topic Re: ruckus icx 7150-c12p keep rebooting itself since last 2 days i try to reset not not working in RUCKUS Support for Lennar Homes

ruckus icx 7150-c12p keep rebooting itself since last 2 days i try to reset not not working

admid — Thu, 20 Jul 2023 21:14:22 GMT

ruckus icx 7150-c12p keep rebooting itself since last 2 days i try to reset not not working, i try everything this form says still not fix the issue

Re: ruckus icx 7150-c12p keep rebooting itself since last 2 days i try to reset not not working

Imran_ruckus — Thu, 20 Jul 2023 21:29:57 GMT

Hi @admid

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and the Switch keeps on rebooting.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ruckus icx 7150-c12p keep rebooting itself since last 2 days i try to reset not not working

admid — Thu, 20 Jul 2023 21:48:31 GMT

its was working before since 2020 issue start 2 days ago its work 5 min then rebooting its self i try all method shows on your plat form , its not working its keep rebooting i have 2 Access Points its turn on and then after few rebooting

Re: ruckus icx 7150-c12p keep rebooting itself since last 2 days i try to reset not not working

Imran_ruckus — Thu, 20 Jul 2023 21:59:28 GMT

Hi @admid

Thank you for the response and the information.

To assist you further with proper troubleshooting steps, please share the pictures of the Switch showing light status with cables connections and Access Points with light status, as mentioned in the previous post.

Please share the above requested picture and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ruckus icx 7150-c12p keep rebooting itself since last 2 days i try to reset not not working

admid — Fri, 21 Jul 2023 02:51:41 GMT

Here is the picture attached it’s on now but it will Reboot automatically

Re: ruckus icx 7150-c12p keep rebooting itself since last 2 days i try to reset not not working

admid — Fri, 21 Jul 2023 03:01:24 GMT

Here is more pic attached

Re: ruckus icx 7150-c12p keep rebooting itself since last 2 days i try to reset not not working

ivan — Fri, 21 Jul 2023 06:47:14 GMT

having the same issue.

Re: ruckus icx 7150-c12p keep rebooting itself since last 2 days i try to reset not not working

ccsven07 — Fri, 21 Jul 2023 12:44:59 GMT

Having the same issue.

Re: ruckus icx 7150-c12p keep rebooting itself since last 2 days i try to reset not not working

Imran_ruckus — Fri, 21 Jul 2023 16:06:48 GMT

Hi @admid

Greetings!!!

Thank you for the response and the detailed information you shared.

Apologies for the inconvenience.

Please note this is a known issue we are seeing with many users for the last few days. And we observed that this issue is mostly with the Switches which are on an old Non-UFI version. And it’s rebooting multiple times.

As of now, we suggest software recovery to the Switch as mentioned below to bring the Switch to the latest UFI version and to avoid this issue.

We need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ruckus icx 7150-c12p keep rebooting itself since last 2 days i try to reset not not working

admid — Fri, 21 Jul 2023 17:22:18 GMT

i don't know how to do this you have contact number to walk me through this

Re: ruckus icx 7150-c12p keep rebooting itself since last 2 days i try to reset not not working

Imran_ruckus — Fri, 21 Jul 2023 17:50:33 GMT

Hi @admid

Thank you for the response.

Apologies, Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

We have tried to create the guides as non-technical as possible so that they are not much difficult to follow. There are step-by-step steps mentioned in the guide, please follow the same.

We request you follow the guide and proceed. Please share the screenshots of the errors (if any) or please let us know if you are stuck at any point of the software recovery process. We will help with it to proceed to resolve the issue.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ruckus icx 7150-c12p keep rebooting itself since last 2 days i try to reset not not working

admid — Fri, 21 Jul 2023 18:07:28 GMT

this is complicated steps you guys need to make it easy for people whos using your product f Lennar They Have To Many issue

Re: ruckus icx 7150-c12p keep rebooting itself since last 2 days i try to reset not not working

Imran_ruckus — Fri, 21 Jul 2023 18:50:58 GMT

Hi @admid

Thank you for the response.

Apologies for the inconvenience.

As mentioned, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

And please note that this forum is on best effort basis.

We have tried to create the guides as non-technical as possible so that they are not much difficult to follow. However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

Please do let us know if there is any help required on the troubleshooting steps or if you are stuck at any point. We are happy to help you.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.