topic Re: Spectrum router added and now ruckus doesn’t connect in RUCKUS Support for Lennar Homes

Spectrum router added and now ruckus doesn’t connect

Roccolindo11 — Tue, 18 Jul 2023 23:04:38 GMT

I have been months trying to reconnect but Ruckus will not. Spectrum came and updated our router and since then it doesn’t work. All the lights show it’s accurate but something is off.

Re: Spectrum router added and now ruckus doesn’t connect

Imran_ruckus — Tue, 18 Jul 2023 23:09:39 GMT

Hi @Roccolindo11

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Spectrum router added and now ruckus doesn’t connect

Roccolindo11 — Tue, 18 Jul 2023 23:48:09 GMT

Re: Spectrum router added and now ruckus doesn’t connect

Imran_ruckus — Tue, 18 Jul 2023 23:53:39 GMT

Hi @Roccolindo11

Thank you for the pictures.

Please help me with the ALL the queries mentioned in my previous post.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Spectrum router added and now ruckus doesn’t connect

Roccolindo11 — Tue, 18 Jul 2023 23:55:28 GMT

1. It was working before and no power outage.

2. All green

3. Yes internet is working and it’s with Spectrum.

4. I don’t know much I would say Teo access points.

Re: Spectrum router added and now ruckus doesn’t connect

Imran_ruckus — Wed, 19 Jul 2023 00:01:26 GMT

Hi @Roccolindo11

Thank you for the response and the information.

As you mentioned you have Two Access Points, however, you have only Two cables connected may be one cable from the ISP (Internet Service Provider) Router and another from an Access Point. (Please refer to the below screenshot)

May I please know if you have another ethernet cable from another Access Point?

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Spectrum router added and now ruckus doesn’t connect

Roccolindo11 — Wed, 19 Jul 2023 00:05:30 GMT

I don’t see anything else this is what I have.

Maybe the yellow cable needs to go in the switch?

Re: Spectrum router added and now ruckus doesn’t connect

Imran_ruckus — Wed, 19 Jul 2023 00:14:36 GMT

Hi @Roccolindo11

Thank you for the response.

No, the connections are correct.

As you mentioned you have Two Access Points and there is only one Access Points cable connected to the Switch. (Below is the picture of the Access Point)

I believe you have only one Access Point as as you have only shared picture of one Access Point. If yes, please perform a factory reset to your Access Point to create a New Wi-Fi SSID and connect to the Internet via RUCKUS setup.

Please follow the below process to factory reset your APs to configure them with a new SSID.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Spectrum router added and now ruckus doesn’t connect

Roccolindo11 — Wed, 19 Jul 2023 00:23:36 GMT

I am not sure which cable to remove

Re: Spectrum router added and now ruckus doesn’t connect

Roccolindo11 — Wed, 19 Jul 2023 01:13:21 GMT

Thank you so much it is up and running!!!😁

Re: Spectrum router added and now ruckus doesn’t connect

Imran_ruckus — Wed, 19 Jul 2023 15:20:45 GMT

Hi @Roccolindo11

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

NOTE: Please feel free to mark the previous post as ACCEPTED SOLUTIONS.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.