topic Re: Welcome to the New Ruckus Community! – 27 October 2020 in RUCKUS Support for Lennar Homes

Welcome to the New Ruckus Community! – 27 October 2020

grodog-prod — Tue, 27 Oct 2020 22:38:26 GMT

Welcome to our new customer and partner community!

All data and content migrated successfully from the old to the new community platform, including posts, user accounts and avatar icons, and tags.

Some aspects of the UI/UX design are still being worked, and will finalize over the next few weeks. Key differences in functionality from the old platform to the new one include:

“Topics” is the new name for Categories
“Posts” can belong to only one Topic in the new platform vs. the old one which allowed multiple Categories per post (this change improves content searchability)
"Comments" are responses to posts, and comments can be made at the post level, or as "Replies" nested under other comments
New Advanced Search functionality is available, and the community is still indexed as usual in the Support Portal’s main site search as well

Updates will continue over the next few weeks, so please check back regularly for new changes. If you have questions about the new community or would like to offer feedback on the new platform, please post below.

Allan.

Re: Welcome to the New Ruckus Community! – 27 October 2020

bill_pier_77033 — Tue, 15 Dec 2020 17:13:14 GMT

What happened to the RSS feed?!

Re: Welcome to the New Ruckus Community! – 27 October 2020

grodog-prod — Tue, 15 Dec 2020 22:45:43 GMT

@bill_pier_7703339: the old feed was driven out of GetSat and we haven't rebuilt it in Sprinklr yet. We'll let you know when/if it can be recreated after we discuss it with Sprinklr on Thursday.

Allan.

Re: Welcome to the New Ruckus Community! – 27 October 2020

ajmal_khan — Wed, 20 Jan 2021 17:54:12 GMT

i have two VLAN in my network , vlan 1 and vlan2 and my controller smarzone 100 is connected in valn1 and ALL AP connected to vlan1 is working fine but AP connected to to vlan 2 disconnected frequently, is there any configuration required for vlan2 APs??

Re: Welcome to the New Ruckus Community! – 27 October 2020

syamantakomer — Wed, 20 Jan 2021 18:18:05 GMT

Hi @ajmal_khan ,

It seems you posted your technical query on Announcement thread which is not relevant to this thread's topic.

I have posted the same query in a separate post under questions and tagged you, so that intended forum members can view and respond to your query.

Refer the same from the below link.

https://forums.ruckuswireless.com/conversations/smartzone-and-virtual-smartzone/ap-on-different-vlan-is-getting-disconnected-from-the-controller/60087382127141623b1f8bd2

Re: Welcome to the New Ruckus Community! – 27 October 2020

inder_gulati — Thu, 08 Apr 2021 09:15:59 GMT

Smart Monitoring Feature is not working in Ruckus Virtual controller

Re: Welcome to the New Ruckus Community! – 27 October 2020

syamantakomer — Thu, 08 Apr 2021 12:15:28 GMT

Hi Inder,

Please post your query/issue under a new post. This thread is not tracked for different issues.

Re: Welcome to the New Ruckus Community! – 27 October 2020

ronald_zia — Wed, 05 May 2021 11:09:29 GMT

after this migration, now I can't login old profile and I'm getting bunch of email notification spams. There's no options to unsubscribe in the email, I have to login using ruckus support login but then it created new profile instead and the old profile continues to spam. I'm reporting ruckus notification spams to DNBLS.

Re: Welcome to the New Ruckus Community! – 27 October 2020

syamantakomer — Wed, 05 May 2021 13:49:43 GMT

Hi Ronald,

Sorry for the inconvenience, allow us some time to check this internally and get back to you.

Re: Welcome to the New Ruckus Community! – 27 October 2020

ronald_zia — Mon, 17 May 2021 10:28:24 GMT

this is my old profile, there's no way to login to this profile anymore.

ronald_zia | RUCKUS Community (ruckuswireless.com)

I even tried resetting the password for the email address that was used to login my old profile, it says "does not exist"

Re: Welcome to the New Ruckus Community! – 27 October 2020

syamantakomer — Mon, 17 May 2021 14:51:25 GMT

Hi Ronald,

Thank you for providing more info, we are still checking this and will update you once we get an update from concerned team.

Thank you for your patience!

Re: Welcome to the New Ruckus Community! – 27 October 2020

antwain_spann — Mon, 02 Aug 2021 19:46:59 GMT

I am a second owner to a lennar home and I am looking to reset the ruckus device to factory settings. I have reset the device per instructions provided but it does not seem to be working.

Re: Welcome to the New Ruckus Community! – 27 October 2020

syamantakomer — Mon, 02 Aug 2021 20:03:20 GMT

@antwain_spann this is the wrong thread for this query.

Please post your query under correct product category with all the related information.

In this case, please post a new query under below product "RUCKUS at Home".

https://forums.ruckuswireless.com/topics/ruckus-at-home/5f9169a4e37e777589549f0e