topic Re: Bought home with existing R510 in RUCKUS Support for Lennar Homes

Bought home with existing R510

jeff_villwock — Mon, 03 May 2021 18:49:21 GMT

Recently moved into a home with an existing R510 system installed on the ceiling. Downloaded the Unleashed app which wants to install the system. There is no config-me SSID being broadcast. We installed a cable modem & router which works fine.

Now what?

All of the tech videos assume that a config-me SSID is available. This is in a Lennar built home. From the videos I've seen apparently we have a ICX Switch in the attic? That doesn't appear to be accessible.

How do I get into this system.?

We have an electronic door lock & thermostat that should be run through the R510.

Thanks --

Re: Bought home with existing R510

syamantakomer — Tue, 04 May 2021 16:26:05 GMT

Hi Jeff,

I think your wireless network is already configured, or at least Unleashed setup was done, this is why configure.me will not show.

Try connecting a laptop to the same network as APs and see if your laptop gets an IP. If yes, then use any IP scanner AP and find-out APs IP address.

Bdw, do you see any wireless network already broadcasting from these APs?

Re: Bought home with existing R510

eizens_putnins — Wed, 05 May 2021 10:15:53 GMT

If you can't get admin password (from installer or previous owner0, than you'll need to reset all network anyway...

You have Configure.me SSID until you configure the Unleashed network, after that it is gone, as it is completely insecure and must be present only until you configure equipment for proper access.

So you most probably can find Unleashed IPs, but as you don't know admin password, you will be unable to connect anyway, so need to know password or reset the system.

Re: Bought home with existing R510

jeff_villwock — Wed, 05 May 2021 17:58:36 GMT

@eizens_putnins So I need to do a hard reset of the system. Holding down the Reset button for 10 seconds? What does it take to do a reset that has the unit forget all past codes?

Re: Bought home with existing R510

syamantakomer — Wed, 05 May 2021 18:09:15 GMT

Hi Jeff,

Holding the reset button will remove all the network and IP configuration, means you have to configure the AP from the scratch (you will see configure.me WLAN).

How many total APs you have?

Re: Bought home with existing R510

jeff_villwock — Wed, 05 May 2021 18:59:02 GMT

I have a new Spectrum cable modem and wireless router. Not hooked up to the Ruckus AP. Unit is on the ceiling

Re: Bought home with existing R510

eizens_putnins — Thu, 06 May 2021 08:22:20 GMT

As much as I understand, you have just 1 AP. So hard reset it using button, and configure from scratch. To do so, see that it is connected to your cable modem to get IP address and access to the Internet (there is probably switch or PoE adapter somewhere too). If you have a switch, you'll need to get physical access to it an reset it to factory too, if switch configuration is unknown.

Re: Bought home with existing R510

tim_adams — Mon, 17 Jan 2022 01:42:33 GMT

@syamantak_omer did you get this setup? I moved into a new Lennar home with the ability to log into a router and now 2 years later have gotten brave enough that I got ATT, an edge router 4, and have wifi through 2 access points, a VLAN for all of the automated devices that come in the Lennar home, and if needed the wifi from the actual ATT router. Long story short, I’ve configured these access points and switch probably a dozen times now from scratch so if you need any help let me know.

Re: Bought home with existing R510

syamantakomer — Mon, 17 Jan 2022 20:34:57 GMT

@tim_adams Hi team, I think you wanted to mention @jeff_villwock.