Both APs are dead and Ring Bell doesn’t have power

Karupasu — Tue, 01 Aug 2023 00:01:56 GMT

This is extremely frustrating and unsafe! Help needed!

Both APs are not getting a signal from Ruckus. Ring bell doesn’t have power. Saw some posts of complicated resets. Can someone please respond asap!

Re: Both APs are dead and Ring Bell doesn’t have power

Karupasu — Tue, 01 Aug 2023 00:03:03 GMT

This has happened a few times in the past and a Ruckus router power off and on has solved it. This time it didn’t.

Re: Both APs are dead and Ring Bell doesn’t have power

Imran_ruckus — Tue, 01 Aug 2023 00:06:15 GMT

Hi @Karupasu

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

topic Both APs are dead and Ring Bell doesn’t have power in RUCKUS Support for Lennar Homes

Both APs are dead and Ring Bell doesn’t have power

Re: Both APs are dead and Ring Bell doesn’t have power

Re: Both APs are dead and Ring Bell doesn’t have power