topic Ruckus system reboots every 15-20 minutes in RUCKUS Support for Lennar Homes

Ruckus system reboots every 15-20 minutes

rkumar0317 — Thu, 20 Jul 2023 16:03:34 GMT

Hello, I live in a Lennar home and we started having issues with our equipment within the last two days. All led lights on all 3 of our R510's would turn off every 20-30 minutes, they would boot back up, service restored and then go back down again. I made sure our internet service has been up.

The ICX 7150 switch and I noticed the SYST led would start blinking amber, after a few minutes it would go solid amber, when that happens the AP would lose power.

The switch (ICX 7150-C12P) SYST light changes from GREEN to blinking AMBER to solid AMBER which then seems to trigger the power cycling of the Access Points.
Then, the SYST light changes back to GREEN and APs come back online after couple of minutes.
Then after 15-20 minutes, this cycle repeats.

Tried a factory reset of the 7150 switch and problem continued.

I connected my laptop via USB-C to the switch and Ethernet cable connected between the Out-of-band management port in the Switch and my computer, had Putty open and was getting ready to do a software recovery (Per this help link). Received "is not alive" when tried to ping ping 192.168.0.2

Please help with this ASAP.

Re: Ruckus system reboots every 15-20 minutes

Jayavidhya — Thu, 20 Jul 2023 16:19:27 GMT

Hi @rkumar0317

Greetings of the day,

Please let us know whether you have upgraded the AP firmware to newer version or not.

Also please share the image of the switch and the access points showing the LED status and the cable connections to the switch ports.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus system reboots every 15-20 minutes

rkumar0317 — Thu, 20 Jul 2023 16:26:37 GMT

Hi,

I had upgraded the APs to latest firmware 200.14. I am not at home right now, so will send the images of switch and access points later.

Re: Ruckus system reboots every 15-20 minutes

Jayavidhya — Thu, 20 Jul 2023 17:20:15 GMT

Hi @rkumar0317

Please try the same troubleshooting steps by turning off the windows firewall. Here I share the guide on how to turn off windows firewall.

Guide to turn off Windows firewall

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd...

Please read the guide carefully before starting the steps.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus system reboots every 15-20 minutes

pushpa_hegde — Thu, 20 Jul 2023 17:41:01 GMT

Same exact issue for me.

Re: Ruckus system reboots every 15-20 minutes

nnedev — Thu, 20 Jul 2023 23:41:28 GMT

There are several tickets open for the exact same issue on the exact same day. It's obvious something is wrong, and it would be nice if Ruckus provided a solution.

Re: Ruckus system reboots every 15-20 minutes

pushpa_hegde — Fri, 21 Jul 2023 00:22:31 GMT

I agree. Something firmware upgrade got pushed out that is giving everyone the same problem. As asked by the techs here, i downgraded the firmware but no success. Very frustrating when internet goes off randomly.

Re: Ruckus system reboots every 15-20 minutes

rkumar0317 — Fri, 21 Jul 2023 15:46:03 GMT

Hi, I turned off windows firewall and was able to perform software recovery on theICX7150 switch.

However, the last step of upgrading to the recommended 08095g UFI code, with the file named SPS08095gufi.bin and upgrade both partitions primary/secondary did not work. See the terminal response below:

ICX7150-C12-Switch#copy flash tftp 192.168.0.2 SPS08095gufi.bin primary
ICX7150-C12-Switch#TFTP session timed out
Flash to TFTP Error - code 5

I tried restarting both TFTP and Putty but still received the same timed out error. Do you have links to any documentation for upgrading to 08095g UFI code?

Re: Ruckus system reboots every 15-20 minutes

Jayavidhya — Fri, 21 Jul 2023 16:30:30 GMT

Hi @rkumar0317

Please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community