topic Re: Switch connection pending in RUCKUS Support for Lennar Homes

Switch connection pending

tc6string — Tue, 25 Jul 2023 19:44:39 GMT

Hi. This ICX cannot be managed by unleashed network, because "super-user-password" is enabled on it. please disable "super-user-password" and try again. Is the message I received when trying to connect switch in unleashed .Switch is a ICX7150-C12 . Access point 510. I know the ip address and can connect to configuration page with user name and password.Also can access through putty. Thanks

Re: Switch connection pending

Imran_ruckus — Tue, 25 Jul 2023 19:57:47 GMT

Hi @tc6string

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you are unable to access RUCKUS ICX-7150-C12P Switch on the Unleashed and there is an error.

Could you please share the screenshot of the error “super-user-password” you are getting?

Also, as you mentioned that you can access Switch CLI via Putty, please share the output of the below commands.

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch connection pending

tc6string — Wed, 26 Jul 2023 01:03:17 GMT

Hi. Here are the screenshots.When type the command enable I get prompted for a password.I was actually connected to the switch before hand until I updated firmware. Once I updated the firmware it switch to router mode and the internet connection was lost. I actually flashed to the secondary and it went back into switch mode and where I’m at now

Re: Switch connection pending

Imran_ruckus — Wed, 26 Jul 2023 15:05:34 GMT

Hi @tc6string

Greetings!!!

Thank you for the response and the information.

Could you please share the output of the commands shared in my previous post? If MobaXterm is not working for you, please try using Putty Application.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch connection pending

tc6string — Thu, 27 Jul 2023 22:51:28 GMT

Hello. Same results . Don’t know the password after enable. Thanks

Re: Switch connection pending

Imran_ruckus — Thu, 27 Jul 2023 22:57:11 GMT

Hi @tc6string

Thank you for the response and the update.

Could you please try to log in with Switch default credentials with the combination shown below:

Username: super

Password: sp-admin

Also, try different combinations as shown in the below screenshot:

Also try to log into web Switch dashboard. (Please refer to to the below screenshot)

Please check and confirm.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch connection pending

tc6string — Fri, 28 Jul 2023 21:39:01 GMT

Will do . I tried the default password for the switch sp-admin to no avail. I can sign into the config page with router with the password I created . The attach photo shows two users and passwords what are they for?

Re: Switch connection pending

Imran_ruckus — Fri, 28 Jul 2023 22:01:40 GMT

Hi @tc6string

Greetings!!!

Thank you for the response and the update.

Those are the username and passwords (Encrypted) which are saved in the Switch configuration. There will be default usernames and it gets updates when you add any other credentials.

As you are able to access the Switch GUI, Could you please help me with the information shown in the below screenshot?

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.