Re: Ruckus ICX 7150-C12P not working after power outage

Castlcvc — Thu, 20 Jul 2023 17:11:29 GMT

How long does it take to receive support from the post?

Re: Ruckus ICX 7150-C12P not working after power outage

Imran_ruckus — Thu, 20 Jul 2023 22:32:47 GMT

Hi @Castlcvc

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Apologies for the delayed response.

As per the case description, I could understand that your RUCKUS setup is not working, after a power outage.

As we can see from the pictures you shared, there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Also all lights flashing Amber. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P not working after power outage

Imran_ruckus — Fri, 21 Jul 2023 15:10:44 GMT

Hi @Castlcvc

Greetings!!!

Thank you for the response.

We have already sent you the Software troubleshooting st

Please refer to the same and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

topic Re: Ruckus ICX 7150-C12P not working after power outage in RUCKUS Support for Lennar Homes

Re: Ruckus ICX 7150-C12P not working after power outage

Re: Ruckus ICX 7150-C12P not working after power outage

Re: Ruckus ICX 7150-C12P not working after power outage