topic Re: Ruckus Connection in RUCKUS Support for Lennar Homes

Ruckus Connection

kekeloves7 — Fri, 28 Jul 2023 13:36:32 GMT

We had our WIFI box upgraded. We were able to connect to Ruckus but the app keeps saying the AP hasn't established a connection so we can't proceed. What do we need to do to get the AP established so we can proceed??

Re: Ruckus Connection

Jayavidhya — Fri, 28 Jul 2023 13:53:18 GMT

Hi @kekeloves7

Greetings of the day,

For detailed understanding of the issue please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus Connection

kekeloves7 — Fri, 28 Jul 2023 13:57:56 GMT

The CTL is green and the PWR is flashing green.

Re: Ruckus Connection

Jayavidhya — Fri, 28 Jul 2023 14:30:07 GMT

Hi @kekeloves7

Please let us know the LED status of the switch using the below guide.

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please share the image of the switch showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus Connection

kekeloves7 — Fri, 28 Jul 2023 21:33:02 GMT

Re: Ruckus Connection

Imran_ruckus — Fri, 28 Jul 2023 21:52:52 GMT

Hi @kekeloves7

Greetings!!!

Thank you for the response and the information.

Could you please share a picture of the Switch showing the light status and the cable connections?

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Connection

kekeloves7 — Fri, 28 Jul 2023 22:01:48 GMT

It’s mounted to the ceiling and it doesn’t have anything in the back and that the model of the ruckus I have.

Re: Ruckus Connection

Imran_ruckus — Fri, 28 Jul 2023 22:05:58 GMT

Hi @kekeloves7

Thank you for the response.

The picture you shared is of the Access Point. Please help us with a picture of the Switch which will be setup in your network device cabin. Please refer to the below pictures.

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Connection

kekeloves7 — Sat, 29 Jul 2023 20:29:10 GMT

Re: Ruckus Connection

kekeloves7 — Sat, 29 Jul 2023 22:09:31 GMT

The switch is near the orange cord in the last picture I sent.

Re: Ruckus Connection

Jayavidhya — Mon, 31 Jul 2023 12:48:54 GMT

Hi @kekeloves7

Based on the images you have shared it seems that the cable coming from the access points is connected wrongly to the port.

Make sure the cable is actually connected to the ICX-7150-C12P ( Switch ) In one of the 12 ports in the middle

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/m-p/47106#M1790

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community