topic Re: ICC-7150-C12p not powering on in RUCKUS Support for Lennar Homes

ICX-7150-C12p not powering on

Rktx — Mon, 24 Jul 2023 21:03:49 GMT

ICX-7150-C12p installed in new Lennar home in late 2018. Today (7/23/2023) the switch stoped working. There are no lights showing anywhere on the switch. I have tried to reset the switch and changed plugs and the lights for the ports are still not lighting up. S/N FEK3205P0MA.

Re: ICC-7150-C12p not powering on

Imran_ruckus — Mon, 24 Jul 2023 23:27:43 GMT

Hi @Rktx

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

From the case description, I could understand that your ICX-7150-C12P Switch is not powering on.

As you mentioned that you tried reset, once again we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICC-7150-C12p not powering on

Rktx — Tue, 25 Jul 2023 00:05:21 GMT

I have attempted the steps above and each time the amber lights in the top left of the switch flash quickly and then turn off completely. I have tried that many times with the same result.

Re: ICC-7150-C12p not powering on

Imran_ruckus — Tue, 25 Jul 2023 00:09:21 GMT

Hi @Rktx

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICC-7150-C12p not powering on

Rktx — Tue, 25 Jul 2023 05:02:25 GMT

I have uploaded the video. In the video you will see me plugging the cord into the rear of the switch and the amber lights flashing on and then going off while I am pushing the reset. The amber lights flashing on show it is plugged in to a working outlet.

Re: ICC-7150-C12p not powering on

Imran_ruckus — Tue, 25 Jul 2023 15:08:38 GMT

Hi @Rktx

Greetings of the day!!!

Thank you for sharing the VIDEO and PICTURES of the Switch.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up as we saw in the VIDEO and PICTURES, and when plugged in, it flashes an amber light and then goes dark. And you confirmed that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.