topic Re: Connectivity issues after power outage in RUCKUS Support for Lennar Homes

Connectivity issues after power outage

tc6string — Tue, 18 Jul 2023 02:13:17 GMT

Hi . Recent power outage resulting in connectivity issues.Multiple resets of both the switch and ap with no results. The switch is always pending in configuration page . When I try to connect the switch with the right ip address it will not connect . Will not ping. I always have my trusty ASUS router ready that basically does the job when this thing **bleep**s the bed

Re: Connectivity issues after power outage

Jayavidhya — Tue, 18 Jul 2023 12:49:08 GMT

Hi @tc6string

Greetings of the day,

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Connectivity issues after power outage

yeahdawg — Tue, 18 Jul 2023 22:03:11 GMT

I also experienced a power outage yesterday around 12:05pm. Internet download speed has been 800, upload around 500, but we are experiencing connectivity issues. Sites often are timing out, and services such as netflix simple do not work. We have restarted the router, ruckus icx 7150-c12p, the two ap points multiple times.

I am expericing these problems on my computer that is hard lined in and on my phone via wifi.

Status lights are all green.

Re: Connectivity issues after power outage

Jayavidhya — Wed, 19 Jul 2023 12:24:41 GMT

Hi @yeahdawg

Greetings of the day,

As this case was raised by @tc6string

Please open a new case explaining all the detailed description of the issue.

Best regards,

Jayavidhya

Lennar Home Community

Re: Connectivity issues after power outage

tc6string — Sat, 22 Jul 2023 12:29:35 GMT

I’m up and running with a solid ip connection but still cannot connect switch. I explained the the issue in a post thank you

Re: Connectivity issues after power outage

Jayavidhya — Mon, 24 Jul 2023 14:14:21 GMT

Hi @tc6string

For detailed understanding of the issue please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Connectivity issues after power outage

tc6string — Mon, 24 Jul 2023 21:29:09 GMT

Hi . My internet connection is fine. I was able to finally connect the switch to the unleashed web based page.I upgraded the switch through the web page unleash. After the update it went back into router mode. I flashed back to 08.0.90T211 and it is in switch mode. All the lights are green on ap and switch internet connection I solid. When I go to connect the switch in unleash I use the password assigned to the switch the message I receive This ICX cannot be managed by unleashed network, because "super-user-password" is enabled on it. please disable "super-user-password" and try again. thanks

Re: Connectivity issues after power outage

Jayavidhya — Tue, 25 Jul 2023 12:34:25 GMT

Hi @tc6string

Thanks for your information.

Please confirm whether the issue got resolved or not.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community