topic Re: Ruckus R510 Wireless Access Points are randomly rebooting in RUCKUS Support for Lennar Homes

Ruckus R510 Wireless Access Points are randomly rebooting

cwdarnell — Thu, 20 Jul 2023 17:07:30 GMT

I am having an issue of the Ruckus R510 APs rebooting (cycling off and on) multiple time per day, random time frames. I have power cycled the modem and switch and rest the APs but still cycling. It just ran for 2 and 1/2 hours and now just rebooted. The system rebooted for about 10 minutes and then cycled again.

The switch is a ICX 7150-C12P. The lights that are on are the Port Link Status, System Status and Power. All are green.

On the APs, the Pwr, 2.4G and 5G lights are green. Sometimes the CTL is green.

I am not sure where to get the current version of the Unleashed system.

Re: Ruckus R510 Wireless Access Points are randomly rebooting

Imran_ruckus — Thu, 20 Jul 2023 17:21:07 GMT

Hi @cwdarnell

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and Access Points keeps on rebooting.

May I know how many Access Points are connected to your ICX-7150-C12P Switch? If you have more than one Access Point, please check if all the Access Points are upgraded to the same version. All must be Upgraded to the same version. Please refer to the below screenshot as an example.

Also, please share the screenshot showing the below information.

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus R510 Wireless Access Points are randomly rebooting

cwdarnell — Thu, 20 Jul 2023 17:26:18 GMT

I have two AP installed.

Where do I go to get the screen shots you are showing?

Also, I cannot keep the APs running long enough to perform a firmware update.

Re: Ruckus R510 Wireless Access Points are randomly rebooting

Imran_ruckus — Thu, 20 Jul 2023 17:52:27 GMT

Hi @cwdarnell

Thank you for the response.

Try Accessing Unleashed on a web browser via the IP address of the Access Points, please try to find the Master IP address of the Access Point and try to check it on a browser? Please refer to the below guide to find the IP address.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you login to the unleashed system on a web using above mentioned steps, please help us with the screenshots mentioned in the last post.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus R510 Wireless Access Points are randomly rebooting

cwdarnell — Thu, 20 Jul 2023 18:07:26 GMT

Here are the configs of both APs

Re: Ruckus R510 Wireless Access Points are randomly rebooting

cwdarnell — Thu, 20 Jul 2023 18:24:55 GMT

Okay. I was able to upgrade the firmware to 200.14.6.1.199.

Re: Ruckus R510 Wireless Access Points are randomly rebooting

cwdarnell — Thu, 20 Jul 2023 18:42:59 GMT

APs are still cycling ...

Re: Ruckus R510 Wireless Access Points are randomly rebooting

Imran_ruckus — Thu, 20 Jul 2023 18:43:38 GMT

Hi @cwdarnell

Thank you for the response and the update.

Could you please let me know if you are still seeing Access Points rebooting randomly after upgrading to 200.14.6.1.199?

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus R510 Wireless Access Points are randomly rebooting

Imran_ruckus — Thu, 20 Jul 2023 19:00:33 GMT

Hi @cwdarnell

Thank you for the response and the update.

Please check if both of your Access Points are upgraded to the same version?

Also please share the screenshot showing the below information.

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus R510 Wireless Access Points are randomly rebooting

cwdarnell — Thu, 20 Jul 2023 19:11:44 GMT

Yes. Both upgraded to 200.14.6.1.199 and yes, they are still rebooting.

Re: Ruckus R510 Wireless Access Points are randomly rebooting

Imran_ruckus — Thu, 20 Jul 2023 19:16:22 GMT

Hi @cwdarnell

Thank you for the response.

As mentioned in my previous post please share the screenshot showing the below information.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus R510 Wireless Access Points are randomly rebooting

cwdarnell — Thu, 20 Jul 2023 19:21:18 GMT

My system does not show a switch:

Re: Ruckus R510 Wireless Access Points are randomly rebooting

Imran_ruckus — Thu, 20 Jul 2023 19:27:17 GMT

Hi @cwdarnell

Thank you for the information you shared.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please share the above requested picture and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus R510 Wireless Access Points are randomly rebooting

cwdarnell — Thu, 20 Jul 2023 19:42:06 GMT

The lights on the left side that are on are the Port Link Status, System Status and Power.

The lights on the right side are the two APs, masterbed room, living room, bed rooom 3 and the orange cable from the modem. All lights are green.

Re: Ruckus R510 Wireless Access Points are randomly rebooting

nnedev — Thu, 20 Jul 2023 19:42:45 GMT

I'm having the same issue ever since I upgraded to the latest version 200.14.6.1.199. My two APs are running the same version, so I'll be keeping tabs on this thread to see if there will be a resolution.

Ned

Re: Ruckus R510 Wireless Access Points are randomly rebooting

Imran_ruckus — Thu, 20 Jul 2023 19:56:15 GMT

Hi @cwdarnell

Greetings!!!

Thank you for the detailed information you shared.

We have to check some configurations on the Switch, please follow the below steps to check the same.

Please follow the below steps and help us with the queries,

1.To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

show inline power detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus R510 Wireless Access Points are randomly rebooting

Imran_ruckus — Thu, 20 Jul 2023 19:59:01 GMT

Hi @nnedev

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @nnedev

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus R510 Wireless Access Points are randomly rebooting

nnedev — Thu, 20 Jul 2023 20:12:42 GMT

Thank you! I just opened a separate issue about this for broader visibility!

Re: Ruckus R510 Wireless Access Points are randomly rebooting

cwdarnell — Thu, 20 Jul 2023 20:56:26 GMT

My IP address is 10.0.0.120 but the combination of username and password does not work.

I have enter all the combinations.

Re: Ruckus R510 Wireless Access Points are randomly rebooting

Imran_ruckus — Thu, 20 Jul 2023 21:16:04 GMT

Hi @cwdarnell

Thank you for the information you shared.

If SSH isn’t working, you could try the Telnet option to log in to CLI (Putty) as described below:

Telnet – Port 23 (If SSH doesn’t work)

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please share the output of the commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.