topic Re: Post network reset unable to find initial Lennar-xxxxxxxx Wi-Fi associated with the network in RUCKUS Support for Lennar Homes

Post network reset unable to find initial Lennar-xxxxxxxx Wi-Fi associated with the network

SmanLava702 — Mon, 31 Jul 2023 17:49:36 GMT

I recently reset my network due to Same Network Rogue. So I reset the whole network. I can’t find the initial Lennar-xxxxxxxx Wi-Fi associated with my network for set up. Can some help me find it or how to activate that link. Is there another way to set up the system?

Re: Post network reset unable to find initial Lennar-xxxxxxxx Wi-Fi associated with the network

SmanLava702 — Mon, 31 Jul 2023 17:53:14 GMT

That’s the Wi-Fi I need to find posted but I can’t seem to find it

Re: Post network reset unable to find initial Lennar-xxxxxxxx Wi-Fi associated with the network

Imran_ruckus — Mon, 31 Jul 2023 18:31:33 GMT

Hi @SmanLava702

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS Access Point reset is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Post network reset unable to find initial Lennar-xxxxxxxx Wi-Fi associated with the network

SmanLava702 — Mon, 31 Jul 2023 21:48:34 GMT

Fixed…Safari was not working trying to access the unleashed network wizard so I used chrome and it worked. I was able to redo the whole network as a brand new network.

Re: Post network reset unable to find initial Lennar-xxxxxxxx Wi-Fi associated with the network

SmanLava702 — Mon, 31 Jul 2023 21:51:11 GMT

Btw I never found the Lennar-xxxxxxx I used the configure.me(last 6 of the Wi-Fi pw posted on the sticker to get into the network

Re: Post network reset unable to find initial Lennar-xxxxxxxx Wi-Fi associated with the network

Imran_ruckus — Mon, 31 Jul 2023 21:51:28 GMT

Hi @SmanLava702

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Post network reset unable to find initial Lennar-xxxxxxxx Wi-Fi associated with the network

Imran_ruckus — Mon, 31 Jul 2023 22:00:37 GMT

Hi @SmanLava702

Thank you for the response and the information.

Please note Lennar-xxxxxxx comes initially when the RUCKUS setup is installed for the first time in the Lennar Home. Later you could modify the Wi-Fi SSID Name as per your choice by performing a factory reset of the Access Points connecting to configure.me.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.