topic Re: ICX 7150-C12P-2X1G - System: U1-MSG: PoE Severe Error: PD on port 1/1/x in RUCKUS Support for Lennar Homes

ICX 7150-C12P-2X1G - System: U1-MSG: PoE Severe Error: PD on port 1/1/x

PMcCaw — Mon, 17 Jul 2023 21:17:09 GMT

Hi Ruckus Pack,

I live in a Lennar Community, and have recently ran in to a problem with our ICX 7150-C12P-2X1G unit.

I am encountering this error on the unit:
"System: U1-MSG: PoE Severe Error: PD on port 1/1/12 cannot be powered due to power being injected on another port of this unit. Configure "no inline power" on all Switch to Switch connected ports of this unit and peer unit(s) to resolve the issue."

I removed all the other devices were plugged into the unit, and test each AP individually, and I see the same error across different ports.

I have tried power cycles and even factory resets to no avail, I was able to upgrade to the latest firmware, but it did not resolve the problem either.

Running Image Version: SW: Version 08.0.95jT211
Running Boot Image Version: 10.1.26T225, size=786944

Both of my APs are down due to no power. I tested the AP with a separate power adapter and moving the ethernet cord to the non-PoE eth port on the AP, both AP came online.

Any help would be appreciated.

Thank you,
Patrick

Re: ICX 7150-C12P-2X1G - System: U1-MSG: PoE Severe Error: PD on port 1/1/x

Imran_ruckus — Tue, 18 Jul 2023 22:09:47 GMT

Hi @PMcCaw

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P-2X1G - System: U1-MSG: PoE Severe Error: PD on port 1/1/x

brad_hancock — Wed, 19 Jul 2023 16:36:38 GMT

We had the same exact issue on one of our customer's 7150's today. Tried the same steps, no resolution. Support doesn't seem to know what the issue is, and we cannot start the RMA because they said they couldn't find the customer's serial numbers in their database.

Re: ICX 7150-C12P-2X1G - System: U1-MSG: PoE Severe Error: PD on port 1/1/x

Imran_ruckus — Wed, 19 Jul 2023 17:14:14 GMT

Hi @brad_hancock

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @PMcCaw

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P-2X1G - System: U1-MSG: PoE Severe Error: PD on port 1/1/x

PMcCaw — Thu, 20 Jul 2023 01:28:01 GMT

Hi Imran,

I tried to get the best picture I could and also mark the details on the second image.

Please let me know if this is what you are looking for, or if I need to retake them.

Thank you, for your help and assistance!

Patrick

Re: ICX 7150-C12P-2X1G - System: U1-MSG: PoE Severe Error: PD on port 1/1/x

Imran_ruckus — Thu, 20 Jul 2023 15:36:54 GMT

Hi @PMcCaw

Greetings!!!

Thank you for the detailed information you shared.

As I see from the picture you shared, seems like the ethernet cable which is coming from the Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and try again.

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

And for port issues, we will check some configurations on the Switch, please follow the below steps to check the same.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

show inline power detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P-2X1G - System: U1-MSG: PoE Severe Error: PD on port 1/1/x

PMcCaw — Fri, 21 Jul 2023 20:55:27 GMT

Hi Imran,

I thought I replied to the requested information, but I do not see it when I refresh my screen, so reposting it.

Requested information:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

SSH@ICX7150-C12 Switch#show version

Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Apr 11 2023 at 00:06:30 labeled as SPS08095j
(31457280 bytes) from Primary SPS08095j.bin (UFI)
SW: Version 08.0.95jT211
Compressed Primary Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compiled on Tue Nov 29 07:43:26 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3201P0Z9
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
STACKID 1 system uptime is 11 day(s) 22 hour(s) 47 minute(s) 57 second(s)
The system started at 19:06:39 GMT-06 Mon Apr 10 2023

The system : started=cold start

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

SSH@ICX7150-C12 Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 31457280, Version:08.0.95jT211 (SPS08095j.bin)
Compressed Sec Code size = 31457280, Version:08.0.95jT211 (SPS08095j.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compressed Sec Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Code Flash Free Space = 1068531712

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

SSH@ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 124000 mWatts.

Power Allocations: Requests Honored 3 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 Off Off 0 0 n/a n/a 3 n/a
1/1/2 Off Off 0 0 n/a n/a 3 n/a
1/1/3 Off Off 0 0 n/a n/a 3 n/a
1/1/4 Off Off 0 0 n/a n/a 3 n/a
1/1/5 Off Off 0 0 n/a n/a 3 n/a
1/1/6 Off Off 0 0 n/a n/a 3 n/a
1/1/7 Off Off 0 0 n/a n/a 3 n/a
1/1/8 Off Off 0 0 n/a n/a 3 n/a
1/1/9 Off Off 0 0 n/a n/a 3 n/a
1/1/10 Off Off 0 0 n/a n/a 3 n/a
1/1/11 Off Off 0 0 n/a n/a 3 n/a
1/1/12 On Off 0 0 n/a n/a 3 n/a
-----------------------------------------------------------------------------
Total 0 0

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

SSH@ICX7150-C12 Switch#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Up Forward Full 100M None No 1 0 78a6.e13f.35ca
1/1/2 Up Forward Full 100M None No 1 0 78a6.e13f.35cb
1/1/3 Up Forward Full 100M None No 1 0 78a6.e13f.35cc
1/1/4 Up Forward Full 100M None No 1 0 78a6.e13f.35cd
1/1/5 Down None None None None No 1 0 78a6.e13f.35ce
1/1/6 Down None None None None No 1 0 78a6.e13f.35cf
1/1/7 Down None None None None No 1 0 78a6.e13f.35d0
1/1/8 Down None None None None No 1 0 78a6.e13f.35d1
1/1/9 Down None None None None No 1 0 78a6.e13f.35d2
1/1/10 Down None None None None No 1 0 78a6.e13f.35d3
1/1/11 Up Forward Full 1G None No 1 0 78a6.e13f.35d4
1/1/12 Down None None None None No 1 0 78a6.e13f.35d5
1/2/1 Up Forward Full 1G None No 1 0 78a6.e13f.35d7
1/2/2 Down None None None None No 1 0 78a6.e13f.35d8
1/3/1 Down None None None None No 1 0 78a6.e13f.35d9
1/3/2 Down None None None None No 1 0 78a6.e13f.35da
mgmt1 Down None None None None No None 0 78a6.e13f.35ca

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

SSH@ICX7150-C12 Switch#show inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
02.1.8 Build 004

Hardware
Version
----------------
V2R2

Device HW version : 0:V2R2 1:V2R2
Device Temperature(deg-C) : 0:37 1:50
Device Status : 0:Good 1:Vm2vErr

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
1 11 0 12 0 1 1

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 1 0.000 W 0.000 W

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Thank you,

Patrick

Re: ICX 7150-C12P-2X1G - System: U1-MSG: PoE Severe Error: PD on port 1/1/x

Imran_ruckus — Fri, 21 Jul 2023 21:07:10 GMT

Hi @PMcCaw

Thank you for the detailed information you shared.

Please note, as mentioned in the previous post unplug your ISP Router ethernet cable from the Switch panel and plug into the 1 in-12 ports.

As I can see from the information you shared, the PoE is in the disabled state on the marked ports of the Switch (Please refer to the below screenshot). By which the Access Points are unable to get the power.

To enable the PoE on the Switch, please perform the below commands from the CLI:

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#inline power

Also attaching a Screenshot as a reference:

Once you perform the above process all ports should be On, and APs should get the power.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P-2X1G - System: U1-MSG: PoE Severe Error: PD on port 1/1/x

PMcCaw — Fri, 21 Jul 2023 21:25:43 GMT

Hi @Imran,

When I enable the inline power I receive this error:

"System: U1-MSG: PoE Severe Error: PD on port 1/1/12 cannot be powered due to power being injected on another port of this unit. Configure "no inline power" on all Switch to Switch connected ports of this unit and peer unit(s) to resolve the issue."

This is why the ports 1/1/1-1/1/11, are currently admin down.

I have port 1/1/12 PoE admin "On" with one of my APs plugged into it, but it is not receiving power via PoE.

Thank you,

Patrick

Re: ICX 7150-C12P-2X1G - System: U1-MSG: PoE Severe Error: PD on port 1/1/x

Imran_ruckus — Fri, 21 Jul 2023 21:38:59 GMT

Hi @PMcCaw

Thank you for the response and the update.

Please enter the below commands and try once again:

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#no inline power (please wait till the process gets complete)

Switch(config-mif-1/1/1-1/1/12)#inline power (please wait till the process gets complete and check)

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P-2X1G - System: U1-MSG: PoE Severe Error: PD on port 1/1/x

PMcCaw — Fri, 21 Jul 2023 21:52:06 GMT

I moved my ISP-Router cable to Port 1/1/7.

I receive the same error on my ring port when I enable port 1 and 2.

System: U1-MSG: PoE Severe Error: Power being injected on port 1/1/1. No new PDs can get powered on this unit.Configure "no inline power" on all Switch to Switch connected ports of this unit and peer unit(s) to resolve the issue.

System: U1-MSG: PoE Severe Error: Power being injected on port 1/1/2. No new PDs can get powered on this unit.Configure "no inline power" on all Switch to Switch connected ports of this unit and peer unit(s) to resolve the issue.

It ran the commands and and I see this is the logs on the GUI.

Time Stamp	Severity	Message
Apr 22 22:13:41	critical	System: U1-MSG: PoE Severe Error: PD on port 1/1/12 cannot be powered due to power being injected on another port of this unit.Configure "no inline power" on all Switch to Switch connected ports of this unit and peer unit(s) to resolve the issue.
Apr 22 22:13:02	informational	System: PoE: Power disabled on port 1/1/12 because of admin off.
Apr 22 22:10:39	informational	System: Interface ethernet 1/1/1, state down
Apr 22 22:10:39	informational	STP: VLAN 1 Port 1/1/1 STP State -> DISABLED (PortDown)
Apr 22 22:10:39	informational	STP: VLAN 1 Port 1/1/1 STP State -> FORWARDING (PortDown)
Apr 22 22:07:16	critical	System: U1-MSG: PoE Severe Error: Power being injected on port 1/1/2. No new PDs can get powered on this unit.Configure "no inline power" on all Switch to Switch connected ports of this unit and peer unit(s) to resolve the issue.
Apr 22 22:06:29	critical	System: U1-MSG: PoE Severe Error: Power being injected on port 1/1/1. No new PDs can get powered on this unit.Configure "no inline power" on all Switch to Switch connected ports of this unit and peer unit(s) to resolve the issue.

Re: ICX 7150-C12P-2X1G - System: U1-MSG: PoE Severe Error: PD on port 1/1/x

Imran_ruckus — Fri, 21 Jul 2023 22:03:43 GMT

Hi @PMcCaw

Thank you for the response and the information.

May I know if there is any device connected to the Switch which is connected to a DC power supply from a power outlet? As we are seeing an error Power being injected externally on ports 1/1/1 and 1/1/2.

If yes, could you please let me know which are those devices and unplug and perform the same commands once again.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P-2X1G - System: U1-MSG: PoE Severe Error: PD on port 1/1/x

PMcCaw — Fri, 21 Jul 2023 22:49:04 GMT

Hi @Imran,

There were some device with external power supplies. I disconnected all device except my laptop (port 1/1/8) and one Ruckus AP (port 1/1/12) that is set to be powered via PoE (no external power).

SSH@ICX7150-C12 Switch(config-mif-1/1/1-1/1/12)#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Down None None None None No 1 0 78a6.e13f.35ca
1/1/2 Down None None None None No 1 0 78a6.e13f.35cb
1/1/3 Down None None None None No 1 0 78a6.e13f.35cc
1/1/4 Down None None None None No 1 0 78a6.e13f.35cd
1/1/5 Down None None None None No 1 0 78a6.e13f.35ce
1/1/6 Down None None None None No 1 0 78a6.e13f.35cf
1/1/7 Down None None None None No 1 0 78a6.e13f.35d0
1/1/8 Up Forward Full 1G None No 1 0 78a6.e13f.35d1 <-- Laptop
1/1/9 Down None None None None No 1 0 78a6.e13f.35d2
1/1/10 Down None None None None No 1 0 78a6.e13f.35d3
1/1/11 Down None None None None No 1 0 78a6.e13f.35d4
1/1/12 Down None None None None No 1 0 78a6.e13f.35d5 <-- Ruckus AP PoE not active

SSH@ICX7150-C12 Switch(config-mif-1/1/1-1/1/12)#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 124000 mWatts.

Power Allocations: Requests Honored 20 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 On Off 0 0 n/a n/a 3 n/a
1/1/2 On Off 0 0 n/a n/a 3 voltage applied from ext src <-- Nothing connected (see photos)
1/1/3 On Off 0 0 n/a n/a 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On Off 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On Non-PD 0 0 n/a n/a 3 n/a <-- Laptop
1/1/9 On Off 0 0 n/a n/a 3 n/a
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On Off 0 0 n/a n/a 3 n/a
1/1/12 On Off 0 0 n/a n/a 3 n/a <-- Ruckus AP PoE not active
-----------------------------------------------------------------------------
Total 0 0

Thank you, again for your help!!!

Patrick

Re: ICX 7150-C12P-2X1G - System: U1-MSG: PoE Severe Error: PD on port 1/1/x

Imran_ruckus — Fri, 21 Jul 2023 22:58:53 GMT

Hi @PMcCaw

Thank you for the response.

Great!!! Good to know that now all the ports are ON.

Could you please confirm if everything is working now? If yes,

Please feel free to mark my previous post as ACCEPTED SOLUTIONS

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P-2X1G - System: U1-MSG: PoE Severe Error: PD on port 1/1/x

PMcCaw — Fri, 21 Jul 2023 23:08:53 GMT

Hi Imran,

No it is not working.
I disconnected all the ports to remove any possible external power sources, and reran the commands you requested.

I am seeing port 1/1/2 is showing "1/1/2 On Off 0 0 n/a n/a 3 voltage applied from ext src "
also port 1/1/12 is a PoE device but it is not receiving power.

It seems there is an internal problem with the switch.

Thank you,

Patrick

Re: ICX 7150-C12P-2X1G - System: U1-MSG: PoE Severe Error: PD on port 1/1/x

Imran_ruckus — Fri, 21 Jul 2023 23:26:17 GMT

Hi @PMcCaw

Thank you for the response and the update.

The Access Point connected port 1/1/12 is not active, mostly because of the defective ethernet cable. Please replace the ethernet cable with a working one connected between the AP and the Switch on 1/1/12 and check.

And for the port 1/1/2 please check once again if any device connected to the Switch on this port is connected to a DC power supply from a power outlet. As we are seeing an error as “voltage applied from the external source”. The Switch ports are PoE enabled it causes such issues if power is applied externally.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P-2X1G - System: U1-MSG: PoE Severe Error: PD on port 1/1/x

PMcCaw — Sat, 22 Jul 2023 00:09:30 GMT

Hi Imran,

Please see photo below, there is no device plugged in to port 1/1/2 (red), and I still have the same response "1/1/2 On Off 0 0 n/a n/a 3 voltage applied from ext src ".

As for port 1/1/12 (yellow), I work in the communication industry and have ethernet testers, the test is showing the ethernet cable to be good and it seem to be working as expected.

To be sure I did take my APs port PoE (yellow) and connect directly to the ICX 7150 port 1/1/12 (yellow) and have the same results no power via PoE APs are down, I check with both APs (see photos), also in the photo you can see port 1/1/2 (red) is empty.

Thank you,

Patrick

Re: ICX 7150-C12P-2X1G - System: U1-MSG: PoE Severe Error: PD on port 1/1/x

Imran_ruckus — Mon, 24 Jul 2023 15:14:30 GMT

Hi @PMcCaw

Greetings of the day!!!

Thank you for the response and the update.

Could you please perform PoE commands one more time and check, as you did before?

Switch(config-mif-1/1/1-1/1/12)#inline power (please wait till the process gets complete and check)

Please check, confirm and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P-2X1G - System: U1-MSG: PoE Severe Error: PD on port 1/1/x

PMcCaw — Mon, 24 Jul 2023 22:08:35 GMT

Hi @Imran,

It is still not working.

I disconnected all devices except:

A laptop (port 1/1/8),
PoE Ring doorbell (Port 1/1/9),
PoE Ruckus AP direct connected via 3 ft jumper to (port 1/1/12).

Port 1/1/1 empty	Port 1/1/3 Empty	Port 1/1/5 Empty	Port 1/1/7 Empty	Port 1/1/9 PoE Ring Doorbell not working	Port 1/1/11 Empty
Port 1/1/2 Empty	Port 1/1/4 Empty	Port 1/1/6 Empty	Port 1/1/8 Laptop working	Port 1/1/10 Empty	Port 1/1/12 PoE Arris AP not working

SSH@ICX7150-C12 Switch(config-mif-1/1/1-1/1/12)# no inline power
SSH@ICX7150-C12 Switch(config-mif-1/1/1-1/1/12)#
SSH@ICX7150-C12 Switch(config-mif-1/1/1-1/1/12)#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 124000 mWatts.

Power Allocations: Requests Honored 1 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 Off Off 0 0 n/a n/a 3 n/a
1/1/2 Off Off 0 0 n/a n/a 3 n/a
1/1/3 Off Off 0 0 n/a n/a 3 n/a
1/1/4 Off Off 0 0 n/a n/a 3 n/a
1/1/5 Off Off 0 0 n/a n/a 3 n/a
1/1/6 Off Off 0 0 n/a n/a 3 n/a
1/1/7 Off Off 0 0 n/a n/a 3 n/a
1/1/8 Off Non-PD 0 0 n/a n/a 3 n/a <-- Laptop
1/1/9 Off Off 0 0 n/a n/a 3 n/a
1/1/10 Off Off 0 0 n/a n/a 3 n/a
1/1/11 Off Off 0 0 n/a n/a 3 n/a
1/1/12 Off Off 0 0 n/a n/a 3 n/a
-----------------------------------------------------------------------------
Total 0 0

SSH@ICX7150-C12 Switch(config-mif-1/1/1-1/1/12)#inline power
SSH@ICX7150-C12 Switch(config-mif-1/1/1-1/1/12)#
SSH@ICX7150-C12 Switch(config-mif-1/1/1-1/1/12)#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 124000 mWatts.

Power Allocations: Requests Honored 11 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 On Off 0 0 n/a n/a 3 voltage applied from ext src <-- No Device connected to port
1/1/2 On Off 0 0 n/a n/a 3 voltage applied from ext src <-- No Device connected to port
1/1/3 On Off 0 0 n/a n/a 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On Off 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On Non-PD 0 0 n/a n/a 3 n/a <-- Laptop
1/1/9 On Off 0 0 n/a n/a 3 n/a <-- PoE Ring Doorbell connected, but not receiving power.
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On Off 0 0 n/a n/a 3 n/a
1/1/12 On Off 0 0 n/a n/a 3 n/a <-- PoE Arris AP with 3ft jumper direct connected, but not receiving power.
-----------------------------------------------------------------------------
Total 0 0

I am seeing this in the log on the GUI

Apr 11 23:26:02 critical System: U1-MSG: PoE Severe Error: Power being injected on port 1/1/2. No new PDs can get powered on this unit.Configure "no inline power" on all Switch to Switch connected ports of this unit and peer unit(s) to resolve the issue.
Apr 11 23:26:02 critical System: U1-MSG: PoE Severe Error: Power being injected on port 1/1/1. No new PDs can get powered on this unit.Configure "no inline power" on all Switch to Switch connected ports of this unit and peer unit(s) to resolve the issue.

It looks like the same results as last Friday.

1.) Voltage applied from ext src on port 1/1/1 and 1/1/2 - When No Devices are connected to either port
2.) No PoE power to different devices, on port 1/1/9 or 1/1/12 with PoE enabled on all ports, (tested different devices and ethernet cables).

Thank you,

Patrick

Re: ICX 7150-C12P-2X1G - System: U1-MSG: PoE Severe Error: PD on port 1/1/x

Imran_ruckus — Mon, 24 Jul 2023 23:16:51 GMT

Hi @PMcCaw

Thank you for the response and for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch has PoE issues with its multiple ports. We tried to power on them from CLI multiple times and there is a ‘voltage applied from the ext src’ error even if the port is not plugged in by any devices. PoE devices are not getting power even though the port is ON. The Switch is on the latest version. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.