topic Re: ICX 7150-C12P has no power in RUCKUS Support for Lennar Homes

ICX 7150-C12P has no power

freddycct — Tue, 18 Jul 2023 21:10:29 GMT

Hi, I previously posted here RUCKUS Forums - Re: ICX 7150-C12P has no power - CommScope RUCKUS Community Forums (ruckuswireless.com)

But I was told to reach out for Lennar Homes support. My Ruckus came with the Lennar home that I bought. It has suddenly quit working due to no power. Probably PSU is gone. I'm looking for help with RMA, but as I understand, an engineer from here is supposed to approve the RMA, can someone please help out? I haven't gotten anymore response in the other thread.

Re: ICX 7150-C12P has no power

Imran_ruckus — Tue, 18 Jul 2023 21:23:11 GMT

Hi @freddycct

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

From the case description, I could understand that your RUCKUS ICX-7150-C12P Switch is not powering up.

Could you please try to check by replacing another Power cord with the Switch? In case the current power cord is damaged.

Also, please try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P has no power

Castlcvc — Wed, 19 Jul 2023 02:24:27 GMT

How long do you let all the light flash in amber?

Re: ICX 7150-C12P has no power

freddycct — Wed, 19 Jul 2023 02:30:34 GMT

HI Imran_ruckus, thank you for your advice. I have tried what you suggested and it is still not working. I have no lights showing up at all despite trying the reset. It is clearly not having power, the PSU is not working anymore. Please advise how do we move forward from here?

Re: ICX 7150-C12P has no power

Imran_ruckus — Wed, 19 Jul 2023 15:12:14 GMT

Hi @freddycct

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P has no power

Imran_ruckus — Wed, 19 Jul 2023 15:13:22 GMT

Hi @Castlcvc

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well.

As this case is raised by @freddycct

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P has no power

freddycct — Wed, 19 Jul 2023 15:45:49 GMT

Hi Imran,

I have uploaded the video into the drive folder you provided. This is the link -> https://drive.google.com/file/d/1WvUIJI4lGELu_kX1zQdDkeKxgCupkzYI/view?usp=drive_link

Can you please view it and let me know if you need more pictures/videos.

Re: ICX 7150-C12P has no power

Imran_ruckus — Wed, 19 Jul 2023 15:59:19 GMT

Hi @freddycct

Thank you for sharing the VIDEO AND PICTURES.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P has no power

Castlcvc — Thu, 20 Jul 2023 17:14:49 GMT

Hello Imran,
How long does it take to have support? I did start my own but seems to only receive one response asking if I was a Lennar Home.

Re: ICX 7150-C12P has no power

Imran_ruckus — Thu, 20 Jul 2023 21:49:57 GMT

Hi @Castlcvc

Greetings!!!

Apologies for the inconvenience.

Please give me some minutes, let me check internally with the team.

And we request, please do not reply on this thread as it is now a closed post.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.