topic Re: Purchased a Lennar home previous owner did not leave admin name and password information for wif in RUCKUS Support for Lennar Homes

Purchased a Lennar home previous owner did not leave admin name and password information for wifi

Jma292 — Fri, 21 Jul 2023 17:33:44 GMT

Hi,

As the subject states, we purchased a Lennar home but the previous owner did not leave the admin name and password information for the wifi. It seems to be set up, as I can find, it but I can not connect. The information sticker that is supposed to be on the door inside the hub is not there. I need help either resetting the user name and password.

Thank you.

Re: Purchased a Lennar home previous owner did not leave admin name and password information for ...

Jayavidhya — Fri, 21 Jul 2023 17:55:45 GMT

Hi @Jma292

Greetings of the day,

Please try the most common username and passwords ( This is key sensitive so please include capital letters )

Username:admin password: Ruckus!

Username:admin password: Ruckus1

Username:admin password: Lennar

Username:super password: sp-admin

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/m-p/46740

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Purchased a Lennar home previous owner did not leave admin name and password information for wif

Jma292 — Fri, 21 Jul 2023 18:28:40 GMT

These did not work. The password has been changed. Do I need to go through the access point reset process?

Re: Purchased a Lennar home previous owner did not leave admin name and password information for ...

Jayavidhya — Fri, 21 Jul 2023 18:53:55 GMT

Hi @Jma292

Thanks or your response.

If default credentials do not work, please follow the below steps to reset the Password on the ICX-7150-C12P Switch

Please follow the below guide to perform password recovery:

Password Recovery on a Ruckus ICX Tutorial video

https://www.youtube.com/watch?v=XJS28DWbHM4

Here is a short guide on how to console in the ICX-7150-C12P:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Short Guide for password recovery :

https://support.purdi.com/hc/en-gb/articles/360016495292-Ruckus-ICX-Password-Recovery-Resetting-a-Switch

1.Start a CLI session over the serial ( console access) interface to the RUCKUS ICX device.

2-Enter OS mode. This uses a key combination and drops below the fastiron operating system

Key Combination: Ctrl+y, release, tap 'm', tap 'Enter'

OS>

4-just write reset

OS>reset

5-.While the system is booting, before the initial system prompt appears,
enter b to enter the boot monitor mode.

Enter 'b' to stop at boot monitor: 0

In this Part you have to press B before the counter ends

6-Enter no password. (You cannot abbreviate this command.)

ICX7650-Boot> no password
00 00 00 00
OK! Skip password check when the system is up.

7-Enter boot. This command causes the device to bypass the system password
check.

ICX7650-Boot> boot

8-After the console prompt reappears, assign a new password.

device> enabledevice# configure terminal
device(config)# username USERNAME password PASSWORD

In order to allow the correct authentication please run the following commands:

Device(config)#crypto key generate rsa

device(config)# aaa authentication login default local

Now you could try using your new credentials to log in.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Purchased a Lennar home previous owner did not leave admin name and password information for wif

Jma292 — Fri, 21 Jul 2023 18:59:49 GMT

I will try these steps. This process seems more technical than an average person/user should be expected to be able to complete. Does Ruckus provide any sort of home visit/technical work to its users?

Re: Purchased a Lennar home previous owner did not leave admin name and password information for wif

Jayavidhya — Fri, 21 Jul 2023 19:22:30 GMT

Hi @Jma292

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.

We will be exclusively supporting customers via this community forum support model.

I understand that the steps may be somewhat new also we have tried to create the guides as non-technical as possible.

So please try to follow the steps carefully and let us know the result.

Also please share the screenshot of the error you are getting while following those steps.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community