topic Re: Access points dead...no lights on in RUCKUS Support for Lennar Homes

Access points dead...no lights on

Doureid — Thu, 20 Jul 2023 11:55:37 GMT

Both APs are not working and no lights are on. I unplugged the APs, thr switch, the modem and router and replugged, and I disconnected the POE cables from switch and reconnected them, but it's still not working. Please help.

Re: Access points dead...no lights on

Jayavidhya — Thu, 20 Jul 2023 13:11:35 GMT

Hi @Doureid

For detailed understanding of the issue, please let us know the below details.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Access points dead...no lights on

Doureid — Thu, 20 Jul 2023 13:15:30 GMT

Sys and Pwr lights are on

Re: Access points dead...no lights on

Jayavidhya — Thu, 20 Jul 2023 14:18:37 GMT

Hi @Doureid

For further troubleshooting steps, please provide the detailed LED status of the switch. Do you see any green and amber lights on your PWR and SYS on your switch.

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please try to upload the image of the switch as mentioned below.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Access points dead...no lights on

Doureid — Sat, 22 Jul 2023 12:43:25 GMT

Power is Green and Sys is Amber...attached pics

Re: Access points dead...no lights on

Jayavidhya — Mon, 24 Jul 2023 12:34:51 GMT

Hi @Doureid

Greetings of the day,

Based on your description it seems that your switch has one green and one yellow light, it means that the switch is stuck in boot mode.

Please try to follow the below steps to solve this issue.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community