topic Re: Ruckus switch not working after power outage in RUCKUS Support for Lennar Homes

Ruckus switch not working after power outage

Castlcvc — Thu, 20 Jul 2023 21:23:24 GMT

Spent some time on the Ruckus community page and no response to my post below. Just asking of I was Lennar Home.

https://community.ruckuswireless.com/t5/ICX-Switches/Ruckus-ICX-7150-C12P-not-working-after-power-outage/m-p/63435#M4488

Re: Ruckus switch not working after power outage

BenBeck — Fri, 21 Jul 2023 13:16:44 GMT

Hey @Castlcvc

The reason for the Lennar question is that it is a unique situation from both a support and customer perspective. Generally speaking, our switches are sold to enterprise customers with professional network engineers to manage them. Most Lennar homeowners are not network engineers, so we have crafted step by step procedures for those people. Also, Lennar customers are only supported through this forum. I hope that helps shed some light. I will move this post to the Lennar section as well where there is a dedicated team for these customers.

Re: Ruckus switch not working after power outage

BenBeck — Fri, 21 Jul 2023 13:19:49 GMT

I will ask Lennar support team to look at your original post

Re: Ruckus switch not working after power outage

Imran_ruckus — Sat, 22 Jul 2023 00:16:15 GMT

Hi @Castlcvc

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

We have already sent you the Software troubleshooting step on your other post you raised earlier. (Please refer to the below link.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Re-Ruckus-ICX-7150-C12P-not-working-after-power-outage/m-p/63974#M10611

Please refer to the same and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.