topic Re: Ruckus Switch ICX1750 C12P not working in RUCKUS Support for Lennar Homes

Ruckus Switch ICX1750 C12P not working

chrisjor71 — Wed, 19 Jul 2023 18:13:49 GMT

Hello,

Our switch was working fine for our Lennar Home, but recently had some major problems. We were able to successfully execute a factory reset - but the box failed to connect to our internet again, and numerous attempts at a factor reset to access the system have failed. I would appreciate assistance getting replacement hardware.

Re: Ruckus Switch ICX1750 C12P not working

Imran_ruckus — Wed, 19 Jul 2023 23:39:04 GMT

Hi @chrisjor71

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS Lennar Home setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Switch ICX1750 C12P not working

chrisjor71 — Thu, 20 Jul 2023 20:17:22 GMT

Hello! Thanks for the response to the issue. I still can't connect (or view the switch on my network) with the Switch using the old IP address via my PC laptop.

For next steps, I'm planning on proceeding with the software recovery process, Right now 1, 7, and 16 are green on the router. Each of my three access points has a blinking green light for 5g, and a solid green light for 2.4G. Any tips or advice before following those instructions would be greatly appreciated.

Re: Ruckus Switch ICX1750 C12P not working

Imran_ruckus — Thu, 20 Jul 2023 20:25:31 GMT

Hi @chrisjor71

Thank you for the response and the update.

To assist you further, as mentioned in the previous post, please share the pictures of the Switch showing light status with cables connections and Access Points with light status.

Please share the above requested picture and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Switch ICX1750 C12P not working

chrisjor71 — Thu, 20 Jul 2023 20:31:50 GMT

Apologies - the photos did not make it through. Re-posting here.

SwitchAll three access points look the same

Re: Ruckus Switch ICX1750 C12P not working

Imran_ruckus — Thu, 20 Jul 2023 20:39:29 GMT

Hi @chrisjor71

Thank you for the response and the information.

May I know from where the marked ethernet cable (GREY COLOUR) in the below screenshot is coming from? And also, could you please let me know to which port of the Switch the ethernet cable coming from the ISP (Internet Service Provider) Router is connected?

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Switch ICX1750 C12P not working

chrisjor71 — Thu, 20 Jul 2023 20:48:22 GMT

Of course! The grey wire you highlighted is a line running from this 2nd floor closet area to an exterior box on the outside garage wall of the home. That is where out AT&T fiber router is located. This is the first time I have lived in a Lennar home, and the router being outside the home is very strange to me.

Re: Ruckus Switch ICX1750 C12P not working

Imran_ruckus — Thu, 20 Jul 2023 21:00:12 GMT

Hi @chrisjor71

Thank you for the detailed information you shared.

Please note, the ethernet cable which is coming from the Router or Modem/Router combo must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and try again. After plugging it to the correct port, if required reboot (disconnect and connect from power outlet) your ISP (Internet Service Provider) Router/Modem Router combo and the ICX-7150-C12P Switch.

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Switch ICX1750 C12P not working

chrisjor71 — Thu, 20 Jul 2023 21:29:29 GMT

Many thanks for that! We had a neighbor visit with technical knowledge and that incorrect ethernet cable placement is something I will resolve. Hopefully no software recovery is necessary, but I'm prepared for that step with documentation from the forum.

Re: Ruckus Switch ICX1750 C12P not working

Imran_ruckus — Thu, 20 Jul 2023 21:33:25 GMT

Hi @chrisjor71

Thank you for the response and the update.

Sure. Please check, confirm and let me know if it is not working or any issues in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Switch ICX1750 C12P not working

chrisjor71 — Fri, 21 Jul 2023 05:31:26 GMT

Hello! Still no access to the switch via unleashed/the old IP address, so attempting the software recovery process. However, I did run into a problem with Putty. No command line appears and I cannot type anything within the shell. Any suggestions?

Re: Ruckus Switch ICX1750 C12P not working

chrisjor71 — Fri, 21 Jul 2023 05:38:13 GMT

And also got this when right clicking on Putty to try to create a duplicate session

Re: Ruckus Switch ICX1750 C12P not working

Imran_ruckus — Fri, 21 Jul 2023 15:19:02 GMT

Hi @chrisjor71

Greetings!!!

Thank you for the response.

May I please know the reason you are trying to access CLI using the COM port?

As mentioned previously, please plug the ethernet cable coming from the ISP Router into the correct plug and restart the devices. Check the Internet connectivity.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Switch ICX1750 C12P not working

chrisjor71 — Fri, 21 Jul 2023 15:51:38 GMT

Thank you for the quick reply! I do have the ISP router cable placed in one of the 1-12 ports as previously instructed (picture attached). I was trying other cabling solution to establish a connection since COM3 was giving me an alert warning in the device manager. I have removed that, and now I just have the ethernet (blue cable) to my PC laptop (running windows 10)

Steps this morning have included a reboot of my AT&T router, as well and a restart of the Ruckus switch. Green lights returned in a timely fashion - so no repeat of the boot mode issue - a relief! However, I'm still unable to enter any commands in putty - and this is what that interface returned from the Ruckus Switch (pictures attached as well)

I've also tried to scan for the Ruckus Switch IP address with Advanced IP Scanner and cannot see it

Re: Ruckus Switch ICX1750 C12P not working

chrisjor71 — Fri, 21 Jul 2023 16:00:20 GMT

Hello Imran - Ruckus is now visible. It assigned itself a new IP but I can view it in my network devices and can access it for WiFi use! It seemed to need the combination of AT&T router restart, and the Ruckus restart, with just a little bit of time to allow everything to settle and reconnect.

Thank you for bearing with me through the process

Re: Ruckus Switch ICX1750 C12P not working

Imran_ruckus — Fri, 21 Jul 2023 16:21:32 GMT

Hi @chrisjor71

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great weekend ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.