topic Re: Ruckus Switch keep rebooting causing wifi disapper in RUCKUS Support for Lennar Homes

Ruckus Switch keep rebooting causing wifi disapper

saurabhk01 — Thu, 20 Jul 2023 03:30:42 GMT

This issue has started from 07/17 and happening more frequently in evening/night. There is no issue on internet and it is working fine if connect from MODEM.

When the system is working it looks like this:

One access point shows four lights illuminated solid green (Power, CTL, 2.5G, 5G)

The other access point shows three lights illuminated (Power, 2.5G, 5G) with the CTL light not illuminated at all.

The switch has the STAT light illuminated green within the outline on the far left. And the SYST and Power lights are illuminated green in the array of 6 lights with no outline. The ports are blinking green randomly.

The system stays on like this for a random amount of time, sometimes 10 minutes, and sometimes 3 hours, but eventually it begins displaying different light patterns on the switch. At that point the system starts to look like this:

[Same status] One access point shows four lights illuminated solid green (Power, CTL, 2.5G, 5G)

[Same status] The other access point shows three lights illuminated (Power, 2.5G, 5G) with the CTL light not illuminated at all.

[New status] The switch has the SPD light illuminated green within the outline on the far left. The SYST light is flashing amber. The Power light is illuminated green. The ports are blinking green randomly.

This carries on until it all turns off. At that point the system looks like this:

[New status] One access point shows no lights

[New status] The other access point shows no lights

[New status] The SYST light is steady illuminated amber. The Power light is illuminated green. The ports are all off.

APAP 1 CTLSwitchThen it reboots back to the first statuses I listed above when the system is "working" and the WiFi functions for another random amount of time until the cycle starts again.

Please help on this as it is impacting work.

Re: Ruckus Switch keep rebooting causing wifi disapper

WiiOutHere — Thu, 20 Jul 2023 04:52:27 GMT

I’m having the exact same issues with the same system and it didn’t start until yesterday

Re: Ruckus Switch keep rebooting causing wifi disapper

Jayavidhya — Thu, 20 Jul 2023 12:48:35 GMT

Hi @saurabhk01

Greetings of the day,

Based on your description, it seems that your switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus Switch keep rebooting causing wifi disapper

saurabhk01 — Thu, 20 Jul 2023 13:26:28 GMT

Switch has all green lights until it reboots. There is no amber light on it.

The link provided below do not work and give 404 error.

As you providing to do factory reset, please provide steps to reconfigure system also.

Re: Ruckus Switch keep rebooting causing wifi disapper

Jayavidhya — Thu, 20 Jul 2023 13:48:20 GMT

Hi @saurabhk01

Thanks for your response.

Please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus Switch keep rebooting causing wifi disapper

saurabhk01 — Thu, 20 Jul 2023 13:50:46 GMT

I have uploaded in my original post, please check.

Re: Ruckus Switch keep rebooting causing wifi disapper

Jayavidhya — Thu, 20 Jul 2023 13:53:43 GMT

Hi @saurabhk01

In the previous post you have mentioned that your switch has green and amber. But the photos you have uploaded has green lights on it.

[New status] One access point shows no lights

[New status] The other access point shows no lights

[New status] The SYST light is steady illuminated amber. The Power light is illuminated green. The ports are all off.

Please confirm the current LED status of the switch and the access points.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus Switch keep rebooting causing wifi disapper

saurabhk01 — Thu, 20 Jul 2023 13:57:42 GMT

Hello Jayavidhya,

sorry for confusion, when switch reboot SYST has amber light for a minute but it later turn to green.
switch and access points remain stable for 10-15 minutes but again reboot.

problem is here continuous reboot of switch.

Re: Ruckus Switch keep rebooting causing wifi disapper

Jayavidhya — Thu, 20 Jul 2023 14:35:13 GMT

Hi @saurabhk01

To assist you further please upload the image of the switch and the access points showing the LED status and the cable connections to the switch ports.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus Switch keep rebooting causing wifi disapper

saurabhk01 — Thu, 20 Jul 2023 14:45:43 GMT

Re: Ruckus Switch keep rebooting causing wifi disapper

saurabhk01 — Thu, 20 Jul 2023 14:48:50 GMT

Please find photo.

Re: Ruckus Switch keep rebooting causing wifi disapper

Reese — Thu, 20 Jul 2023 15:00:58 GMT

I am having the same cycling issues described here. I do not want to do a factory reset without instructions on how to setup again. Can someone provide that before we try that?

Re: Ruckus Switch keep rebooting causing wifi disapper

Jayavidhya — Thu, 20 Jul 2023 15:36:05 GMT

Hi @saurabhk01

Please share the image / pic of the status of the switch in the unleashed app.

Also for further troubleshoot please share the output of the below commands by following the steps.

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

Now please perform the following commands and share the output:

enable

Show version

Show flash

Also please check whether the cable connected to the devices are in good condition.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus Switch keep rebooting causing wifi disapper

saurabhk01 — Thu, 20 Jul 2023 16:01:09 GMT

Hello Jayavidhya,

I am not able to access in my iPhone from last week, it keep throwing error not connected to unleash.

please find photo for other ask.

Re: Ruckus Switch keep rebooting causing wifi disapper

saurabhk01 — Thu, 20 Jul 2023 16:01:57 GMT

Re: Ruckus Switch keep rebooting causing wifi disapper

Jayavidhya — Thu, 20 Jul 2023 17:00:38 GMT

Hi @saurabhk01

Please try to access the unleashed on a web browser via the IP address of the access points.

To find the master IP address of the Access points please follow the below link.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once you find the IP address of the access points please try to check it on a browser. You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you find and can log in via the IP Address of the Unleashed Master Access Point, please try the below steps.

1. Make sure you are connected to the RUCKUS Access Point Wi-Fi Network.

2. Click on ‘change login destination’. (Please refer to the below screenshot)

3. Put your Unleashed MASTER Access Point IP Address as ‘Destination IP’ and save it. (Please refer to the below screenshot and 0.0.0.0 is just an example)

4. Now try to log in to Unleashed App using your credentials.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus Switch keep rebooting causing wifi disapper

pushpa_hegde — Thu, 20 Jul 2023 17:22:50 GMT

Same issue here. Exactly as the original post. Issues started earlier this week. Random restarts of the switch. The modem and wireless router than is used to feed the switch are working fine.

Did a hotfix or firmware got pushed recently that is causing this?

Re: Ruckus Switch keep rebooting causing wifi disapper

Reese — Thu, 20 Jul 2023 18:56:55 GMT

I am following along here as I am having the same issues.
I have found my IP address for the Ruckus using the app on my phone.
I have changed the login destination in the app.
However, I do not know the credentials to login to my Unleashed app. The "Forgot password" button says Password recovery isn't setup yet.
I tried the default username "super" and password "sp-admin" and that did not work.
How can I find out my credentials for the Unleashed app to login?
How will logging in help fix this internet cycling?

Re: Ruckus Switch keep rebooting causing wifi disapper

saurabhk01 — Thu, 20 Jul 2023 18:59:03 GMT

for Lennar homes, generic username is admin

password can be Lennar or lennar.

Re: Ruckus Switch keep rebooting causing wifi disapper

Jayavidhya — Thu, 20 Jul 2023 19:07:25 GMT

Hi @Reese

Greetings of the day,

As this case was raised by @saurabhk01

To avoid confusion please open a new case explaining all the detailed description of the issue .

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community