topic Re: RUCKUS PURPOSE in RUCKUS Support for Lennar Homes

RUCKUS PURPOSE

MATT — Fri, 21 Jul 2023 19:23:32 GMT

My Ruckus ICX 7150 will not reboot after power outage. amber light indicates it is stuck in boot stage and potentially has a corrupt config file.

I don't understand exactly what the Ruckus does anyway. All of my items seem to run on my regular Frontier internet fine and the only items not working are the AP boosters in the ceiling. Can't I just remove the Ruckus which has been problematic anyway?

Re: RUCKUS PURPOSE

Jayavidhya — Fri, 21 Jul 2023 20:00:50 GMT

Hi @MATT

Greetings of the day,

For detailed understanding of the issue, please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know how many access points are connected to the switch.

Also please share the image of the switch and access points showing LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: RUCKUS PURPOSE

MATT — Fri, 21 Jul 2023 21:25:21 GMT

Hello Jayavidhya,

We have two access points in the ceiling represented by the two(2) blue wires in the picture. They are not live at this and have no lights. They are identical to your image.

time as the Ruckus is not up and running.

LED lights are: Green power and Amber system. Those are the only lights lit.

The only wired connections are:

ORANGE goes to the Frontier internet modem

Black was a Lutron device for lights but I have that disconnected

BLUE are the AP's in the ceiling which are currently not working.

Re: RUCKUS PURPOSE

Jayavidhya — Mon, 24 Jul 2023 14:42:01 GMT

Hi @MATT

Greetings of the day,

Based on your description your switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: RUCKUS PURPOSE

MATT — Mon, 24 Jul 2023 15:33:11 GMT

Good morning. I tried the reboot but it does not appear to be working.

I unplugged the device and held the reset button while plugging the unit in.

All the lights flashed amber and I released the reset button.

The device is still stuck with green power and amber SYS light.

Re: RUCKUS PURPOSE

Jayavidhya — Mon, 24 Jul 2023 15:54:02 GMT

Hi @MATT

Thanks for your response.

If the factory reset of the switch doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: RUCKUS PURPOSE

MATT — Fri, 04 Aug 2023 16:48:16 GMT

I will give the software recovery a try. Meanwhile, can you tell me:

Do the Ruckus Unleashed AP's POE only operate on a Ruckus switch or are they able to function when connected to a POE switch of any manufacturer?

Re: RUCKUS PURPOSE

Imran_ruckus — Fri, 04 Aug 2023 16:55:35 GMT

Hi @MATT

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Thank you for the information you shared.

Sure, please let us know if you get stuck at any point of the software recovery process. And share a screenshots of the errors (if any).

And you can connect RUCKUS Access Points to other Vendor switches. However, your Switch will not be connected on the Unleashed system, as it only supports RUCKUS ICX Switches.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RUCKUS PURPOSE

MATT — Fri, 04 Aug 2023 17:00:35 GMT

I'm confused, can you clarify: In your reply (copy below) what do you mean the switch won't be connected on the unleashed system? Will the Ruckus AP's still function if plugged into another vendor switch?

However, your Switch will not be connected on the Unleashed system, as it only supports RUCKUS ICX Switches.

Re: RUCKUS PURPOSE

Imran_ruckus — Fri, 04 Aug 2023 17:09:04 GMT

Hi @MATT

Thank you for the response.

If you are connecting your RUCKUS APs to other Vendor Switch, APs will do the it’s job of broadcasting it's wireless network accessibility.

The Switch of the other Vendor won’t be accessible, and you cannot see and manage the Switch from the AP's Unleashed system. (Please refer to the below screenshot)

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.