Jul 2023 16:52:40 GMT

The pictures are below.

Re: R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

needhelp — Fri, 14 Jul 2023 17:13:04 GMT

Just to confirm, I originally stated that both the PWR and SYST lights were green, but that was before I interrupted the boot process and did not allow the switch to start the PoE fatal error. Now I have the boot prompt, but with a green PWR light and an amber SYST light. I'm using the MobaXterm program.

Re: R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

Jayavidhya — Fri, 14 Jul 2023 17:13:54 GMT

Hi @needhelp

Thanks for your response.

Based on your description it seems that your switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

needhelp — Fri, 14 Jul 2023 18:03:20 GMT

The ICX-7150 was not factory reset. The LED lights only blink once while holding down the reset button and plugging in the power cord. I completed this task just now, including 15 more times yesterday. Each time the boot is completed, the scrolling PoE fatal error comes up.

Re: R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

Jayavidhya — Fri, 14 Jul 2023 18:20:34 GMT

Hi @needhelp

Thanks for your update.

If the resetting process doesn't work, we need to perform a software recovery. Here I share the guide on how to perform software recovery process.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

needhelp — Fri, 14 Jul 2023 21:33:21 GMT

Not alive notification, please see below.

ICX7150-Boot>printenv
baudrate=9600
ipaddr=192.168.0.3
serverip=192.168.0.2
netmask=255.255.255.0
gatewayip=192.168.0.2
uboot=mnz10115.bin
image_name=SPR08061a.bin
ver=10.1.10T225 (Jun 25 2017 - 02:25:01 -0700)

Environment size: 189/16379 bytes
ICX7150-Boot>ping 192.168.0.2
Change GMAC speed to 100MB
Using bcm_xgs_gmac-0 device
ping failed; host 192.168.0.2 is not alive
ICX7150-Boot>

Re: R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

Imran_ruckus — Fri, 14 Jul 2023 21:44:27 GMT

Hi @needhelp

Greetings!!!

Thank you for the information you shared,

As "host 192.168.0.2 is not alive"

Are you turning off the Windows firewall? If not, please turn off the Windows firewall and retry the software recovery process once again.

Please refer to the below link on how to turn off the Windows firewall:

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd-0583-67fe-601ecf5d774f

When you turn off the firewall, please close the putty and restart it once again, restart the software recovery process from setenv IP configuration.

Please let me know if you are getting the same error or are stuck at any point in the software recovery process.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

needhelp — Fri, 14 Jul 2023 22:50:04 GMT

It installed both primary and secondary boots. It ran for about 15 minutes and finally gets an PoE fatal error. I reset the switch and still get the same error. I stopped the boot process with the letter 'b' and the 'show version' command does not work.

Re: R510 no power, PoE fatal error, switch username and password not working, PWR and SYST are green

Imran_ruckus — Fri, 14 Jul 2023 23:02:45 GMT

Hi @needhelp

Thank you for the response and the update.

Could you please share a screenshot of the PoE fatal error you are getting?

Also please help us with the current light status picture on the Switch panel after software recovery. (Please refer to the below screenshot)

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.