topic Re: Blinking Power and CTL lights after power outage on r510s, no connectivity in RUCKUS Support for Lennar Homes

Blinking Power and CTL lights after power outage on r510s, no connectivity

horaceahenry — Sat, 15 Jul 2023 14:36:58 GMT

So after a power outage (no surprise there), the power and ctl lights on the R510s started blinking and I cannot connect to the wifi associated with them. I have power cycled both my regular modem and main switch (also held reset button) and nothing has changed. What are the steps to resolving this issue?

Re: Blinking Power and CTL lights after power outage on r510s, no connectivity

Jayavidhya — Mon, 17 Jul 2023 12:59:53 GMT

Hi @horaceahenry

Greetings of the day,

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Blinking Power and CTL lights after power outage on r510s, no connectivity

horaceahenry — Thu, 20 Jul 2023 22:02:21 GMT

Hello Jayavidhya,

on both R510 units the power light is blinking and the CTL light is solid. On the main ruckus board the System light is solid green and the power light is also solid green. At one point the R510 Ctl lights were also slowly blinking but are steady green as of this point. I have hard reset both the Ruckus board and my regular internet modem (which is running fine) multiple times with the same result.

Re: Blinking Power and CTL lights after power outage on r510s, no connectivity

Jayavidhya — Fri, 21 Jul 2023 14:18:31 GMT

Hi @horaceahenry

For detailed understanding of the issue please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Blinking Power and CTL lights after power outage on r510s, no connectivity

horaceahenry — Fri, 21 Jul 2023 15:06:00 GMT

Hello, I have sent an email as well as attaching a picture to this thread directly. I don't think pictures will show much as you won't see blinking. As of this moment, the pictures being taken, the main Ruckus is steady green "syst and pwr," the downstairs r510 has both the "ctl and power" button slow blinking, while the upstairs r510 has a steady "ctl" but a blinking "power" button.

Re: Blinking Power and CTL lights after power outage on r510s, no connectivity

Jayavidhya — Fri, 21 Jul 2023 16:11:29 GMT

Hi @horaceahenry

Thanks for your response.

Please check whether the devices are connected properly as per below images.

Here I will leave a short guide how to connect the devices properly :

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Also based on the image you have shared it seems that the ethernet cable coming from the Access points or the router has been connected to the wrong port.

Make sure the cable is actually connected to the ICX-7150-C12P ( Switch ) In one of the 12 ports in the middle.

Once you have done with the above process please check whether the issue got resolved or not.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Blinking Power and CTL lights after power outage on r510s, no connectivity

horaceahenry — Fri, 21 Jul 2023 16:53:37 GMT

Yes the devices are set up properly. They have always been working before with the same configuration, no changes have been made. This just happened after a power surge. What’s the next step as far as getting the R510s back up?

Re: Blinking Power and CTL lights after power outage on r510s, no connectivity

Jayavidhya — Fri, 21 Jul 2023 17:39:07 GMT

Hi @horaceahenry

Thanks for your response.

Please let us know whether you have connected the cable to one of the 12 ports of the switch as mentioned in the previous post.

If not please connect the cable to the ICX-7150-C12P ( Switch ) In one of the 12 ports in the middle.

Once you have done with the above process please check whether the issue got resolved or not.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Blinking Power and CTL lights after power outage on r510s, no connectivity

horaceahenry — Fri, 21 Jul 2023 18:42:13 GMT

Yes, I moved the cable and its resolved after a few minutes of thinking. Anything else I need to do to keep this from happening in the future?

Re: Blinking Power and CTL lights after power outage on r510s, no connectivity

Jayavidhya — Fri, 21 Jul 2023 19:09:54 GMT

Hi @horaceahenry

Thanks for your update.

The cable was not plugged into the right port because of this issue there was no connectivity to your network. As you have solved the issue there is nothing to do further.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community