topic Can’t access Unleashed Home App in RUCKUS Support for Lennar Homes

Can’t access Unleashed Home App

Ede185 — Sat, 22 Jul 2023 17:57:15 GMT

Since the last storm, I’m unable to access the Ruckus Unleashed Home App on my smart device. All AP’s are working fine and we have wifi throughout the house. There may be one or two switch ports that do not work anymore but the rest are working.

Switch is a Ruckus ICX-7150 - 12P

Re: Can’t access Unleashed Home App

Jayavidhya — Mon, 24 Jul 2023 13:16:46 GMT

Hi @Ede185

Greetings of the day,

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Can’t access Unleashed Home App

Ede185 — Mon, 24 Jul 2023 23:43:50 GMT

Jayavidhya,

Thank you for the help. I checked all the status lights and here is what I have found so far. We have 4 AP's, 3 of them have the same lights showing:

3 AP's showing: 5G = Green, 2.4G = Green, Air = Off, CTL = Off, PWR = Green

1 AP showing: 5G = Green, 2.4G = Green, Air = Off, CTL = Green, PWR = Green

The Switch has the following status lights in solid green, here are the lights based on the numberings of the link to the switch you included.

#2, #7, #16, #12, = Solid Green

#10 & #11 = all but 2 Cat5's are solid green and one port does not work anymore (I checked every port with my laptop, Port #5 does not work)

Although we have Wifi throughout the house, I can't get into the Ruckus-Unleashed App to access >>Manage Network<<

Hope you can help me out with this issue.

Thanks,

Ede185

Re: Can’t access Unleashed Home App

Ede185 — Mon, 24 Jul 2023 23:44:25 GMT

Jayavidhya,

Thank you for the help. I checked all the status lights and here is what I have found so far. We have 4 AP's, 3 of them have the same lights showing:

3 AP's showing: 5G = Green, 2.4G = Green, Air = Off, CTL = Off, PWR = Green

1 AP showing: 5G = Green, 2.4G = Green, Air = Off, CTL = Green, PWR = Green

The Switch has the following status lights in solid green, here are the lights based on the numberings of the link to the switch you included.

#2, #7, #16, #12, = Solid Green

#10 & #11 = all but 2 Cat5's are solid green and one port does not work anymore (I checked every port with my laptop, Port #5 does not work)

Although we have Wifi throughout the house, I can't get into the Ruckus-Unleashed App to access >>Manage Network<<

Hope you can help me out with this issue.

Thanks,

Ede185

Re: Can’t access Unleashed Home App

Jayavidhya — Tue, 25 Jul 2023 13:20:49 GMT

Hi @Ede185

Please confirm whether you are able to log into the Unleashed system on web as mentioned below.

If not please try to find the Master IP address of the Access Point and try to check it on a browser? Please refer to the below guide to find the IP address.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/m-p/47027#M7

You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Can’t access Unleashed Home App

Ede185 — Tue, 25 Jul 2023 15:00:28 GMT

Jayavidhya,

I did find several IP addresses and one of them got me to log onto the switch itself. There I noticed that the date of the switch was all set to 0. I could change that. However, I still can’t log onto Ruckus Unleashed on my phone or iPad app. If I try, it always says that I’m not connected to the network.

Thanks,

Ede185

Re: Can’t access Unleashed Home App

Jayavidhya — Tue, 25 Jul 2023 15:47:04 GMT

Hi @Ede185

Please try to access the Unleashed on a web browser via the IP address of the Access Points, could you please try to find the Master IP address of the Access Point and try to check it on a browser? Please refer to the below guide to find the IP address.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in

Refer to the below screenshot to know your MASTER IP Address on the Web Unleashed system.

Once you find and can log in via the IP Address of the Unleashed Master Access Point, please try the below steps.

1. Make sure you are connected to the RUCKUS Access Point Wi-Fi Network.

2. Click on ‘change login destination’. (Please refer to the below screenshot)

3. Put your Unleashed MASTER Access Point IP Address as ‘Destination IP’ and save it. (Please refer to the below screenshot and 0.0.0.0 is just an example)

4. Now try to log in to Unleashed App using your credentials.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Can’t access Unleashed Home App

Ede185 — Tue, 25 Jul 2023 17:01:44 GMT

Ok, I will do that as soon as I get home from work this evening.

I’ll let you know afterwards.

thanks

Re: Can’t access Unleashed Home App

Jayavidhya — Tue, 25 Jul 2023 17:10:34 GMT

Hi @Ede185

Thanks for your update.

Please let us know once you are done with the above process.

Best regards,

Jayavidhya

Lennar Home Community

Re: Can’t access Unleashed Home App

Ede185 — Wed, 26 Jul 2023 00:02:55 GMT

Jayavidhya,

This did the trick. Finding the correct IP address was the challenge. Once I found it and changed it, I was able to log on to the app and to the web base platform.

Thank you again.

EDE

Re: Can’t access Unleashed Home App

Jayavidhya — Wed, 26 Jul 2023 12:15:34 GMT

Hi @Ede185

Thanks for the update.

Good to hear that the issue got resolved.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Can’t access Unleashed Home App

Lex — Thu, 27 Jul 2023 07:02:55 GMT

Hi!

I have the same problem but I don’t know how tho find my IP address and what website should I go to the browser to put in my IP address?
Thanks!

Re: Can’t access Unleashed Home App

Jayavidhya — Thu, 27 Jul 2023 12:31:07 GMT

Hi @Lex

Greetings of the day,

As the case was raised by @Ede185

To avoid confusion please open a new case explaining all the detailed description of the issue.

Best regards,

Jayavidhya

Lennar Home Community