topic Re: Ruckus ICX7150 not working in RUCKUS Support for Lennar Homes

Ruckus ICX7150 not working

Lbauer — Sat, 22 Jul 2023 15:58:25 GMT

Ruckus unit stop working, no power, won't reset, no lights displaying. The unit is dead. Yes....I tried a different outlet and still nothing.

Re: Ruckus ICX7150 not working

Jayavidhya — Mon, 24 Jul 2023 12:57:40 GMT

Hi @Lbauer

Greetings of the day,

Please let us know the LED status of the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Also please share the image of the switch and the access points showing the LED status and the cable connections as mentioned below.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX7150 not working

Lbauer — Mon, 24 Jul 2023 23:30:33 GMT

There aren't any lights showing from the 510 access or from the Ruckus unit. When I try to turn on the unit by plugging it in the lights flash on the front of the unit, then nothing. No light from inside the Ruckus unit or from any of the access points. Totally dead!!!!

Re: Ruckus ICX7150 not working

Lbauer — Mon, 24 Jul 2023 23:34:27 GMT

The bigger issue is why am I on this site for a $500.00 unit that is dead and Ruckus isn't willing to warranty this unit like it's competitors.I have a Unifi system in my office that had issues and they replaced a 3 year old unit at no charge.

Re: Ruckus ICX7150 not working

Jayavidhya — Tue, 25 Jul 2023 15:00:58 GMT

Hi @Lbauer

Please share a picture and a video while the ICX7150 is connected directly to the power outlet, and showing there are no lights.

Also please share the image of the Access points showing the LED status.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Here I attach the link to upload the video.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Also please try to check by replacing the another power cord with the switch and let us know the result.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX7150 not working

Lbauer — Tue, 25 Jul 2023 13:51:30 GMT

Please find attached pics of the unit and access points (prior to disconnecting the Ruckus Switch....no lights from the ruckus unit, hence no power to the access points.

Re: Ruckus ICX7150 not working

Jayavidhya — Tue, 25 Jul 2023 14:14:23 GMT

Hi @Lbauer

Thanks for your response.

Based on the troubleshooting done, it seems that the switch is not powering up this unit should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community