topic Re: Internet not working in RUCKUS Support for Lennar Homes

Internet not working

PoojaGupta — Thu, 20 Jul 2023 01:03:29 GMT

Hi,

We recently moved here and previous owner did not give any set up instructions. We connected our router to the hub and did the reset on access points few times as described but the light in 2.4G and 5G is Amber. In the unleashed app it show connected but no browser or app works. Could you please advise

Re: Internet not working

Jayavidhya — Thu, 20 Jul 2023 12:47:08 GMT

Hi @PoojaGupta

Greetings of the day,

Thanks for the details provided.

Based on the description, the light on AIR is off and the light on the Radios 2.4 and 5g shows Amber when the WAP is configured but no clients are connected to that specific radio or WAP.

Which means the radio signal is on, but you have no devices connected (phone, computer so ion).

To solve this issue please check the connection between the ISP router to the Ruckus ICX7150 Switch, because if this connection it's not working you will never get internet connection, just the AP will be powering up, because the Switch will provide power only. The yellow ports must be connected to your AP and your ISP router.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Ruckus at Home: Introduction(Tutorial video)

https://www.youtube.com/watch?v=vFD_ByQWGH0

RUCKUS UNLEASHED SETUP IN 5 MINUTES (tutorial video)

https://www.youtube.com/watch?v=j8I5aVwMNMg

Best regards,

Jayavidhya

Lennar Home Community

Re: Internet not working

PoojaGupta — Thu, 20 Jul 2023 19:21:41 GMT

Hi Jayavidhya,

All the points are connected correctly but when we reset the AP and connect the WIFI after changing the WIFI name from Configureme_XXXXXX it takes us to ATT error page, but we are not ATT customer we are Xfinity customer. ATT was previous owner service provider

Re: Internet not working

Jayavidhya — Thu, 20 Jul 2023 19:56:40 GMT

Hi @PoojaGupta

Please let us know the current LED status of the Access points. Also please check the connections between the devices to your ISP.

If you confirm the connections please follow the below steps.

1.Connect the client to configure.me SSID.

2. Launch a web browser and enter the following into the browser’s URL: unleashed.ruckuswireless.com, and press Enter.

3. Follow the setup wizard and do the initial setup.

4. Once the setup is done, the AP will stop broadcasting the Configure.me SSID.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Internet not working

PoojaGupta — Thu, 20 Jul 2023 20:21:57 GMT

Above steps are also done but when we connect to the wifi we are routed to ATT error page, whereas we are not ATT customer we are Xfinity, previous owners were ATT customers, could you please check

Re: Internet not working

Jayavidhya — Thu, 20 Jul 2023 21:00:11 GMT

Hi @PoojaGupta

To solve this issue please try to reboot the switch and router and let us know the result.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Internet not working

PoojaGupta — Thu, 20 Jul 2023 22:03:25 GMT

Hi,

So we did the reboot on the switch and router and connected to Ruckus Unleashed Network but we get no internet connection error and we see this below error from ATT and like I said we are Xfinity customer and not ATT, we checked there is no ATT device in this house

Re: Internet not working

PoojaGupta — Thu, 20 Jul 2023 22:13:58 GMT

We rebooted Switch and Router and when connected to Ruckus Unleashed Network we get No internet connection error and and we are asked to sign in to ATT see below screenshot, and like I said we are not ATT customer, we checked there are no ATT device connected in the house. Also just to let you know when we connected our phone and Laptop to Ruckus Unleashed Network Light on the AP turned green on 5G

Re: Internet not working

Jayavidhya — Fri, 21 Jul 2023 14:16:05 GMT

Hi @PoojaGupta

Thanks for your update.

Please try to do the factory reset process and let us know the result.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community