topic Re: ICX 7150-C12P switch random reboots in RUCKUS Support for Lennar Homes

ICX 7150-C12P switch random reboots

Therealx24 — Thu, 20 Jul 2023 18:42:04 GMT

My ICX 7150-C12P switch is currently up but is randomly rebooting itself. I have a single R510 AP connected to the switch. This started happening several days ago; the switch reboots about every 10-20 minutes, stays up for a while, then starts rebooting itself again randomly. The AP has been updated to the latest 200.14 firmware.

I verified my internet connection is functioning normally (had Spectrum tech out to check yesterday).

How do I go about resolving this issue?

Re: ICX 7150-C12P switch random reboots

Imran_ruckus — Thu, 20 Jul 2023 18:57:31 GMT

Hi @Therealx24

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and the Switch keeps on rebooting.

May I know how many Access Points are connected to your ICX-7150-C12P Switch? If you have more than one Access Point, please check if all the Access Points are upgraded to the same version. All must be Upgraded to the same version. Please refer to the below screenshot as an example.

Also please share the screenshot showing the below information.

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P switch random reboots

Therealx24 — Thu, 20 Jul 2023 19:25:23 GMT

Current AP firmware version is 200.14.6.1.199. Switch is not showing as connected, but AP is connected to port 1 on the switch. Pics attached.

Re: ICX 7150-C12P switch random reboots

Imran_ruckus — Thu, 20 Jul 2023 19:28:55 GMT

Hi @Therealx24

Thank you for the response.

As mentioned in my previous post please share the screenshot showing the below information.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P switch random reboots

Therealx24 — Thu, 20 Jul 2023 19:40:18 GMT

As I said the switch does not show as connected on the dashboard: "Total 0 ICX". I don't know how to obtain the information you're looking for?

Re: ICX 7150-C12P switch random reboots

Imran_ruckus — Thu, 20 Jul 2023 19:54:08 GMT

Hi @Therealx24

Greetings!!!

Thank you for the detailed information you shared.

Apologies for the confusion.

We have to check some configurations on the Switch, please follow the below steps to check the same.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

show inline power detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P switch random reboots

Therealx24 — Thu, 20 Jul 2023 21:22:09 GMT

I located the IP address of my switch and downloaded the Putty application, but cannot connect. The error says network error connection refused.

Re: ICX 7150-C12P switch random reboots

Imran_ruckus — Thu, 20 Jul 2023 21:26:44 GMT

Hi @Therealx24

Thank you for the information you shared.

If SSH isn’t working, you could try the Telnet option to log in to CLI (Putty) as described below

Telnet – Port 23 (If SSH doesn’t work)

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please share the output of the commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P switch random reboots

Therealx24 — Thu, 20 Jul 2023 21:35:34 GMT

telnet@ICX7150-C12 Router>enable
No password has been assigned yet...
telnet@ICX7150-C12 Router#show version
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Nov 20 2018 at 00:20:22 labeled as SPR08080d
(29819448 bytes) from Secondary SPR08080d.bin
SW: Version 08.0.80dT213
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)
Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3845Q03H
Software Package: ICX7150_BASE_L3_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 34 minute(s) 16 second(s)
The system started at 00:02:22 GMT+00 Sat Jan 01 2000

The system : started=cold start

telnet@ICX7150-C12 Router#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
Compressed Sec Code size = 29819448, Version:08.0.80dT213 (SPR08080d.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225
Code Flash Free Space = 1190133760
telnet@ICX7150-C12 Router#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 108600 mWatts.

Power Allocations: Requests Honored 9 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On On 3200 15400 802.3af Class 3 3 n/a
1/1/2 On Off 0 0 n/a n/a 3 n/a
1/1/3 On Non-PD 0 0 n/a n/a 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On Off 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On Non-PD 0 0 n/a n/a 3 n/a
1/1/9 On Off 0 0 n/a n/a 3 n/a
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On Off 0 0 n/a n/a 3 n/a
1/1/12 On Non-PD 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 3200 15400

telnet@ICX7150-C12 Router#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Up Forward Full 1G None No 1 0 c0c5.209b.a99b
1/1/2 Down None None None None No 1 0 c0c5.209b.a99c
1/1/3 Up Forward Full 1G None No 1 0 c0c5.209b.a99b
1/1/4 Down None None None None No 1 0 c0c5.209b.a99e
1/1/5 Down None None None None No 1 0 c0c5.209b.a99f
1/1/6 Down None None None None No 1 0 c0c5.209b.a9a0
1/1/7 Down None None None None No 1 0 c0c5.209b.a9a1
1/1/8 Up Forward Full 100M None No 1 0 c0c5.209b.a9a2
1/1/9 Down None None None None No 1 0 c0c5.209b.a9a3
1/1/10 Down None None None None No 1 0 c0c5.209b.a9a4
1/1/11 Down None None None None No 1 0 c0c5.209b.a9a5
1/1/12 Up Forward Full 100M None No 1 0 c0c5.209b.a9a6
1/2/1 Down None None None None No 1 0 c0c5.209b.a9a8
1/2/2 Down None None None None No 1 0 c0c5.209b.a9a9
1/3/1 Down None None None None No 1 0 c0c5.209b.a9aa
1/3/2 Down None None None None No 1 0 c0c5.209b.a9ab
mgmt1 Down None None None None No None 0 c0c5.209b.a99b
telnet@ICX7150-C12 Router#show inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
02.1.0 Build 002

Hardware
Version
----------------
V2R4

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
12 0 1 11 0 8 0

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 12 3.300 W 15.400 W

telnet@ICX7150-C12 Router#

Re: ICX 7150-C12P switch random reboots

Imran_ruckus — Thu, 20 Jul 2023 21:45:01 GMT

Hi @Therealx24

Thank you for the response and the information you shared.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot.

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

We suggest upgrading your switch to the latest stable version to avoid this issue in the future. Your Switch is on a older version that is 08080d. Please let me know if you need any assistance on Upgrading your Switch to a latest version.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P switch random reboots

Therealx24 — Thu, 20 Jul 2023 21:50:45 GMT

Error after copy flash flash secondary:

.................................The calculated data payload crc 0xc322dac7 and the crc for the payload 0xbc1580ff mismatch

Invalid Image. No write to flash...
Copy Failed.
telnet@ICX7150-C12 Router#

Re: ICX 7150-C12P switch random reboots

Imran_ruckus — Thu, 20 Jul 2023 21:54:05 GMT

Hi @Therealx24

Greetings!!!

Thank you for the response and the information you shared.

Please enter below commands and try.

enable

reload (This command will reboot the Switch)

y (Wait until the Switch comes up after reboot and restart Putty, perform next commands)

copy flash flash secondary

boot system flash secondary yes

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P switch random reboots

Therealx24 — Thu, 20 Jul 2023 22:06:24 GMT

Rebooted, re-entered copy flash flash secondary, but received the following error:

..................................The calculated data payload crc 0xb8d47123 and the crc for the payload 0xbc1580ff mismatch

Invalid Image. No write to flash...
Copy Failed.
telnet@ICX7150-C12 Router#

Re: ICX 7150-C12P switch random reboots

Imran_ruckus — Thu, 20 Jul 2023 22:10:19 GMT

Hi @Therealx24

Please enter below commands:

enable

boot system flash primary yes

Please let me know once it gets completed.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P switch random reboots

Therealx24 — Thu, 20 Jul 2023 22:22:11 GMT

Okay, ran enable boot system flash primary yes. Switch has rebooted now. What next?

Re: ICX 7150-C12P switch random reboots

Imran_ruckus — Thu, 20 Jul 2023 22:40:26 GMT

Hi @Therealx24

Thank you for the response and the update.

We suggest upgrading your switch to the latest stable version as your Switch is on an older version that is 08080d. (as highlighted in the below screenshot)

Please follow to the below steps explaining the Upgrade process.

The recommended stable versions is 8095g (08.0.95g)

The Upgrade path would be: 08080d (your current version)>>8080f>>8095g

(PLEASE NOTE: Use 08095g patch in place of 8095h as explained in the guide)

Your Upgrade folder should contain these 3 files shown in the below screenshot: (Refer the guide link for more information)

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

As you can access CLI, I would suggest you follow the 2nd option.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P switch random reboots

Therealx24 — Fri, 21 Jul 2023 02:06:23 GMT

I've upgraded the switch to 08095g as suggested. Please see the output below and let me know if any additional steps are needed at this point?

telnet@ICX7150-C12 Switch>enable
No password has been assigned yet...
telnet@ICX7150-C12 Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on May 6 2022 at 23:24:50 labeled as SPS08095g
(31457280 bytes) from Primary SPS08095g.bin (UFI)
SW: Version 08.0.95gT211
Compressed Secondary Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Compiled on Thu Apr 21 06:08:52 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3845Q03H
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
STACKID 1 system uptime is 20 minute(s) 5 second(s)
The system started at 23:26:22 GMT+00 Fri May 06 2022

The system : started=warm start reloaded=by "reload"

telnet@ICX7150-C12 Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Sec Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.14T225 (mnz10114)
Compressed Sec Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Code Flash Free Space = 1038929920
telnet@ICX7150-C12 Switch#

Re: ICX 7150-C12P switch random reboots

Therealx24 — Fri, 21 Jul 2023 15:12:51 GMT

Since performing the update to 08095g I notice the UPDATE light on the front of the switch is now solid green, and the CLD light is blinking green. Is there anything else to do at this point (e.g., reboot the switch)?

Re: ICX 7150-C12P switch random reboots

Imran_ruckus — Fri, 21 Jul 2023 15:37:00 GMT

Hi @Therealx24

Greetings!!!

Thank you for the response and the update.

Sure, you can reboot the Switch once and check.

And may please know the status of the connectivity and Switch after the upgrading the Switch to 8095g version?

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P switch random reboots

Therealx24 — Fri, 21 Jul 2023 16:30:30 GMT

What's the best way to reboot the switch? Is there a physical button to press, or a command via CLI that I can enter?