topic Lost Power To POE. Ping succesfful, File transfer Unsucessful TFTP Server Died MAC IOSX in RUCKUS Support for Lennar Homes

Lost Power To POE. Ping succesfful, File transfer Unsucessful TFTP Server Died MAC IOSX

Mmezz — Mon, 31 Jul 2023 13:28:41 GMT

Good-Morning,

Have been without my Ruckus System now for about a year and finally taking the time to get it up and running again.

To begin I am on a MAC Book pro utalizing a usbc-usb and Ethernet -Ethernet port to communicate with ICX7150.

I have downloaded all the latest software and am trying to upload it to un-brick my ICX.

I can successful set all my IP setting in accordance to my Ethernet connection as described and can successfully ping my connection, but when I go to update_primary TFTP fails.

All firewalls are down when attempting this!!!!!!

I believe i may have a bad Communication in ethernet port on my device not allowing it to accept the software. I have tried to reach out to ruckus support for a warranty claim and they claim that I must ask for an RMA here.

I have spent HOURS on this and have followed all your steps exactly as outlined. I have watched ALL of your ruckus Youtube videos and still can not get this to work

I only have access to this macbook pro and do not have access to a PC.

PLEASE REPLACE MY UNIT

Re: Lost Power To POE. Ping succesfful, File transfer Unsucessful TFTP Server Died MAC IOSX

Mmezz — Mon, 31 Jul 2023 14:01:13 GMT

And just because every post I have seen asks for the picture of the extender here it is. No lights at all

Re: Lost Power To POE. Ping succesfful, File transfer Unsucessful TFTP Server Died MAC IOSX

Jayavidhya — Mon, 31 Jul 2023 14:12:41 GMT

Hi @Mmezz

Greetings of the day,

Based on your description your switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Lost Power To POE. Ping succesfful, File transfer Unsucessful TFTP Server Died MAC IOSX

Mmezz — Mon, 31 Jul 2023 16:21:46 GMT

Have already tried this and following the steps to take out of boot mode with the latest software revisions please see the terminal above in the pictures. Ruckus is unsuccessful in loading based on the procedure for “getting out of boot mode.

i have tried resetting with a pin and the reset button multiple times. The system flashes all amber and will not stop

Re: Lost Power To POE. Ping succesfful, File transfer Unsucessful TFTP Server Died MAC IOSX

Mmezz — Mon, 31 Jul 2023 16:27:04 GMT

PLEASE NOT TERMINAL ABOVE. Ruckus ICX will not accept software recovery via usb or TFTP

THIS UNIT NEEDS TO BE WARRANTIED

Re: Lost Power To POE. Ping succesfful, File transfer Unsucessful TFTP Server Died MAC IOSX

Jayavidhya — Mon, 31 Jul 2023 17:06:32 GMT

Hi @Mmezz

Thanks for your response.

To complete software recovery process please enter the following commands and let us know the results.

“setenv image_name SPS08090k.bin” (enter the correct image file name)

“update_primary” (upload the image on the primary partition)

“setenv image_name SPS08090k.bin” (enter the correct image file name)

“update_secondary” (upload the image on the secondary partition)

*Wait that loads the image and continue with the boot:

“setenv uboot mnz10115.bin” (enter the correct boot file name)

“update_uboot” (upload the boot code)

* Wait that loads the boot and continue with the Final command reset:

“reset” (finally enter reset to reload the unit)

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Tutorial video: https://www.youtube.com/watch?v=RHriOYYD_iI

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Lost Power To POE. Ping succesfful, File transfer Unsucessful TFTP Server Died MAC IOSX

Mmezz — Mon, 31 Jul 2023 17:34:45 GMT

Greeting, if you read the FIRST POST I MADE you would see that i have already tried these steps!

SEND ME THE WARRANTY FORM

Re: Lost Power To POE. Ping succesfful, File transfer Unsucessful TFTP Server Died MAC IOSX

Mmezz — Mon, 31 Jul 2023 17:36:54 GMT

The ICX WILL NOT ACCEPT ANY DATA LOAD FROM USB OR TFPT!!!

ping is successful but when we update_uboot tfpt FAILS

Re: Lost Power To POE. Ping succesfful, File transfer Unsucessful TFTP Server Died MAC IOSX

Imran_ruckus — Mon, 31 Jul 2023 19:11:37 GMT

Hi @Mmezz

Greetings!!!

Thank you for the response and the information.

Apologies, we cannot replace the Switch for the software issues and without following required troubleshooting steps. Warranty is not covered on software issues as it can be fixed by the troubleshooting steps.

May I please know if you have downloaded the 8095k files to the tftp server, if yes, could you please perform all the commands and proceed even it fails and end with reset? And check the light status of the Switch after reset.

Below are the commands.

“setenv image_name SPS08090k.bin” (enter the correct image file name)

“update_primary” (upload the image on the primary partition)

“setenv image_name SPS08090k.bin” (enter the correct image file name)

“update_secondary” (upload the image on the secondary partition)

*Wait that loads the image and continue with the boot:

“setenv uboot mnz10115.bin” (enter the correct boot file name)

“update_uboot” (upload the boot code)

*Wait that loads the boot and continue with the Final command reset:

“reset” (finally enter reset to reload the unit)

Please help us with the the screenshots of the commands you performed above.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lost Power To POE. Ping succesfful, File transfer Unsucessful TFTP Server Died MAC IOSX

Mmezz — Mon, 31 Jul 2023 22:31:34 GMT

Yes i have uploaded all possible files including

SPS08090k.bin

and SPS08080f.bing

all have failed please see terminal

Re: Lost Power To POE. Ping succesfful, File transfer Unsucessful TFTP Server Died MAC IOSX

Imran_ruckus — Mon, 31 Jul 2023 23:56:14 GMT

Hi @Mmezz

Thank you for the response and the update.

As per the error on your MAC Terminal, it is unable to fetch the files from TFTP Server.

And I see you are using USB Drive which does not work for software recovery process.

We request you arrange a Windows Laptop to perform software recovery to your Switch successfully.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lost Power To POE. Ping succesfful, File transfer Unsucessful TFTP Server Died MAC IOSX

Mmezz — Tue, 01 Aug 2023 01:55:17 GMT

Imran,

I originally tried tfpt connection.

with the failed connection even though successful ping i moved forward with a usb.

usb proved to be useless.

I do not have access to a windows computer. With that being said how do we proceed?

I am lead to believe that i may have a truly bad ICX system and this unit does have a lifetime warranty

Re: Lost Power To POE. Ping succesfful, File transfer Unsucessful TFTP Server Died MAC IOSX

Imran_ruckus — Tue, 01 Aug 2023 15:43:58 GMT

Hi @Mmezz

Greetings!!!

Thank you for the response and the information.

Apologies for the inconvenience.

Please refer to the below video for the configuration of the tftp server and add all software recovery files to the same and please try once again.

https://www.youtube.com/watch?v=TZMxjHls8A8&t=6s

And, we have seen this issue with MAC Terminal. If it still doesn’t work after following the above configuration, we request you arrange a Windows Laptop.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lost Power To POE. Ping succesfful, File transfer Unsucessful TFTP Server Died MAC IOSX

Mmezz — Sun, 20 Aug 2023 00:47:03 GMT

Ruckus,

I have now lost all power to my ruckus system. No green or orange lights are present like they were in the previous images. Please send me an RMA so that we can have the unit replaces under its lifetime warranty

Re: Lost Power To POE. Ping succesfful, File transfer Unsucessful TFTP Server Died MAC IOSX

Mmezz — Sun, 20 Aug 2023 12:36:22 GMT

UPDATE:

I was able to successfully boot my ruckus system.

What do I have to do to prevent this from happening again! Is there a latest software to prevent this and where are the steps how to up load it.

Secondly,

I am trying to connect via the unleashed app. I have the latest revisions 11.138.1 and my iPhone still says I’m not connected to an unleashed network.

if you are going to direct me to the webbrowser up log in how do i get to the page where i put my master IP address in

Re: Lost Power To POE. Ping succesfful, File transfer Unsucessful TFTP Server Died MAC IOSX

Imran_ruckus — Mon, 21 Aug 2023 16:48:48 GMT

Hi @Mmezz

Greetings!!!

Thank you for the response and the update on this.

Could you please let me know if you performed software recovery from your MAC device itself?

Please find answers to your queries below:

1. Yes, we have to upgrade the Switch to the latest stable version to avoid this issue in the future. I will send a detailed guide of the upgrade in another post once you confirm.

2. As you have downloaded the new Unleashed Application. Please check the version of your Unleashed system on a web browser as shown in the below screenshot. If it is on an older version, please update it to the latest version as described below in this post.

Please refer to the below screenshots for more information on how to know your Unleashed Access Points version details.

We suggest you Upgrading your R510 Access Points to version 200.14.6.1.199 which is recently released.

Please refer to the below videos for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If the online Upgrade is not working.

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please check, help us with the above-requested information, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lost Power To POE. Ping succesfful, File transfer Unsucessful TFTP Server Died MAC IOSX

Mmezz — Tue, 22 Aug 2023 23:32:42 GMT

Imran,

I was able to sucessfully update the POE online to the latest firmware.

I did complete the software recovery using Terminal of my mac computer. This is a great video on how to get this done.

https://www.youtube.com/watch?v=iviyd91HntU

Users are to make sure the console into the ICX router first in a separate terminal screen prior to turning on the mac internal server.

I do believe I am running 8090.k but would like to double check. Is this also the latest version to make sure that this crash doesnt happen again?

Re: Lost Power To POE. Ping succesfful, File transfer Unsucessful TFTP Server Died MAC IOSX

Imran_ruckus — Wed, 23 Aug 2023 00:02:15 GMT

Hi @Mmezz

Greetings!!!

Thank you for the response and the update.

And we appreciate the video link you shared to help other users.

Yes, 8090k is the UFI version we use for software recovery. However, I would recommend you upgrade the Switch to the 08095g version, which is a stable version for Lennar users.

You have to download the 08095g version file from the RUCKUS software download portal and copy the SPS08095gufi.bin file into a folder. (Please refer to the below screenshot).

Please follow the below commands as mentioned in the below guide as well: (Please use the same commands on MAC, as we have screenshots from Putty)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

“copy tftp flash <tftp ip address> SPS08095gufi.bin primary” - (upgrade the image)

“Show flash” - (check the primary flash has the new code)

“Write memory” - (save the changes)

“boot system flash primary” - (boot the Switch with the new code)

After the Switch comes back, run the next final command to copy what is in the primary partition to the secondary because we need that both partitions match.

"copy flash flash secondary" - (will copy what is in the primary)

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.