topic Re: ICX7150 auto rebooting every 15 minutes or more frequently in RUCKUS Support for Lennar Homes

ICX7150 auto rebooting every 15 minutes or more frequently

On-the-green — Fri, 21 Jul 2023 01:06:43 GMT

We had a brief power outage a few days ago that lasted about 10 minutes. After the power was restored, we started to notice that the WiFi would intermittently drop. At first, I thought it was the Ruckus APs that were causing the WiFi to drop. Last night, I just happened to observe the WiFi drop (AP's were blinking) and I rushed over to observe the Switch. The Switch was rebooting. I camped out and watched the Switch for about 10 to 15 minutes and it rebooted again. This has been driving us crazy. We work remotely and rely on the WiFi.

Re: ICX7150 auto rebooting every 15 minutes or more frequently

kkishore — Fri, 21 Jul 2023 02:07:04 GMT

I am following this thread. I have been having exactly same issue since yesterday when we had a power outage for 5 mins. Switch keeps rebooting sometimes at 10-15 mins interval and at other times lasts for couple of hours before rebooting.

Re: ICX7150 auto rebooting every 15 minutes or more frequently

Jayavidhya — Fri, 21 Jul 2023 13:10:41 GMT

Hi @On-the-green

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know how many access points are connected to the switch.

Please let us know whether you have upgraded the APs to the newer version or not.

If yes, please check whether the Access points are upgraded to same firmware version or not.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX7150 auto rebooting every 15 minutes or more frequently

On-the-green — Fri, 21 Jul 2023 19:34:52 GMT

When the Switch is operational the PWR and SYST are green and the two POE ports are also green.

(2) AP R510 are attached

AP1: All lights on the APs are solid green except for AIR. AIR has no light.

AP2: All lights on the APs are solid green except for AIR and CTL. AIR and CTL have no light.

The APs are more than likely on different versions. We had to RMA a R510 last year.

Due to the iOS16 issue not being able to connect to the unleashed.ruckuswireless.com domain, I am not able to confirm the AP versions. The connectivity issue still persists using the IP address.

Re: ICX7150 auto rebooting every 15 minutes or more frequently

Jayavidhya — Fri, 21 Jul 2023 19:51:51 GMT

Hi @On-the-green

For detailed understanding of the issue please follow the below steps and share the output of the below commands.

1- To fix this issue, we must identify the ‘currently’ IP address assigned by your local router to the switch

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.

I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line'

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access to the Command line should look like this:

ICX7150-C12 Router> or

ICX7150-C12 Switch>

Now please perform the following commands and share the output:

Note: Hit Enter to accept each command

enable

Show flash

Show version

Show inline power

Show inline power detail

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX7150 auto rebooting every 15 minutes or more frequently

On-the-green — Mon, 24 Jul 2023 18:56:51 GMT

Hi Jayavidhya: I have tried several times to post the requested information without success. My last attempt was blocked by the moderator. Can you send me a direct email that I can reply to?

Re: ICX7150 auto rebooting every 15 minutes or more frequently

Jayavidhya — Mon, 24 Jul 2023 19:38:07 GMT

Hi @On-the-green

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.

67 b
We will be exclusively supporting customers via this community forum support model.

Please share the screenshot of the error you are getting while following the steps.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX7150 auto rebooting every 15 minutes or more frequently

On-the-green — Mon, 24 Jul 2023 21:55:17 GMT

Re: ICX7150 auto rebooting every 15 minutes or more frequently

Jayavidhya — Tue, 25 Jul 2023 12:40:30 GMT

Hi @On-the-green

Based on the information it seems that your switch is running in an older version (8080d). To avoid any issues in the future, we suggest you Upgrade the switch to a new latest stable version (8095g version).

The recommended stable version is 8095g.

Below are the options or methods to perform the Upgrade on the switch:

1st Option:

In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3rd Option:

How to upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX7150 auto rebooting every 15 minutes or more frequently

On-the-green — Wed, 26 Jul 2023 13:14:28 GMT

Thank you. I have blocked out the time this weekend to perform this update.

Re: ICX7150 auto rebooting every 15 minutes or more frequently

Jayavidhya — Wed, 26 Jul 2023 13:24:17 GMT

Hi @On-the-green

Thanks for the update.

Please let us know once you are done with the above process.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX7150 auto rebooting every 15 minutes or more frequently

On-the-green — Fri, 04 Aug 2023 18:29:47 GMT

Hello

I am following this guide: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

However, the zip file (folder ICX7150) does not contain a boot folder as described in step 8.

Here is the folder structure of the zip file folder ICX7150.

Can you please point me to the boot file? Thank you.

Re: ICX7150 auto rebooting every 15 minutes or more frequently

Imran_ruckus — Fri, 04 Aug 2023 23:59:32 GMT

Hi @On-the-green

Greetings!!!

Thank you for the response.

Please note boot image will be available on in 8080f zip file.

You upgrade folder should contains below 3 files.

mnz10114.bin (From 08080f zip file)
SPS08080f.bin (From 08080f zip file)
SPS08095gufi.bin (From 08095g zip file)

You upgrade path will be 08080d (your current switch version)>>08080f>>08095g

We suggest using a Windows laptop/PC for the upgrade process. Since we have seen some issues with the MAC device.

Please let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150 auto rebooting every 15 minutes or more frequently

On-the-green — Tue, 08 Aug 2023 17:52:00 GMT

Thank you. I will borrow a Winblowz laptop and get 'er done.

Re: ICX7150 auto rebooting every 15 minutes or more frequently

Jayavidhya — Tue, 08 Aug 2023 18:12:43 GMT

Hi @On-the-green

Thanks for your response.

Please let us know once you are done with the above process.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX7150 auto rebooting every 15 minutes or more frequently

On-the-green — Sun, 24 Sep 2023 20:14:23 GMT

Jayavidhya. Thank you. Borrowed a Winblowz laptop and completed the upgrade. 25 minutes post upgrade and the switch has not rebooted.

Re: ICX7150 auto rebooting every 15 minutes or more frequently

Jayavidhya — Mon, 25 Sep 2023 12:57:17 GMT

Hi @On-the-green

Greetings of the day,

Thanks for your response.

Also good to hear that the issue got resolved.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community