topic R510 AP’s resetting themselves every 30mins in RUCKUS Support for Lennar Homes

R510 AP’s resetting themselves every 30mins

dgvaca — Thu, 20 Jul 2023 05:14:56 GMT

Hello,

I recently update the AP firmware to the latest available version and now the AP’s reset themselves every 30 minutes or so. Also, I’m no longer able to manage the network via the unleashed app as it keeps telling the IP address is not reachable. The network works fine up until the resets happen.

thanks,

Dan

Re: R510 AP’s resetting themselves every 30mins

ladiesman217 — Thu, 20 Jul 2023 14:14:21 GMT

I'm having the same issue.....Is there a firmware update we have to do or something? I'd love it if someone from Ruckus support will actually respond to these messages. Seems like multiple people are having the same issue lately.

Re: R510 AP’s resetting themselves every 30mins

Jayavidhya — Thu, 20 Jul 2023 14:38:54 GMT

Hi @dgvaca

Please try to downgrade the AP firmware to its original version and the AP will reboot automatically. Once you are done with the above process please let us know if the issue got resolved or not.

https://docs.commscope.com/bundle/zd-10.5-upgradeguide/page/GUID-55DFE804-5BB2-489B-AC84-EA0DAD66731D.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: R510 AP’s resetting themselves every 30mins

Jayavidhya — Thu, 20 Jul 2023 14:43:28 GMT

Hi @ladiesman217

Greetings of the day,

As this case was raised by @dgvaca

Please open a new case explaining all the detailed description of the issue.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community