topic No PoE, dead switch in RUCKUS Support for Lennar Homes

No PoE, dead switch

Tkanth — Fri, 28 Jul 2023 06:44:38 GMT

Hello, I have a ruckus switch with 2 APs that no longer receive power. The power light is green on the switch and the syst light is amber. Please advise on getting a RMA authorized for a new switch.

Re: No PoE, dead switch

Jayavidhya — Fri, 28 Jul 2023 12:18:32 GMT

Hi @Tkanth

Greetings of the day,

Based on your description it seems that your switch has one green and one amber light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No PoE, dead switch

Tkanth — Sat, 29 Jul 2023 03:14:25 GMT

These steps have not fixed the problem. All lights did come on as stated in the steps above, but after they stop flashing amber, the lights go back to green power and amber syst light.

Re: No PoE, dead switch

Jayavidhya — Mon, 31 Jul 2023 12:11:05 GMT

Hi @Tkanth

Thanks for your response.

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No PoE, dead switch

Tkanth — Thu, 03 Aug 2023 22:39:39 GMT

Hello, I have tried this solution as well with no fix. Please advise on next steps.

Re: No PoE, dead switch

Jayavidhya — Mon, 07 Aug 2023 12:36:09 GMT

Hi @Tkanth

Thanks for your response.

Please confirm whether you have performed the software recovery process or not. If yes please share the screenshot of the image showing "Ping Alive" response in your CLI.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No PoE, dead switch

Tkanth — Wed, 09 Aug 2023 00:06:24 GMT

Under the link on How to perform a Software recovery on an ICX7150 switch, I am unable to get past the step in which I locate the COM number. I am unable to post any pictures from my phone for some reason. The only COM ports shown on my computer are port 3. When I load COM 3 as stated in the instructions, I get an error in Putty. That error states that the system is not able to find the file specified. Under other devices in the device manager, I see a device called CP2104 USB to UART Bridge Controller. That device seems to be the switch. Please advise.

Re: No PoE, dead switch

Jayavidhya — Wed, 09 Aug 2023 13:12:18 GMT

Hi @Tkanth

Please install the driver for windows to recognize the USB connections of the devices.

https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Once you have downloaded the driver please try to reboot the devices (Laptop/PC).

Once you are done with the above process please try to reconnect the console cable between the computer and the Switch and check whether you are able to find the COM port number or not.

If the issue persists please share the image of the switch and the devices( Laptop/PC) showing cable connections.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No PoE, dead switch

Tkanth — Wed, 09 Aug 2023 19:23:19 GMT

I have installed the driver you specified. I am now able to open Putty but am not able to do anything once it is open. There is a green box on the top left of the screen and nothing else.

Re: No PoE, dead switch

Jayavidhya — Wed, 09 Aug 2023 20:06:56 GMT

Hi @Tkanth

Thanks for your response.

Please share the screenshot of the error you are getting while following the steps.

Best regards,

Jayavidhya

Lennar Home Community

Re: No PoE, dead switch

Tkanth — Wed, 09 Aug 2023 20:53:51 GMT

There is no error. Just that when I open Putty, I can’t do anything inside of it. I cannot type commands as I should be able to.

Re: No PoE, dead switch

Jayavidhya — Wed, 09 Aug 2023 21:06:56 GMT

Hi @Tkanth

For further troubleshooting please share the screenshot of the image you are getting while opening the putty app.

Also if you find difficulties in the putty please download the MobaXterm app ( Mobaxterm is a putty-like tool with a slightly different interface) and follow the software recovery steps.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community