topic Re: No connection to Internet in RUCKUS Support for Lennar Homes

No connection to Internet

Samrat — Sun, 23 Jul 2023 22:17:41 GMT

I have had my ruckus system for > 2years when the Lennar home was purchased.

Everything was functioning properly but about 2 days ago the wifi stopped broadcasting.

I turned the system on and off a few times and reset the system. It would now broadcast but continued to have "no internet connection" when connected and reconfigured.

I have checked (and changed) connections from the modem to the router. The ISP is functioning properly (AT&T fiber and has a modem/router setup -- has a separate wifi which is functional).

The ruckus router lights are on PWR, STAT, SYST

3 access points have power green and flashing green for CTL

I reviewed other forum messages regarding this.

after connecting to the wifi and connecting to the unleashed.ruckuswireless.com I do NOT see any message stating that there are any updates to be installed.

also I'm on a Mac and I did not see support for putty on Mac.

thanks for the help!

Re: No connection to Internet

Jayavidhya — Mon, 24 Jul 2023 14:09:51 GMT

Hi @Samrat

Greetings of the day,

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please share the image of the switch and the access points showing the LED status and the cable connections as mentioned below.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No connection to Internet

Samrat — Mon, 24 Jul 2023 14:25:19 GMT

R510 lights: power on and the flashing ctl

ruckus led lights: PWR, STAT, SYST.

photos aren't letting me upload (states .heic not supported)

Re: No connection to Internet

Samrat — Mon, 24 Jul 2023 14:32:24 GMT

https://drive.google.com/file/d/1K3l8sY1sqcZ7Pz03mwjS6BSmc8LQfCag/view?usp=share_link

https://drive.google.com/file/d/1wnJoCkdFinYrCU7rfoWyZqH0E9H3PtA4/view?usp=share_link

Re: No connection to Internet

Jayavidhya — Mon, 24 Jul 2023 16:20:14 GMT

Hi @Samrat

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

Please try to login to Ruckus account before uploading the images.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No connection to Internet

Samrat — Mon, 24 Jul 2023 16:32:08 GMT

Green lights are on as stated above.
i did login but it isn’t allowing me to upload that file type from my iPhone. Suggestions?

Re: No connection to Internet

Samrat — Mon, 24 Jul 2023 16:32:52 GMT

Re: No connection to Internet

Jayavidhya — Mon, 24 Jul 2023 17:06:10 GMT

Hi @Samrat

Thanks for the information.

If you have access to the unleashed app please share the status of the switch.

If not please try to login to the unleashed system in web browser and share the status of the switch as mentioned below.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No connection to Internet

Samrat — Mon, 24 Jul 2023 20:44:26 GMT

Unfortunately today I see the network broadcasting but I cannot connect to it to access the wireless settings

Re: No connection to Internet

Jayavidhya — Mon, 24 Jul 2023 21:04:51 GMT

Hi @Samrat

Please confirm whether you have access to the unleashed app or not.

If not please try to login to the unleashed system in the web browser and share the status of the switch as mentioned below.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No connection to Internet

Samrat — Mon, 24 Jul 2023 21:12:33 GMT

today I am unable to connect to the wifi despite it being broadcast

Re: No connection to Internet

Samrat — Mon, 24 Jul 2023 22:00:54 GMT

I see the ssid broadcasting but I can’t connect to it and load the ruckus unleashed.
If I attempt to do so on my computer I receive an error stating I’m not connected to the internet

Re: No connection to Internet

Jayavidhya — Tue, 25 Jul 2023 12:27:27 GMT

Hi @Samrat

Thanks for your response.

To configure the APs and to see the configure.me SSID, we need to perform factory reset of the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/m-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/m-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No connection to Internet

Samrat — Tue, 25 Jul 2023 16:03:46 GMT

factory reset all the APs or only the master?

Re: No connection to Internet

Jayavidhya — Tue, 25 Jul 2023 16:25:47 GMT

Hi @Samrat

To configure the AP please try to perform the factory reset on your master AP by connecting it to your switch and disconnect the rest of your access points from the "ICX-7150-switch".

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/m-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/m-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No connection to Internet

Samrat — Tue, 25 Jul 2023 16:35:07 GMT

It is now reset.
Should I connect the other APs prior to configuring the network ? Or set up the network and then connect the other APs?

Re: No connection to Internet

Samrat — Tue, 25 Jul 2023 16:38:55 GMT

Please advise

Re: No connection to Internet

Jayavidhya — Tue, 25 Jul 2023 17:26:24 GMT

Hi @Samrat

Thanks for your response.

Once you are done with the physical factory reset please try to connect the APs and check whether you could see the APs in the unleashed or not.

Please follow the below link to setup unleashed in your mobile app and in web.

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/m-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No connection to Internet

Samrat — Tue, 25 Jul 2023 17:29:09 GMT

I’m sorry but are you reading my posts? It is reset and I cannot connect.

Refer to the screenshot above — connected to WiFi but giving me errors

Re: No connection to Internet

Jayavidhya — Tue, 25 Jul 2023 17:55:20 GMT

Hi @Samrat

To solve this issue please make sure you have internet connection from your ISP or not. Also please try to perform the physical factory reset of the access points correctly.

Please make sure you disconnect all other APs on the network and preform the Factory reset to the master AP that remains connected to the ICX-Switch 7150.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Please share the image of the switch showing the cable connections to the devices.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community