topic Re: Ruckus ICX 7150-C12P doesn't turn on (No power, no status light) in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P doesn't turn on (No power, no status light)

Joyced — Mon, 31 Jul 2023 15:04:33 GMT

Already tried different power cords/outlets, but no luck. Also tried the reset instructions below, no work either. Please help.

Remove power from the switch and confirmed that the switch is plugged into a well-known outlet/power source.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Re: Ruckus ICX 7150-C12P doesn't turn on (No power, no status light)

Jayavidhya — Mon, 31 Jul 2023 12:58:12 GMT

Hi @Joyced

Greetings of the day,

Please let us know the LED status of the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150-C12P doesn't turn on (No power, no status light)

Joyced — Mon, 31 Jul 2023 15:03:29 GMT

No LED lights are on.

Re: Ruckus ICX 7150-C12P doesn't turn on (No power, no status light)

Jayavidhya — Mon, 31 Jul 2023 15:19:37 GMT

Hi @Joyced

Thanks for your response.

Please try to check by replacing the another power cord with the switch and let us know the result.

Also please share a picture and a video while the ICX7150 is connected directly to the power outlet, and showing there are no lights.

Here I attach the link to upload the video.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150-C12P doesn't turn on (No power, no status light)

Joyced — Mon, 31 Jul 2023 16:22:21 GMT

Still no lights. The link on where to upload the video isn’t showing anything. I attached a screenshot of it as well below.

Re: Ruckus ICX 7150-C12P doesn't turn on (No power, no status light)

Jayavidhya — Mon, 31 Jul 2023 17:01:26 GMT

Hi @Joyced

Please let us know whether you have tried replacing the another power cord with the switch as mentioned below. Also please try to login to the account to upload the video.

Here I attach the link to upload the video.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community