topic Ruckus switch unreachable/disconnected after power outage in RUCKUS Support for Lennar Homes

Ruckus switch unreachable/disconnected after power outage

leofan1126 — Fri, 04 Sep 2020 18:29:17 GMT

Re: Ruckus switch unreachable/disconnected after power outage

leofan1126 — Fri, 04 Sep 2020 18:30:09 GMT

Hello, im having this issue now because of power outage lastnight. All my APs are working properly but my icx switch says not connect. Im connected to my ruckus network but some apps wont open and slow downloads. See pics and advise. Thanks.

Refresh and pinged with no luck.

Re: Ruckus switch unreachable/disconnected after power outage

andrew_giancol1 — Fri, 04 Sep 2020 18:31:54 GMT

Are you physically able to unplug the power in order to power cycle the unit?

Re: Ruckus switch unreachable/disconnected after power outage

leofan1126 — Fri, 04 Sep 2020 18:31:57 GMT

Re: Ruckus switch unreachable/disconnected after power outage

leofan1126 — Fri, 04 Sep 2020 18:34:39 GMT

I just did that and just waiting for it to be discoverable in my available networks.

Re: Ruckus switch unreachable/disconnected after power outage

andrew_giancol1 — Fri, 04 Sep 2020 18:41:19 GMT

Oh wow. You might consider running Wireshark to see if there are any FDP, LLDP or CDP traffic from your switch. I'm wondering if your config wasn't saved by whoever set it up.

Re: Ruckus switch unreachable/disconnected after power outage

syamantakomer — Fri, 04 Sep 2020 19:08:56 GMT

Hi Leo,

Thanks for starting the new thread!

I would suggest below steps to find if switch is still working or not.

Start with power cycle.
Connect a laptop to one of the Ethernet ports and see if port lit up and you get an IP.
If you get an IP, try to ping the switch's management IP. If ping is successful then try to SSH or telnet into it.
In non of the above works then you need a console cable and check if you can access the switch.
If switch is functional and just not showing online in Unleashed then it is worth checking if LLDP is enabled on switch and SW can see the APs in LLDP neighbors command output.

show lldp neighbors

6. Also run below command on Unleashed master AP.

ruckus>enable
ruckus#ap-mode
ruckus(ap-mode)#get lldp neighbors

7. If step-5 and 6 looks fine then check if SW is in approved state in Unleashed.
8. If none of the above fix the issue then you may have to delete the switch from Unleashed, factory reset it and reconfigure it to connect with Unleashed.

Feel free to open a support case if you are unable to fix this by your own.

Regards,
Syamantak Omer

Re: Ruckus switch unreachable/disconnected after power outage

leofan1126 — Sat, 05 Sep 2020 00:21:33 GMT

Im still at the same point as mentioned earlier. How would i go about putting in a Support case?

Re: Ruckus switch unreachable/disconnected after power outage

syamantakomer — Sat, 05 Sep 2020 15:12:53 GMT

Hi Leo,

https://support.ruckuswireless.com/cases/new

Above is the link to open a support case.

Regard,
Syamantak Omer

Re: Ruckus switch unreachable/disconnected after power outage

scott_kennedy — Fri, 25 Dec 2020 16:19:56 GMT

@leofan1126 was this resolved?

Re: Ruckus switch unreachable/disconnected after power outage

omprakash_thams — Wed, 30 Jun 2021 13:47:31 GMT

Was this resolved? I am also seeing the switch is disconnected but the internet is working in android phone and windows laptop but not with iphone and macbook .

Does anyone have any ideas?

Re: Ruckus switch unreachable/disconnected after power outage

omprakash_thams — Wed, 30 Jun 2021 13:52:12 GMT

I had the same issue last time as well. My lennar people replaced the switch and then worked fine. Even it was showing online when it was working on iphone and macbook.

Re: Ruckus switch unreachable/disconnected after power outage

omprakash_thams — Wed, 30 Jun 2021 13:59:57 GMT

Here is the image

Re: Ruckus switch unreachable/disconnected after power outage

kiran_cheedalla — Fri, 10 Sep 2021 23:26:31 GMT

I have same issue after power outage last night. For others in the neighborhood, it worked when they power cycled the switch but mine still unreachable. Should I open a support ticket?

Re: Ruckus switch unreachable/disconnected after power outage

omprakash_thams — Mon, 13 Sep 2021 13:51:46 GMT

@kiran_cheedalla Open support ticket. They will set the primary boot and secondary boot. They will copy primary memory to secondary memory something like that using some commands. Someone posted in another thread about those commands but we would have to take console of switch and then run those commands. Better to open support ticket.

Thanks,

Re: Ruckus switch unreachable/disconnected after power outage

daniel_ruiz — Thu, 28 Oct 2021 04:31:55 GMT

did you resolve this issue? i have the same exact problem with the iphone aswell

Re: Ruckus switch unreachable/disconnected after power outage

sureshdewangan — Sun, 11 Dec 2022 19:23:08 GMT

Is this issue ever resolved for you? Can you help with the steps that you performed to resolve?

Re: Ruckus switch unreachable/disconnected after power outage

Eddie — Thu, 02 Feb 2023 02:56:56 GMT

wow you're lucky! I requested a replacement to simply fix my similar issue and they sent me a complicated method to fix it myself instead.

Re: Ruckus switch unreachable/disconnected after power outage

Eddie — Sat, 04 Feb 2023 20:30:56 GMT

No, they will copy paste a complicated response that no one can follow and then hide behind their key boards until you go away.