topic Re: Ruckus APs dropping WiFi Connection in RUCKUS Support for Lennar Homes

Ruckus APs dropping WiFi Connection

pushpa_hegde — Thu, 20 Jul 2023 17:38:50 GMT

My ruckus wifi keeps dropping connections randomly. Sometimes it lasts hours and sometimes a few minutes. As with the other posts, it started randomly last week or so. The outside internet is good as my computer switches to the wireless router that feeds the switch has good internet.

What I have seen is when we lost the internet, the green stat light on the switch disappears and instead an amber light flashes. Then it goes through the power cycle, turns on to a solid green stat light and all the APs reboot themselves. A 5-10 minute process all together.

I have had no changes to the setup in the last 3 years we have owned the home.

Was a firmware pushed out to the switch that is causing the spate of issues?

Re: Ruckus APs dropping WiFi Connection

Jayavidhya — Thu, 20 Jul 2023 17:59:25 GMT

Hi @pushpa_hegde

Please let us know if you have upgraded the AP firmware to the latest version.

If yes, please try to downgrade the AP firmware to its original version and the AP will reboot automatically. Once you are done with the above process please let us know if the issue got resolved or not.

https://docs.commscope.com/bundle/zd-10.5-upgradeguide/page/GUID-55DFE804-5BB2-489B-AC84-EA0DAD66731D.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus APs dropping WiFi Connection

pushpa_hegde — Thu, 20 Jul 2023 18:10:02 GMT

Yes. I upgraded to 14.3 today. This started happening prior to that and upgrading the firmware was in response to it.

Re: Ruckus APs dropping WiFi Connection

pushpa_hegde — Thu, 20 Jul 2023 18:30:12 GMT

Sorry 200.14. I was on 200.9 before and it was doing the reboot at that time too.

Re: Ruckus APs dropping WiFi Connection

pushpa_hegde — Thu, 20 Jul 2023 18:53:30 GMT

Hello Jayavidhya,

How do i get access to zonedirector software?

Re: Ruckus APs dropping WiFi Connection

Jayavidhya — Thu, 20 Jul 2023 18:57:35 GMT

Hi @pushpa_hegde

Thanks for your response.

Please try to downgrade the AP firmware to its older version and the AP will reboot automatically. Once you are done with the above process please let us know if the issue got resolved or not.

https://docs.commscope.com/bundle/zd-10.5-upgradeguide/page/GUID-55DFE804-5BB2-489B-AC84-EA0DAD66731D.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus APs dropping WiFi Connection

pushpa_hegde — Thu, 20 Jul 2023 19:18:43 GMT

Where do I get access to zonedirector? Can I get some more steps on how I go about downgrading my firmware?

Re: Ruckus APs dropping WiFi Connection

Jayavidhya — Thu, 20 Jul 2023 19:57:49 GMT

Hi @pushpa_hegde

The downgrade button will be visible as you have upgraded to the latest firmware available for Unleashed product. So please follow the below guide on how to downgrade to previous version.

https://docs.commscope.com/bundle/zd-10.5-upgradeguide/page/GUID-55DFE804-5BB2-489B-AC84-EA0DAD66731D.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus APs dropping WiFi Connection

pushpa_hegde — Thu, 20 Jul 2023 20:36:00 GMT

Thank you. I was able to downgrade to 200.9.10.4.233.

Will see if this stops the network from rebooting.

Re: Ruckus APs dropping WiFi Connection

Jayavidhya — Thu, 20 Jul 2023 21:00:03 GMT

Hi @pushpa_hegde

Thanks for your response.

Also please update us whether the issue got resolved or not.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus APs dropping WiFi Connection

pushpa_hegde — Thu, 20 Jul 2023 21:45:49 GMT

No such luck 😞

The switches rebooted again. Same as before. What do we do now?

Re: Ruckus APs dropping WiFi Connection

Jayavidhya — Fri, 21 Jul 2023 15:39:52 GMT

Hi @pushpa_hegde

For detailed understanding of the issue please let us know how many access points are connected to the switch.

Please let us know whether you have upgraded the APs to the newer version or not.

If yes, please check whether the Access points are upgraded to same firmware version or not.

Once you have confirmed it please check whether the Access points are rebooting randomly even after the Access points are upgraded to same version.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus APs dropping WiFi Connection

pushpa_hegde — Fri, 21 Jul 2023 15:46:16 GMT

You asked me to downgrade the firmware to a lower version which I did yesterday. I am on 200.9. All APs are on the same version.

I was on 200.14 before and you asked me to downgrade.

We are going around in circles here.

Re: Ruckus APs dropping WiFi Connection

Jayavidhya — Fri, 21 Jul 2023 16:43:53 GMT

Hi @pushpa_hegde

For detailed understanding of the issue please follow the below steps and share the output of the below commands.

1- To fix this issue, we must identify the ‘currently’ IP address assigned by your local router to the switch

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.

I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line'

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access to the Command line should look like this:

ICX7150-C12 Router> or

ICX7150-C12 Switch>

Now please perform the following commands and share the output:

Note: Hit Enter to accept each command

enable

Show flash

Show version

Show inline power

Show inline power detail

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus APs dropping WiFi Connection

pushpa_hegde — Fri, 21 Jul 2023 19:55:36 GMT

Here you go -

Re: Ruckus APs dropping WiFi Connection

Jayavidhya — Fri, 21 Jul 2023 20:39:49 GMT

Hi @pushpa_hegde

Thanks for your response.

Please try to upgrade the switch to latest version 8095g as your switch is running older version 8080d.

Please follow the below upgrade path 08080d>>8080f>>8095g.

Here I attach the guides on how to perform the upgrade on the switch.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community