topic Re: Ruckus ICX 1750 C12P - Not Working, factory reset not helping in RUCKUS Support for Lennar Homes

Ruckus ICX 1750 C12P - Not Working, factory reset not helping

chrisjor71 — Wed, 19 Jul 2023 18:19:22 GMT

Hello,

Recently experienced a connectivity failure to my internet. Factory resets have not solved the issue (lights continue to flash amber), and can't access the machine through Unleashed. Would appreciate assistance and I'm interested in hardware replacement if possible.

Re: Ruckus ICX 1750 C12P - Not Working, factory reset not helping

Jayavidhya — Wed, 19 Jul 2023 18:33:22 GMT

Hi @chrisjor71

Greetings of the day,

For detailed understanding of the issue, please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please share the image of the switch and access points showing LED status as mentioned below.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 1750 C12P - Not Working, factory reset not helping

chrisjor71 — Wed, 19 Jul 2023 18:54:02 GMT

Thank you for the quick reply! I am away from the home, but have the Ruckus switch with me. I did not check the access points this morning for lights, but those were performing well before the failure of the switch. LED's 1-6 were cycling through amber for the failed factory reset attempts, and LED 7 is constant yellow now with LED 16 showing constant green.

Re: Ruckus ICX 1750 C12P - Not Working, factory reset not helping

chrisjor71 — Wed, 19 Jul 2023 19:01:27 GMT

Would you recommend a software recovery of some kind? I just had the light status change to 1,7, and 16 showing green.

Re: Ruckus ICX 1750 C12P - Not Working, factory reset not helping

Jayavidhya — Wed, 19 Jul 2023 19:39:55 GMT

Hi @chrisjor71

Thanks for your response.

For further troubleshooting steps, please let us know the LED status of the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Also if the LEDs on the access points are back to normal please connect the devices as mentioned below.

Here I will leave a short guide how to connect the devices properly :

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Best regards,

Jayavidhya

Lennar Home Community