topic Re: Power Outage Caused ICX7150-C12 to Show Disconnected in RUCKUS Support for Lennar Homes

Power Outage Caused ICX7150-C12 to Show Disconnected

DretheGreatX — Fri, 21 Jul 2023 00:49:49 GMT

I am not sure how to follow the following instructions to resolve my issue, I need to boot my switch in Switch mode instead of router mode, but these forum answers did not provide a step-by-step that I could follow.

Any help or direction would be appreciated.

Thank you!

and

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX-disconnected-from-Unleashed-connectivity-issues-between-AP/m-p/17384/page/6

Re: Power Outage Caused ICX7150-C12 to Show Disconnected

DretheGreatX — Fri, 21 Jul 2023 00:50:54 GMT

Also, I do not have cell service at my house, so I have to leave to drive down the road to hotspot my phone. So my responses will be sporadic.

Re: Power Outage Caused ICX7150-C12 to Show Disconnected

Jayavidhya — Fri, 21 Jul 2023 12:46:57 GMT

Hi @DretheGreatX

Greetings of the day,

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please share the image of the status of the switch in the unleashed app as mentioned below.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Power Outage Caused ICX7150-C12 to Show Disconnected

DretheGreatX — Fri, 21 Jul 2023 18:59:36 GMT

Hello! It states that I do not have permission to upload images.

For the Primary WAP:

5G: Green

2.4G Green

AIR: Blank

CTL: Blank

PWR: Green

Secondary WAP:

5G: Yellow

2.4G: Green

AIR: Blank

CTL: Green

PWR: Green

ICX Status: https://imgur.com/a/G2m37Or

Included link to view image.

Thank you!

Re: Power Outage Caused ICX7150-C12 to Show Disconnected

DretheGreatX — Fri, 21 Jul 2023 19:06:29 GMT

See attached pic:

Re: Power Outage Caused ICX7150-C12 to Show Disconnected

Jayavidhya — Fri, 21 Jul 2023 19:35:06 GMT

Hi @DretheGreatX

Thanks for your response.

Based on the images you have shared it seem that the ethernet cable coming from the Access points / ISP router has been connected wrongly.

Please try to connect the cable to the ICX-7150-C12P ( Switch ) in one of the 12 ports in the middle.

Also please check whether the devices are connected properly as per below images.

Here I will leave a short guide how to connect the devices properly :

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Power Outage Caused ICX7150-C12 to Show Disconnected

DretheGreatX — Sat, 22 Jul 2023 04:34:39 GMT

This fixed the issue! Thank you so much, I appreciate it.

As a follow up, I upgraded my Century Link to 1GB internet, but the Audi and Ethernet are still 100mbs. Is this a ISP side issue, or something I need to do Rukus side?

Re: Power Outage Caused ICX7150-C12 to Show Disconnected

DretheGreatX — Sun, 23 Jul 2023 04:07:53 GMT

Hello! I am having the same issue at the end of the day where the switch is showing disconnected. In the unleashed portal, the error message reads: Failed to ping ICX [IP ADDRESS]. Suggest checking the network.

The WIFI from my Century Link is still working and I am connected it.

Re: Power Outage Caused ICX7150-C12 to Show Disconnected

DretheGreatX — Sun, 23 Jul 2023 04:09:04 GMT

Re: Power Outage Caused ICX7150-C12 to Show Disconnected

Jayavidhya — Mon, 24 Jul 2023 14:32:04 GMT

Hi @DretheGreatX

Based on your description it seems that on your ICX-7150-C12P Switch, the SYST and PWR lights are steady green, which means the lights are in a normal state.

Since the switch is in the normal state you can take Console access to the switch in order to verify, if the switch is able to connect properly to Access Points or if it has a ‘Routing Code’ issue which happens due to power outages most of the times, this is a known issue for Lennar home users.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

-MAC address: Physical address of the device this never changes

- An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

Please follow the below steps:

To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router>

Here is a quick guide for understanding how to fix the 'routing code issue' however, you only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

show version

copy flash flash secondary

boot system flash secondary yes

(Please share the output screenshot of the ‘show version’ command)

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

There are Two ways to fix this issue:

I) How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

II) Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P console please perform the same commands that are on point '3'

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Power Outage Caused ICX7150-C12 to Show Disconnected

DretheGreatX — Sat, 29 Jul 2023 22:12:20 GMT

This fixed the issue, thank you!

Re: Power Outage Caused ICX7150-C12 to Show Disconnected

Jayavidhya — Mon, 31 Jul 2023 13:05:11 GMT

Hi @DretheGreatX

Greetings of the day,

Thanks for the update. Good to hear that the issue got solved.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community