topic Re: RUCKUS SWITCH KEEPS REBOOTING EVERY 10-20 MINS in RUCKUS Support for Lennar Homes

RUCKUS SWITCH KEEPS REBOOTING EVERY 10-20 MINS

kkishore — Fri, 21 Jul 2023 04:14:14 GMT

WE HAD A THUNDERSTORM AND POWER OUTAGE YESTERDAY (7/19/2023) FOR ABOUT 5 MINS. WHEN POWER WAS RESTORED MODEM REBOOTED SO DID SWITCH AND AP UNITS. INTERNET WAS RESTORED, HOWEVER SWITCH STARTED REBOOTING EVERY FEW MINUTES. THERE IS NO SET PATTERN BUT MOSTLY SWITCH IS REBOOTING EVERY 10-20 MINS, SOMETIMES THOUGH IT CAN LAST 2-3 HRS BETWEEN REBOOTS. IT IS VERY FRUSTRATING AS WE WORK FROM HOME.

PLEASE HELP!!!

Product Description:ICX 7150

SERIAL NUMBER: FEK3233N0V8

Re: RUCKUS SWITCH KEEPS REBOOTING EVERY 10-20 MINS

kkishore — Fri, 21 Jul 2023 04:22:30 GMT

SWITCH MODEL AND SERIAL NUMBERMAIN LEVEL AP UNIT AFTER A REBOOTUPPER LEVEL AP UNIT AFTER A REBOOTSWITCH STATUS LIGHT AFTER A REBOOTSWITCH CONNECTIONSSWITCH CONNECTIONSNOTIFICATION AFTER A REBOOTBASEMENT AP UNIT AFTER A REBOOT

Re: RUCKUS SWITCH KEEPS REBOOTING EVERY 10-20 MINS

efite — Fri, 21 Jul 2023 05:36:16 GMT

We lost power a couple nights ago for just a few minutes, and since then our AP (r510) keeps constantly rebooting as well anywhere between 10min-30min on average. would love to know the fix if there is one.

Re: RUCKUS SWITCH KEEPS REBOOTING EVERY 10-20 MINS

Jayavidhya — Fri, 21 Jul 2023 12:33:50 GMT

Hi @kkishore

Greetings of the day,

For detailed understanding of the issue please let us know whether you have upgraded the APs to the newer version or not.

If yes, please check whether the Access points are upgraded to same firmware version or not.

Once you have confirmed that the Access points are upgraded to same version please check whether the Access points are rebooting randomly.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: RUCKUS SWITCH KEEPS REBOOTING EVERY 10-20 MINS

Jayavidhya — Fri, 21 Jul 2023 12:35:11 GMT

Hi @efite

Greetings of the day,

As this case was raised by @kkishore

To avoid confusion please open a new case explaining all the detailed description of the issue.

Best regards,

Jayavidhya

Lennar Home Community

Re: RUCKUS SWITCH KEEPS REBOOTING EVERY 10-20 MINS

kkishore — Tue, 25 Jul 2023 02:38:30 GMT

Yes, on July 20th I upgraded APs to latest firmware version. All APs are currently working on version 200.14

After the upgrade it did reboot few times that day seemingly without making any difference. However, it hasn't rebooted since July 21st morning, it has been over 3 days.

Not sure what the issue was and how it corrected itself but all seems good now. I am attaching some pics for reference

Re: RUCKUS SWITCH KEEPS REBOOTING EVERY 10-20 MINS

Jayavidhya — Tue, 25 Jul 2023 13:05:34 GMT

Hi @kkishore

For detailed understanding of the issue please follow the below steps and share the output of the below commands.

1- To fix this issue, we must identify the ‘currently’ IP address assigned by your local router to the switch

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.

I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line'

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access to the Command line should look like this:

ICX7150-C12 Router> or

ICX7150-C12 Switch>

Now please perform the following commands and share the output:

Note: Hit Enter to accept each command

enable

Show flash

Show version

Show inline power

Show inline power detail

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community